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Reviews

• Amazing from start to finish

  B6758FEsuen,May 7, 2026

  - Review from Tripadvisor

  5.00

  Jack was a brilliant guide .. he took us on some extra experiences .. which definitely added to the whole trip

  

  

  

  

  

  

  

  

  

• Krakow to Zakopane

  bevd623,Jan 4, 2026

  - Review from Tripadvisor

  5.00

  Great day out from Krakow to Zakopane including Thermal Spa with Krakow Direct on the 17th December 2025. Matt our driver was great really looked after us, great communication,on time lots of local knowledge really helpful, I would highly recommend

• GUTTED

  Judelc66,Aug 15, 2025

  - Review from Tripadvisor

  1.00

  I booked a tour for a trip to Krakow in September. I have been to Krakow before so wanted to do something different this time. My Dad passed away recently and this trip is a time to heal. I booked the trip on July 12th just to be organised not realising that booking had defaulted the date to July 13th. When I realised what had happened I contacted Krakow Direct by phone and email to explain what had happened. At no point did I want to cancel the trip but to change the date to September, The company refused to honour this without me having to pay again. The company were completely unempathetic and understanding about what had happened. Will NEVER recommend this company to anyone visiting Krakow

• Outstanding

  gardnerm2015,Apr 26, 2025

  - Review from Tripadvisor

  5.00

  We were on this tour on Thursday. Matthew, our guide was amazing. The experience was magical, and Matthew went over and above to make our trip 5* +. Thank you for a wonderful day.😁

• Poor experience in all

  alver2024,Jan 25, 2025

  - Review from Tripadvisor

  2.00

  While the stops were nice, the tour guides did not do enough to add value. They did not really tell us anything about the places we stopped at, or give us any advice to improve our experience. In addition to this, they did not communicate important information about the trip to us, resulting in some having to quit the trip early in order to make it in time to a dinner reservation (the trip was 11 hours instead of 9, that it said when we booked). Due to a "miscommunication" with the thermal baths, we had to wait for about 30 minutes after arriving before we could enter. All in all, we were dissatisfied with the trip. If we had decided to instead rent a car and went to the same places, we could have gotten the same experience (as again, the tour guides did not really give any information, basically acting as only bus drivers) and probably saved both money and time.

• What a perfect day!

  L5447OCsarahm,Jan 22, 2025

  - Review from Tripadvisor

  5.00

  We are just back from 5 fabulous days in Krakow. we decided to visit Zakopane/thermal baths. We went online and booked through "get my guide". What we didn't realise was we only booked transfers to and from Zakopane. The "get my guide" website isn't great and its pretty misleading, BUT the details are there and we, like many others didn't pay for what we thought we did. I feel like most of the negative comments referring to this as being a rip off, are because people don't read the booking details (like us) when they initially plan/book the trip. There is no doubt about it that the website (which isn't anything to do with Krakow Direct by the way) is awful and needs to be better, but i feel like common sense needs to be applied. Paying £99 for two people going almost 2 hrs away, with thermal baths, cable car tickets, spending a full day there and then back is very cheap. Looking back i wasnt surprised that we'd not actually booked and paid for the full experience. We were lucky enough to be picked up by "Jack" the morning of our trip. He kindly, and very patiently sat and explained that what we'd booked wasnt the full tour and explained that we can purchase tickets in Zakopane for the cable cars/thermal baths. He was so polite, very friendly and was chatting to my husband on the way there giving him lots of facts/knowledge on Poland/Krakow. When we got to Zakapone he helped us select the correct tickets for cable cars and thermal baths. Without his his help, this would have been very confusing! We had the best time ever in Zakopane and we cant wait to go back. THANK you so much Jack, you were fabulous and we really appreciated your help. You are a credit to Krakow Direct.

• Highly recommend!

  dma193,Jan 7, 2025

  - Review from Tripadvisor

  5.00

  I’d highly recommend this trip, Natalie the tour guide was great! There’s a lot to do and see, it was a great fully day trip out and a great price for what’s included.

  

  

  

  

  

  

• Not to be trusted

  orianap20,Dec 28, 2024

  - Review from Tripadvisor

  2.00

  tour took less as other people on tour had a problem with payments etc and wasted 2 hours. Due to this we could not go Gubalowka although admission was paid as part of the tour but there was no time. Tour operator first said he would give a part refund but then went against his own word. Operator not to be trusted

• Amazing

  480brentn,Dec 18, 2024

  - Review from Tripadvisor

  5.00

  This tour is a must, amazing Dariusz was our tour guide and was very friendly and knowledgeable The only thing which wasn’t great was the weather, no snow Everything else was perfect Thank you

• Nice but could have a bit better

  orianap20,Dec 12, 2024

  - Review from Viator

  3.00

  It's a nice tour and great tour leader but due to other people there where many issues and lost a lot of time

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