All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access Tour
Duration: 1 hour 30 minutes Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory. Duration: 2 hours 30 minutes
Reviews
4,976 reviews
Total reviews and rating from Viator & Tripadvisor
Great tour. Jake was a...
Kimberly E,May 7, 2026
- Review from Viator
5.00Great tour. Jake was a very nice and knowledgeable guide. Wonderful weather that day made more for a fantastic day. Great value for the price. 911 tour and museum/ observatory.
Make no mistakes
Ambassador580602,May 6, 2026
- Review from Tripadvisor
3.00Inadvertently booked the wrong day. No refunds, required to repurchase tickets for museum and observatory at full price of $75 per person. Friends said no thanks. Later found out at ticket booth that they would have accepted the day old tickets. Trouble is we never received the actual tickets. The tour company holds them. Do not book with Experience First. Better options available.
Worthwhile NYC experience
Ashley K,May 2, 2026
- Review from Viator
5.00Amazing tour! It was emotional but I learned some new information and my tour guide Alice was brilliant by her humor, sensitivity, and knowledge! Alice made the experience worth it! I highly suggest if you have the time and income, to do this activity while in NYC. It's a must experience. Tip your tour guides!!
Russell was very...
Vincent T,May 2, 2026
- Review from Viator
4.00Russell was very knowledgeable, but, the tickets to the observatory were timed. Russell informed us that the times were not relevant, but they were. Our tickets failed because they were set for noon, we arrived at 255. Had to go back in line with everyone else and get new tickets. Didn’t have to pay for them, but it was still a pain to wait in a long line for no reason.
Great value
Z50MTrandyc,May 1, 2026
- Review from Tripadvisor
5.00Well organized, Rob was a great guide with firsthand experience and was a great value for the informational tour, museum (leave 1-2 hours to fully absorb), and observation deck
Sobering and fascinating...
NOBO T,Apr 28, 2026
- Review from Viator
5.00Sobering and fascinating and emotional and informative. Great guide Sean who was nearby on his bicycle and survived. Grounds are beautiful. Museum is very very well presented. Views from top of freedom tower were outstanding. One of the best tours we have ever taken, anywhere. Worth the 4.5 hours we allotted and could've spent more time in all 3 zones.
Nice visit to 911 Memorial
Flyer04889920822,Apr 27, 2026
- Review from Tripadvisor
3.00It was a nice visit but I found it disappointing based on the price. Our tour guide was ok but she talked too much about her own experiences vs providing insight on the Memorial and redevelopment of the area.
A Very Worthwhile Tour
tpwest6300,Apr 25, 2026
- Review from Viator
5.00Tim was a wealth of knowledge about New York and 911. Very friendly and acommodating with suggestions for dining and other places of interest.
Was scared I couldn’t handle this tour, but SO glad I went
Diane B,Apr 25, 2026
- Review from Viator
5.00I didn’t want to attend and am so glad I did. I didn’t want to feel all those emotions again, but it was so beautifully designed and touching, and heartfelt that I’m glad my friend made me go. It made me feel more American and patriotic in a time when I’m not feeling too proud of our country.
Great tour with Maya
Brad C,Apr 22, 2026
- Review from Viator
5.00Maya gave us a great tour and presentation of the ground zero area! She engaged everyone with personal stories and experiences of 9/11. She was very knowledgeable about the 9/11 area prior to and after the attacks.
From US$109.00
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