9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket

Overview

Available languages

English

Mobile ticket

In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.

Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

All areas and surfaces are wheelchair accessible

Suitable for all physical fitness levels

A moderate amount of walking is involved. Please wear comfortable shoes

Please dress appropriately and bring layers in case of cold weather

9/11 Museum admission is NOT included unless option is selected at time of booking

Children 3 and under free with paid adult ticket

We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.

15 minutes • Admission Not Applicable

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.

1 hour 15 minutes • Admission Not Applicable

What‘s Included

Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket

Tour of Ground Zero, including outside St. Paul’s Chapel

Tales of heroism, tragedy, and resilience to enrich your visit

Guided visit to the 9/11 Memorial

9/11 Museum small-group guided tour (if you choose the VIP option)

New York City guide with a personal connection to 9/11

Gratuities

Options

Walking Tour + Museum Ticket

Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a skip-the-line ticket to the 9/11 Museum.
Self-Guided Museum Ticket: This option does not included a guided tour of the 9/11 Museum.

Walking Tour + VIP Museum Tour

Duration: 2 hours 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a VIP guided tour of the 9/11 Museum.

Walking Tour Only

Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial.
No Museum Entry

Reviews

4.82

6,409 reviews

Total reviews and rating from Viator & Tripadvisor

5812

318

111

Enlightening and deeply human- Jason was the best!
toribE8729YL,,Feb 15, 2026
- Review from Tripadvisor
5.00
I went into this experience thinking I was most interested in simply seeing the 9/11 Museum, but by the end of the day it was Jason’s storytelling that truly made the experience meaningful. Jason is incredibly knowledgeable, passionate, and thoughtful in the way he guides you through the former World Trade Center site, the memorial, and the rebuild. He seamlessly weaves together history, symbolism, personal stories, and lived experiences in a way that is both enlightening and deeply human. His descriptions brought the site to life and added layers of understanding that I would not have gained on my own. What really stood out was how intentional he was about connecting with people in the group. As we moved from place to place, he shared additional New York insights and tips, making the transitions engaging rather than transactional. His storytelling was respectful, engaging, and emotionally grounded—never sensationalized, but never distant. By the end of the tour, I realized that while the museum itself didn’t fully meet my expectations, Jason’s stories, perspective, and care absolutely did. This tour was entertaining, informative, and genuinely moving, and I would highly recommend it to anyone wanting a deeper, more meaningful understanding of 9/11 and its lasting impact.
Meghan was fantastic!
kimberlymQ2356NT,,Feb 15, 2026
- Review from Tripadvisor
5.00
Meghan told a great story that really brought the memorial to life. Her connection from past to present was well done. I am glad we had someone tell that story as we took it all in.
911 tour Feb 26.
chriswB6291KA,,Feb 15, 2026
- Review from Tripadvisor
5.00
Meghan was so knowledgeable and told the story in such a succinct and engaging way. Thank you
9/11 Memorial Tour
456eranh,,Feb 14, 2026
- Review from Tripadvisor
5.00
Wow, the tour was simply excellent. Although it was quite cold that day - time flew so fast so we didn't feel the cold. I took the tour with my father, who recently turned 88(!), and our guide, Sean, was so kind and sensitive - and offered to have the first "speech" near a bench - so my father could sit down - and the entire group was standing in a circle next to him. Sean was so much into-it, and you could see how talented he is in story-telling. And, of course, his story was so interesting - as he was telling also his own story on that day. And not to mention all the other stories - of all the other heroic people (and all the other heros, whose stories' would never be told). Great experience - highly recommended (Look for Sean!).
Heartfelt 9/11 Ground Zero review
Kelly C,,Feb 13, 2026
- Review from Viator
5.00
This tour gave us so many more information than if we had done a self-guided tour. Sergio was our guide and his heartfelt passion to share the 9/11 story was evident. Even after telling the stories many times you can tell he was still touched by them himself. My favorite thing was the memorial American Express built for their 11 employees who perished that day. We would have never found that on our own.
Walking tour
S8716JLkristys,,Feb 13, 2026
- Review from Tripadvisor
5.00
Sergio was fantastic. Very knowledgeable!
Must do Tour
mycomments25,,Feb 12, 2026
- Review from Tripadvisor
5.00
Sean was FANTASTIC! His knowledge and compassion are unmatched. I highly recommend this tour and if you can get Sean you will not be disappointed
Excellent 9/11 Tour
VSohaili,,Feb 11, 2026
- Review from Tripadvisor
5.00
This was an excellent tour, with an extremely knowledgeable and entertaining guide in Hélène Sinszner. I would highly recommend this tour, especially if you can get Hélène as your tour guide.
Great Experience at Ground Zero
EmmaJ P,,Feb 10, 2026
- Review from Viator
5.00
Our guide, Helene, was very knowledgeable about Ground Zero! My son and I learned a lot about this tragic event and about the memorial that was created to commemorate 9/11. Well worth our time and money!
Complete Tour
venusd519,,Feb 10, 2026
- Review from Tripadvisor
5.00
James an amazing ambassador for the ground zero tour. Hearing from someone who was there that day was impactful. He was very personable and shared insight into the day from others. The site itself is a beautiful monument to those who perished that day.