All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,910 reviews
Total reviews and rating from Viator & Tripadvisor
9/11 Memorial Tour
jhh987,Mar 1, 2026
- Review from Tripadvisor
5.00Tim Douglas was the perfect guide for our visit to the 9/11 Memorial & Museum. He was the ideal mix of funny, interesting, serious, and completely engaging. He handled such an important and emotional topic with real care and respect, while keeping us fully captivated the entire time. We couldn’t have asked for a better guide - highly recommend Tim!
Great review for Tim!
joelw124,Mar 1, 2026
- Review from Tripadvisor
5.00Tim was very knowledgeable and interesting. We had fun but he also got the tone right for what is an emotional tour. Highly recommend booking with Tim. A real New Yorker!
Excellent tour
Neil D,Feb 27, 2026
- Review from Tripadvisor
5.00Excellent guided tour of the 9/11 memorial area. This was in large due to our brilliant tour guide, Tim Douglas. Tim was friendly, knowledgable and humerous. I’d highly recommend this tour with Tim as your guide!
Great time
TrailBlazer201650,Feb 24, 2026
- Review from Tripadvisor
5.00Tim Douglas was our guide. Very knowledgeable, sweet with me, my kids, and everyone in the group. Really great time. Well worth it.
Special experience
Heather C,Feb 23, 2026
- Review from Tripadvisor
5.00Tim was well versed, respectful and knowledgeable. It was a memorable experience for our family.
Very informative!
M2972NNmarciap,Feb 20, 2026
- Review from Tripadvisor
5.00Aran was a great tour guide! Easy to hear and understand. Great background information and stories. It was a rainy, drizzly day but he plugged right along!
Dave was the Best!!
Culture24673361268,Feb 19, 2026
- Review from Tripadvisor
5.00Really enjoyed our time with Dave. Very experienced and knowledgeable about the event. Has personal experience as well
Informative and Tender
carolynmL3992HV,Feb 19, 2026
- Review from Tripadvisor
5.00tim Douglas was our guide. He was great. Personable, knowledgeable and he had great energy.
Guide Tim Douglas the best guide
marthaebarton,Feb 17, 2026
- Review from Viator
5.00Our guide Tim Douglas was very knowledgeable. Really respectful and patient with questions. He is a top notch guide.
A moving experience
Karen S,Feb 17, 2026
- Review from Tripadvisor
5.00Arun was a knowledgeable and passionate guide - great to hear a local and very human perspective of a person who was in the city as a young person at the time - and has seen the impact and rebuild of the city first hand. Tour involves a guide of the Occulus and Memorial Park. Self guided inside the museum.
From US$109.00
Want a private experience? Upgrade to a private tour
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