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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Overview

Available languages

English

Mobile ticket

Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.

The Experience Highlights:

The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.

Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).

The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific

We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.

Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

Also note, in case you are approached by street sellers, they are not affiliated with us.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

1

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.

15 minutes • Admission Not Applicable
2

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.

1 hour 15 minutes • Admission Not Applicable

What‘s Included

Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC

Self-guided tour of the lobby of Freedom Tower with the film “Voices”

Visit to the meaningful sites of Ground Zero

Moment of reflection at the “Reflecting Absence” fountains

A local guide who shares stories about their personal connection to 9/11

Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits

9/11 Museum small-group guided tour (if you choose the VIP option)

Gratuities

Options

All Access Tour

Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.

All Access + VIP Museum Tour

VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes

Reviews

4.87

4,962 reviews

Total reviews and rating from Viator & Tripadvisor

4577
233
74
39
39
  • Highly recommend this tour.

    Brandon N,Apr 14, 2026

    - Review from Viator

    5.00

    Our guide Alice was super fun and had an awesome personality. She was extremely knowledgeable and we found ourselves hanging on every word. I couldn't imagine visiting ground zero without all that extra information we recieved about the surrounding areas IE: fire house, the little chapel that stood, Ohara's. among other things.

  • Great way to spend a few hours in New York

    Joseph Y,Apr 13, 2026

    - Review from Tripadvisor

    5.00

    The tour guide Tim Douglas is very knowledgeable and friendly. The view from the observation point is fantastic as well.

  • 911 Memorial

    Gene V,Apr 12, 2026

    - Review from Viator

    5.00

    Ray R. was very knowledgeable and kept the tour very interesting. Pointed out a variety of things related to the reflection pond, the Oculus, and other related parts of the tour.

  • Great tour

    J3777SYannab,Apr 12, 2026

    - Review from Tripadvisor

    5.00

    The tour was very interesting and Liz, our tour guide, did a wonderful job talking about 9/11. She was very knowledgeable and friendly. I like how she had pictures to show when explaining events and the places.

  • Tour guide Sean was...

    Cynthia L,Apr 12, 2026

    - Review from Viator

    5.00

    Tour guide Sean was great. He added lots of personal stories which made it more meaningful and real.

  • Interesting tour

    Catherine S,Apr 11, 2026

    - Review from Viator

    5.00

    marc was excellent, knowledgeable and engaging. We had a great day, the start point was easy to find.

  • 9-11 Memorial Tour

    Denise G,Apr 10, 2026

    - Review from Viator

    5.00

    Our guide, Tim, was amazing! He was friendly and entertaining while still providing lots of information. He certainly made this tour worthwhile.

  • 10/10

    kellywL1273GX,Apr 9, 2026

    - Review from Tripadvisor

    5.00

    Tim was amazing. So much history and perspective that is hard to get by just touring the museum on your own.

  • Best tour + guide (Tim Douglas)

    Shannon W,Apr 8, 2026

    - Review from Viator

    5.00

    To request Tim Douglas -- our guide was not only brilliant with knowledge but great for kids too! he kept the momentum on the tour thorough without it dragging too long and captured our attention the entire time!

    Shannon W's photo 1
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  • A very moving and powerful experience

    GarethP739,Apr 6, 2026

    - Review from Tripadvisor

    5.00

    The memorial is an incredibly sensitive and moving tribute to those who lost their lives in this awful tragedy. Jimmy , as a native New Yorker , with very personal and significant memories of this awful day made it all much more immediate and meaningful. Thanks Jimmy. Highly recommended

From US$109.00

4.87
(4,962 reviews)
  • Free cancellation
Check availability

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