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Reviews

• Frustrating . There was terrible communication between the tour operators and us the customer.

  Bruce H,2024年1月18日

  - Review from Viator

  3.00

  The International Antarctic Centre and the Riverside Market were two highlights from our trip. The former was observing penguins that were in captivity for various reasons being cared for and feed. The same goes for huskies. Also the Riverside market was an interesting area for lunch, shopping and culture.

• Don't trust Viator or Trip Advisor

  Joseph K,2023年2月3日

  - Review from Viator

  1.00

  We arranged for a tour of Christchurch through Viator and were contacted by the local Viator tour group in Christchurch with a location where we were to meet our guide. We were given an address that meant nothing to us but since we had asked to be picked up at the port for our cruise (Lyttleton) we guessed the address was at the port. It wasn't. The shuttle driver (everyone leaves the port by shuttle. Those are port rules) looked at the address and didn't know where it was but said it wasn't near the port. We got off the shuttle right outside the port and went up to a taxi driver. He looked at our email and said the address we were given by Viator was several miles away and that he would take us there. The address was in a deserted industrial area outside both Lyttleton and Christchurch. It was Sunday and the coffee shop at the address was closed. The taxi driver was an older man and refused to leave us there alone saying it wasn't safe and we'd not be able to get a taxi there once he left. He called the Viator tour office from the phone number on our email for us and they told us we were at the wrong address and that they hadn't given us the address where we were now waiting. We were looking right at it so we knew that wasn't true. They said our guide was waiting at the port. We hadn't seen him but of course we were looking for the address they had given us. Finally, they sent the guide to pick us up. He looked like a gang member from the hood in Los Angeles, our home area by the way, and we were reluctant to get in the car with him. By this time our taxi bill was over $45 dollars and we are into our tour time by over an hour. We only had a limited time to be back at the ship so this meant less time on the tour we had already paid for. The guide and the guy on the phone agreed to cancel our tour and give us our money back. In the end, Viator charged us full price. We learned a lot on that tour: never trust Trip Advisor to make recommendations and never, never do anything with Viator.

• Private tour a must

  Stacy O,2020年3月15日

  - Review from Viator

  5.00

  Had a great day with Thaddeus who showed us around the Christchurch area! Took us to hidden spots where buses can’t go! Very pleasant and friendly to talk with! Great experience!

• Highlights of Christchurch

  George H,2020年1月23日

  - Review from Viator

  4.00

  We had great tour of Christchurch and surrounding area with our guide Ahmad. He is new to the private guiding business but being a longtime resident of Christchurch was quite knowledgeable and very enthusiastic about showing us around and making sure that we made the most of our short stay in the area. He took us to some of his favourite locations around the city and we had a great time.