All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Overview

Available languages

English

Mobile ticket

Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.

We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific

We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.

Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

Also note, in case you are approached by street sellers, they are not affiliated with us.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.

15 minutes • Admission Not Applicable

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.

1 hour 15 minutes • Admission Not Applicable

What‘s Included

Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC

Self-guided tour of the lobby of Freedom Tower with the film “Voices”

Visit to the meaningful sites of Ground Zero

Moment of reflection at the “Reflecting Absence” fountains

A local guide who shares stories about their personal connection to 9/11

Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits

9/11 Museum small-group guided tour (if you choose the VIP option)

Gratuities

Options

All Access + VIP Museum Tour

VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes

All Access Tour

Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.

Reviews

4.87

4,851 reviews

Total reviews and rating from Viator & Tripadvisor

4470

230

Highly suggest this experience!
kimbC5500FI,,Jan 9, 2026
- Review from Tripadvisor
5.00
Very moving experience. Jake, our tour guide, was very knowledgeable and enthusiastic in telling about the exhibit as well as the city.
Guided tour, Paul Kelly
Sherpa02616654058,,Jan 9, 2026
- Review from Tripadvisor
5.00
We had an amazing experience, and we were so lucky to have a very experienced tour guide, Paul Kelly, who has of course with a name like Kelly Irish heritiage. He was so knowledge, and you could see he loves and enjoys his job. Highly recommend his company ExperienceFirst. We did another tour with them also. Both days great. Thanks so much Paul, greatly appreciated. Hilda, from the south of Ireland.
Two thumbs up
O6887JPgregorym,,Jan 8, 2026
- Review from Tripadvisor
5.00
Marc was engaging and incredibly knowledgeable of his subject matter. He answers questions well and keeps meticulous track of his tourists. I highly recommend taking his tours.
Accurate and emotional rendition of 9/11.
Palmtreebound,,Jan 7, 2026
- Review from Tripadvisor
5.00
Russell was a fantastic guide. Having also been living and working in NYC on 9/11 (and first time visiting the memorial) his recount of the day was an accurate and emotional rendition of the day. Highly recommend.
Tim Douglas-Amazing Guide
lesterp2026,,Jan 7, 2026
- Review from Tripadvisor
5.00
Tim Douglas was an amazing guide. He was knowledgeable and allowed the group to be interactive with the experience. Would definitely recommend to others.
Everyone needs to take this tour!
debralr2026,,Jan 7, 2026
- Review from Tripadvisor
5.00
Tim was an excellent tour guide. He made a point to know everyone's name to learn everyone's name in the and used our names when he was speaking to us, which is important to draw us into the moment. His stories were poignant and empathetic. You will be incredibly lucky if you get Tim as your tour guide.
We appreciated the...
Martha D,,Jan 6, 2026
- Review from Viator
5.00
We appreciated the detailed information provided by our tour guide, Tony. The 911 Museum was an emotional experience.
Poignant and informative tour
ECMcKnight,,Jan 6, 2026
- Review from Tripadvisor
5.00
We had a brilliant tour with Rob around the World Trade centre and the 9/11 memorials. He gave us the history of the area, what happened on that day from a general as well as personal experience from a New Yorker. He was informative and engaging.
Visit 9/11 memorial
N6271YHbarbarao,,Jan 5, 2026
- Review from Tripadvisor
5.00
Maya was a great guide - Knowledgeable, sincere, and articulate. The entire experience was well worth it. We recommend to others.
Surreal
Q5961GEderekw,,Jan 5, 2026
- Review from Tripadvisor
5.00
Our tour with Paul was incredible, sobering, and surreal. The personal connection he had to Ground Zero was heartfelt and brutally honest.