Options

Cancellation Policy

Reviews

• extremely disappointing

  212wimb,2026年6月16日

  - Review from Tripadvisor

  1.00

  The driver or guide never showed. First I had arrived for the original schedule of 08.00 and when there was no-one, I called and was told that an email had been sent for the change to 09.00 ( I have no wifi on the ship !!) When at 09.00 still no one showed up, I called again and at the same time THE BUS LEFT THE BUSPARKING LOT... I was told that I should then take a taxi to meet up with the bus AT MY EXPENSE, which I refused.

• Terrible

  212wimb,2026年6月10日

  - Review from Tripadvisor

  1.00

  I waited for your representative , who never showed at the spot where ALL touroperator reps were waiting with name signs. After calling the UK number it was suggested that I take a taxi ( at my cost) to the first stop of the bus i.e a castle. This I refused, so I will claim back my amount paid. Sorry , but a shameful experience

• Best tour yet

  Marcia A,2026年5月28日

  - Review from Viator

  5.00

  We read some reviews the day we went and expected a less than good experience. But it was great! They were there on time very organized, dressed in Scottish kilts and very knowledgable. We got everywhere that was scheduled. Sterling castle and Loch Lomond were awesome! We also had a great time shopping and having lunch in a small town. Discovered by talking to them they are locals and just acquired this company from the people with the less than good reviews and it was our best tour this cruise yet. Would highly recommend this tour and the people.

• Sterling castle

  EDITH V,2026年5月19日

  - Review from Viator

  3.00

  The visit to Sterling Castle is interesting. We were less satisfied with the fact that we were taken to a store and pasture to feed cows. Absolutely not interesting. Then too much time in Callander. A short lunch stop is better; there is nothing to see in the village. We were taken to the worst possible location around Loch Lomond. The stop was at shops and even more coffee shops. No need for it. Driver did not understand; there are so many shops was his answer. We come for nature. If we had still been in time to take a boat trip; at least we would have seen something. So we have not seen this very beautiful Loch. We also drove through magically beautiful landscapes, but unfortunately nowhere a stop. This is only good as a means of transport to Sterling. Definitely not recommended if you want to see the particularly beautiful nature of Scotland.

• Stirling Castle / Loch Lomond

  GlobeTrotting763251,2026年5月18日

  - Review from Tripadvisor

  3.00

  It was good, though the weather was bad :-). Our driver/ excursion guide, Robert, was knowledgeable and friendly, but had a strong Scottish accent such that it was difficult for me, a native English speaker to understand much of what he said. For those forthcoming English is a second language, I strongly suggest asking for a translator.

• Many miles to travel

  CCRonaldo,2026年5月4日

  - Review from Tripadvisor

  4.00

  Colin was good. Loch Loman was a waste of time but Stirling Castle was okay. He did take us into the forest/park but overall it’s not the best use of your time

• Will be canceled close to your trip if they do not have the quota of people

  dawnhM5519CR,2025年9月22日

  - Review from Tripadvisor

  2.00

  Be aware they will cancel if they do not have enough sales to warrant a trip although I was on a ship that held 3800 people that was in town. I was able to get their email 5 days before the trip, but was on a 12 day cruise and was lucky I had bought the internet package otherwise I would have not had any idea of the cancellation while abroad. Of course then it was too late on the ship to buy a sold out shore excursion to Stirling Castle, so my trip to Scotland did not include this wonderful feature and the cost of a Taxi, Bolt, Uber was cost prohibitive. I'm leaving two stars because they communicated and refunded.

• No show

  darylr889,2025年9月8日

  - Review from Tripadvisor

  1.00

  Driver did not show up! Would never use Viator or Trip Advisor again! Local guy said it has happened before, so beware! Being stranded is not a good experience!

• A true nightmare

  Danielle L,2025年9月5日

  - Review from Viator

  1.00

  DO NOT BOOK THIS TOUR!!! Yes, you can visit Stirling Castle but after that, nothing in the description is true! No guide, nor A/C on the bus and no respect of the itinary! We had one day and it was totally ruined! And after that, silence radio from the tour and from Viator. Keep your money and book with someone else, they are awful.

• Chaotic

  Khang N,2025年8月25日

  - Review from Viator

  3.00

  -no tour guide, just the driver -meeting point was not labeled, causing a lot of confusion -driver was not aware of the itinerary -no AC on the bus in the summer heat -received about 10 emails in the past week regarding this trip

• Load more reviews