All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,848 reviews
Total reviews and rating from Viator & Tripadvisor
All access experience
geseler2026,,Jan 3, 2026
- Review from Tripadvisor
5.00Jaclyn was an amazing tour guide! She was very well spoken and we could tell she loved her job very much! She allowed us to learn about her life. She also took our needs into consideration since it was cold. The way she spoke about the history was very beautiful and was very respectful. She made this tour very enjoyable.
Jake was great
Richard A,,Jan 3, 2026
- Review from Tripadvisor
5.00Jake was fantastic. Knowledgeable and engaging. Interesting facts we never heard of. Aware of current events surrounding the monument and effects 9/11 had on the city.
Incredible tour experience
David H,,Jan 3, 2026
- Review from Tripadvisor
5.00Absolutely amazing memorial, museum, and tour. Tony Di Sante was our guide and did a fantastic job! The memorial and museum were deeply moving and very emotional. Be prepared for a deeply profound experience, especially if you lived through the events of 9/11 like I did. I will need to go back and visit again.
A Wonderful Tour Guide
Mr-Smokey55,,Jan 2, 2026
- Review from Tripadvisor
5.00Tony was wonderful. He is a walking encyclopedia of knowledge regarding 911. He has a pleasant demeanor and was very accommodating in answering our questions.
Great Tour. Recommend
Theresa R,,Jan 2, 2026
- Review from Viator
5.00Excellent tour outside 911 Memorial. Be prepared to walk outdoors, espein the cold. . Rob was excellent guide!!
Disappointed with Viator and Albert/Guide
Carolyn D,,Jan 1, 2026
- Review from Viator
1.00Due to the Mayor's inauguration streets were blocked. Every street we went down, we got turned around by the police. Albert, the tour guide, being from New York or Viator did not call or text. I texted and called with no success. After reaching out to Viator, stated the guide does is no required to contact me. Which has never been my experience, all guides have reached out to directly before. We missed the tour which was a failure on both Albert and Viator. After contacting Viator, informed they could not refund the purchase and sent me tickets leaving us to find our way. Very disappointing experience with second thoughts if I will ever use Viator again!!!
Great tour highly recommend
markhI1193ZP,,Jan 1, 2026
- Review from Tripadvisor
5.00Fantastic tour! Tony Di Sante did a great job! Saw lots of things we wouldn’t have without the tour very emotional and informative, thank you so much
Informative
Julie G,,Jan 1, 2026
- Review from Viator
5.00How a tragic event has turned into a remembrance,such detail involved everyday to remember the people who lost their lives
A Moving, Powerful Journey of Remembrance and Humanity
jarodb485,,Dec 31, 2025
- Review from Tripadvisor
5.00My wife and I took the All Access 9/11 Tour, and it was an experience we will never forget. Jason, our guide, was exceptional—his energy, compassion, and deep knowledge were evident from the very beginning.Even though it was the coldest day of the season, the warmth of his storytelling and respect for the subject matter carried us through. Being able to remember where we were on that day, reflect on how we felt, and truly learn what happened—not only on the ground in New York, but in the air and across the country—was incredibly moving.There were moments that brought tears to our eyes, but also moments that reminded us of the extraordinary heroism shown by everyday people. The tour honored those who were lost, those who served, and those who continue to be impacted today. It was both heartbreaking and heartening at the same time—a powerful reminder of resilience, humanity, and the importance of never forgetting. The Blue’s
Top tour!! Top Tour leader.
Go21299419720,,Dec 30, 2025
- Review from Tripadvisor
5.00Top tour given by Tony Di Sante. Beautiful places seen and good information. Thanks for today's great tour Tony!
From US$109.00
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