All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
Reviews
4,967 reviews
Total reviews and rating from Viator & Tripadvisor
Great tour with Maya
Brad C,Apr 22, 2026
- Review from Viator
5.00Maya gave us a great tour and presentation of the ground zero area! She engaged everyone with personal stories and experiences of 9/11. She was very knowledgeable about the 9/11 area prior to and after the attacks.
Sombre but respectful
Margaret L,Apr 21, 2026
- Review from Viator
5.00The VIP package is not a one to one guided tour as expected, but a group tour. It's also only in English which was perfect for me, however I did feel sorry for a family who didn't speak English as they probably didn't get much out of it. So non English speakers beware.
Great tour
X1383XPtamarah,Apr 20, 2026
- Review from Tripadvisor
5.00Our tour guide, James, did a great job of balancing the seriousness of 9/11 with information and light humor. He also gave us a great recommendation on a place for dumplings in Chinatown. The tour hit all the relevant 9/11 sites, the museum was excellent, and the observatory views were amazing. Highly recommended.
World Trade Tour
Voyager66119595481,Apr 16, 2026
- Review from Tripadvisor
5.00Paul was a great tour guide. He was personable, informative and very interactive with the group. I liked the personal experience he brought to it and also his interest in me and my experience (I was living and working in Manhattan on Sept. 11). Great folllow up with interesting clips as well. Thank you Paul!
A must-see museum! But visit too fast
martinemorvan,Apr 16, 2026
- Review from Tripadvisor
3.00The guide spoke too fast and the visit was also too quick. The guide made the tour a little too robotic. A little disappointed. I should have done the tour at my own pace with an Audio guide.
Highly recommend this tour.
Brandon N,Apr 14, 2026
- Review from Viator
5.00Our guide Alice was super fun and had an awesome personality. She was extremely knowledgeable and we found ourselves hanging on every word. I couldn't imagine visiting ground zero without all that extra information we recieved about the surrounding areas IE: fire house, the little chapel that stood, Ohara's. among other things.
Great way to spend a few hours in New York
Joseph Y,Apr 13, 2026
- Review from Tripadvisor
5.00The tour guide Tim Douglas is very knowledgeable and friendly. The view from the observation point is fantastic as well.
911 Memorial
Gene V,Apr 12, 2026
- Review from Viator
5.00Ray R. was very knowledgeable and kept the tour very interesting. Pointed out a variety of things related to the reflection pond, the Oculus, and other related parts of the tour.
Great tour
J3777SYannab,Apr 12, 2026
- Review from Tripadvisor
5.00The tour was very interesting and Liz, our tour guide, did a wonderful job talking about 9/11. She was very knowledgeable and friendly. I like how she had pictures to show when explaining events and the places.
Tour guide Sean was...
Cynthia L,Apr 12, 2026
- Review from Viator
5.00Tour guide Sean was great. He added lots of personal stories which made it more meaningful and real.
From US$109.00
Want a private experience? Upgrade to a private tour
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