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• Phaison To Samon

  Phaison N,2026年6月17日

  - Review from Viator

  5.00

  今天玩得很开心！这是一次充满快乐和收获的旅行。非常感谢导游，您的讲解非常完美，我很喜欢。 The guide suggested the best and most worthwhile things for this tour, and the two of us followed their advice. We ended up having such a wonderful time 我们是泰国来的，这次旅行非常棒！我们一定会再来的，非常感谢您的服务。非常感谢 Thank you so much! ขอบคุณมากครับ To Samon

• Full in the big van that...

  Pornchanok T,2026年6月14日

  - Review from Viator

  1.00

  Full in the big van that is understanding but our guide only provide basic information even sometimes not clearly about the time appointment. the most thing I would really wanna comment is he has less willing to help and service mind at all. We forgot some need stuff in the car, instead of helping he complaint about that and have no direction of management many things such as accompany that have variety of nationality

• Puffing Billy train and phillip island day tour

  yingentania,2026年6月11日

  - Review from Viator

  5.00

  This tour is very nice in time management as we can visit all the places we want efficiently and our driver Daniel has very good service and kind

• A Frustrating Experience

  Jessica M,2026年6月2日

  - Review from Viator

  1.00

  Unfortunately, I would not recommend this tour. The guide repeated every explanation first in English and then in Chinese, which made the tour unnecessarily long. On top of that, her English was difficult to understand, so the explanations often felt confusing and poorly delivered. What could have been a short and engaging presentation turned into lengthy and repetitive speeches that were hard to follow. I was also disappointed that the guide openly expected tips at the end of the tour. In my opinion, tips should be earned through good service and left entirely at the guests’ discretion. In this case, I did not feel the service justified a tip. Overall, the experience did not meet my expectations, and I would not choose this tour again.

• Great trip , definitely recommend

  Janice F,2026年4月17日

  - Review from Viator

  5.00

  An excellent trip , our guide was really good and gave clear instruction all the way through this 9 hour day trip , he was always there to meet us at the end of each excursion. Puffin Billy train was good fun and seeing the penguins come in from the sea and home to their burrows was a wonderful experience . A fair bit of travelling but comfortable transportation .

• A wonderful, but full day...

  Nicole B,2026年4月1日

  - Review from Viator

  5.00

  A wonderful, but full day out. Puffing Billy is a must do when visiting Melbourne. The penguins were also amazing.

• Rip Off

  George B,2026年3月6日

  - Review from Viator

  1.00

  DO NOT use Viator. This is a rip off and VIATOR is A RIP OFF. I will never use VIATOR again!!!! They let the tour operator Aaron CHEN provide erroneous info about the length of this trip. It IS 13+ hrs not the original stated 10-12hrs first listed in description. We paid for the tour then discovered we would NEVER get back to our departing Ship in time. When I called the operator, Aaron Chen he requested my “back acct numbers” instead of refunding uber costs directly to the CC provided upon ticket purchase. DO NOt take this tour unless you plan to return 13-14 hrs after pick up. Ricky Lee, the driver starts he has NEVER returned before 1130pm-midnight. VIATOR does NOT back their tour provided service, even with documentation of the deliberate false info by Viator Help; the fact that, CHEN, the owner tried up obtain access to my bank account after SCREAMING at my over the phone, VIATOR refused to refund money for the excursion we were unable to complete. Not to mention that one stop (as stated in description) you have to pay extra for and you arrive.

• A packed day of...

  Conor M,2026年2月9日

  - Review from Viator

  5.00

  A packed day of experiences and adventure, we discovered a lot more than a simple snapshot of Australia. Aaron our guide was very knowledgebale and conciensious, having put a lot of effort into making sure everyone had a great day and value for our money.

• Puffing Billy and penguins

  Karyn D,2026年2月5日

  - Review from Viator

  4.00

  Whilst Evan was a very good driver and the sites were worth visiting, as one of only 3 non Mandarin Chinese passengers, (2 Vietnamese) the whole trip was directed at them. After the 1st information issued at length in mandarin and concise in English I timed the following 2 sets of information announcements. These lasted 18 minutes in mandarin (6 in English) and 16 minutes in mandarin (3 in English) There were obviously inside jokes going on in mandarin because of the laughter which we obviously felt left out of. Lunch was directed to a Chinese restaurant or McDonald’s no other choices advised when there is a high street about 5 mins walk with more choice. At Cowes we were not given any information in English other than to be back at the bus on time (driver was more interested in a call about his broken tv). As an English native speaking holiday maker I feel I should have been advised that this trip was tailored to the Mandarin Chinese population.

• Penguins were cute but bus is filthy & it went from 9:40am until midnight

  Alex C,2026年1月8日

  - Review from Viator

  3.00

  Not an 8-10 hour trip at all & does not start at 8:30. Text the day before to advise pick up time 9:40. On the bus we are told we will get back to our drop off location at midnight. A lot of time spent on the bus. The tour guide was nice enough, clear instructions for the most part. Bus was in need of a bath. Would have been great to look out the window & see the sights but it was covered in dirt. Tissues & other rubbish shoved down between seats. Desperately needs a bath. We spent over an hour at three different spots that we really did not need that much time to explore. The spot at nobbies where you walk on the board walk does not have a bathroom. Penguins were very cute & we were grateful for that experience but overall I would not go again if I had this information. Getting back to our drop off location in the city then having to get a cab home & finally make it back at 1am. Insane.

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