All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Overview

Available languages

English

5 hours

Mobile ticket

This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell.

You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.

Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower, and in the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific

9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones

Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

Also note, in case you are approached by street sellers, they are not affiliated with us.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What‘s Included

Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC

Self-guided tour of the lobby of Freedom Tower with the film “Voices”

Visit to the meaningful sites of Ground Zero

Moment of reflection at the “Reflecting Absence” fountains

A local guide who shares stories about their personal connection to 9/11

Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits

Gratuities

What To Expect

1

St. Paul's Chapel

The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.

15 minutes • Admission Not Applicable
2

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.

15 minutes • Admission Not Applicable

Options

Group Tour

Group tour with a max of 25 travelers

Reviews

4.86

4,528 reviews

Total reviews and rating from Viator & Tripadvisor

4164
221
71
39
33
  • This tour was Awesome!!!

    johnharriman,

    Sep 4, 2025

    - Viator

    5.00

    We had an unforgettable experience on the 9/11 Ground Zero tour with our guide, Kevin. From the very beginning, Kevin set the tone with his respectful and knowledgeable approach. He shared powerful stories with incredible detail, weaving in both the historical events and the deeply human side of that tragic day. His passion and compassion really set this tour apart. Kevin answered every question thoughtfully and made sure everyone in the group felt included. Standing at the memorial while hearing his perspective gave us a much deeper understanding and appreciation of the resilience of New York City and the heroism of so many individuals. The tour was moving, informative, and beautifully guided. I can’t recommend it enough for anyone visiting. Thank you, Kevin, for making this such a meaningful and memorable experience. Absolutely deserving of five stars!

  • Great Tour with Jason!

    Francesca G,

    Sep 4, 2025

    - Viator

    5.00

    Fantastic tour with Jason! Very informative, enthusiastic, and explained all topics well! Highly recommend!

  • Maya was very...

    Tom D,

    Sep 1, 2025

    - Viator

    5.00

    Maya was very knowledgeable. Told us a lot of things I did not know or remember about that day. Thank you for a great tour

  • Our guide, Liz, was...

    Catherine A,

    Aug 24, 2025

    - Viator

    5.00

    Our guide, Liz, was fabulous. She was so knowledgeable and shared personal stories of that horrific day. It was extremely moving.

  • Life changing! Was worth...

    Carol W,

    Aug 22, 2025

    - Viator

    5.00

    Life changing! Was worth every minute! My heart goes out to every family & friends that lost someone! Will never forget

From $109.00

4.86
4,528 reviews