9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket
Overview
Available languages
Mobile ticket
In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
A moderate amount of walking is involved. Please wear comfortable shoes
Please dress appropriately and bring layers in case of cold weather
9/11 Museum admission is NOT included unless option is selected at time of booking
Children 3 and under free with paid adult ticket
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What‘s Included
Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
Tour of Ground Zero, including outside St. Paul’s Chapel
Tales of heroism, tragedy, and resilience to enrich your visit
9/11 Museum guided tour (if you choose the VIP option)
Guided visit to the 9/11 Memorial
New York City guide with a personal connection to 9/11
Gratuities
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Options
Walking Tour + VIP Museum Tour
Duration: 2 hours 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a VIP guided tour of the 9/11 Museum.
Walking Tour + Museum Ticket
Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial, plus a skip-the-line ticket to the 9/11 Museum.
Self-Guided Museum Ticket: This option does not included a guided tour of the 9/11 Museum.
Walking Tour Only
Duration: 1 hour 30 minutes: A guided tour of Ground Zero, including the 9/11 Memorial.
No Museum Entry
Reviews
6,008 reviews
Total reviews and rating from Viator & Tripadvisor
Fantastic tour and tour guide!
jilltO2816GI,
Nov 6, 2025
- Review from Tripadvisor
5.00Arun was a fabulous tour guide! He relayed many interesting stories about 9/11 as well as some personal stories. We found him very engaging and well spoken!
Personal, professional and uplifting
Alison H,
Nov 6, 2025
- Review from Tripadvisor
5.00Arun was a fabulous guide, striking the right balance between the facts of 9/11 and the emotion, with stories of bravery from everyday people called upon to do extraordinary things. As someone who was a spectator to the tragedy, it was very affecting to hear from a born and bred New Yorker about the impact of the event on himself and the community around him. Had a pass to the museum and the One observatory as well which capped off a great day.
Incredible tour!
Wander13270665993,
Nov 5, 2025
- Review from Tripadvisor
5.00The tour was incredible. The tour guide, who was Arun, was very knowledgeable and provided an in-depth history of the 9/11 Memorial and 9/11. I learned information about 9/11 that I would not have known if I hadn't taken the guided tour with Arun. The personal stories hit home, and I most definitely recommend this tour for all who visit NYC.
Amazing how this history changing day is told
LisetteW30,
Nov 4, 2025
- Review from Tripadvisor
5.00Although everyone is familiar with the story of this tragedy, during the tour you are thrown back in time by Sean. His way of explaining what happened that day made me emotional. The facts, the stories behing each person, truly respectfully mesmerizing. Definitely recommend this tour, make sure you visit the museum as well
A must!
Sarah L,
Nov 4, 2025
- Review from Tripadvisor
5.00Jake bought to life the harrowing events of 9/11. The information we gleaned was absolutely fascinating. He told us all sorts of details we would never have known without taking his tour. I awoke this morning still thinking of the snippets he told us. I highly recommend Jake as a tour guide.
Best tour
camilabN9296KV,
Nov 3, 2025
- Review from Tripadvisor
5.00Jake the Guide was great ! The Tour was very complete and give us a very good perspective with a mix of history and emotions
World Trade Center and 9/11 Museum
julied627,
Nov 3, 2025
- Review from Tripadvisor
5.00Jorge was a brilliant tour guide sharing his own experience of that tragic day. We learnt about how the area was rebuilt to honour the victims and survivors and the 9/11 museum is well worth a visit.
Excellent tour
C292FGjanh,
Nov 3, 2025
- Review from Tripadvisor
5.00Sean was an excellent guide. He was very knowledgeable about the facts and figures of the 9/11 story but he centred the tour around the individual stories of the people affected. We (my husband, myself and sixteen year old daughter) found the tour very moving. We would highly recommend the it. Don't hesitate, it was an excellent way of understanding the events of that day and also the significance of the many details of the memorial.
The perfect way to experience the memorial.
Raza S,
Nov 2, 2025
- Review from Tripadvisor
5.00Emmeline was Absolutely wonderful. Great experience for the entire family! Everyone was engaged throughout and we learned a ton! Thank you for an amazing day.
Worthwhile Experience
jennifermG9688BM,
Nov 2, 2025
- Review from Tripadvisor
5.00Knowledgeable, thoughtful and engaging tour guide lead us through ground zero. Tour and museum were, as expected, both heart-breaking and educational.
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