All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
9/11 Museum guided tour (if you choose the VIP option)
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
Gratuities
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,713 reviews
Total reviews and rating from Viator & Tripadvisor
Engaging and informative
64phills,
Nov 13, 2025
- Review from Tripadvisor
5.00Tim made the tour informative and kept it lighthearted with such a somber topic We really enjoyed his commentary on it all
The Best Tour Guide Ever
bencF6587PP,
Nov 13, 2025
- Review from Tripadvisor
5.00Tim was a tremendous tour guide. Extremely personable and knowledgeable, I was extremely impressed with his memory for all of the group members’ names. Definitely, the best tour guide I have ever had.
9/11 extended tour.
Eileen F,
Nov 13, 2025
- Review from Viator
4.00The guide Sean is very knowledgeable of the 9/11 tragedy. There was a very good tour for the outside area. I bought the extended tour with the museum and observatory. There is not time to do all 3. The outside tour and the museum is a full day.
Jim Quinn was great
466libbyj,
Nov 12, 2025
- Review from Tripadvisor
5.00Our tour guide Jim Quinn was great, and very informative! Had a very enjoyable and informative ground zero tour. His first hand experience was very interesting
Great tour by Tim
G5165JGannec,
Nov 11, 2025
- Review from Tripadvisor
5.00This was an amazing tour - thanks to Tim we all learned something new…He is very knowledgeable, friendly, and funny. I would highly recommend.
Thank you Tim Douglas
GrandTour11994185550,
Nov 11, 2025
- Review from Tripadvisor
5.00Tim Douglas was an excellent guide! He was informative and entertaining. He imparted his knowledge with exactly the right sense of awareness, awe and emotion that helped our group properly engage with the story. He had a great knack of using everyone's name in his delivery which made it feel even more personal.
New York 2025
quentinh748,
Nov 11, 2025
- Review from Tripadvisor
5.00Very intresting and aformitive Learnt a lot about the happenings of the day our guide was very knowledgeable on the happenings
9/11 Museum and Walking Tour
ericmM6971LP,
Nov 11, 2025
- Review from Tripadvisor
5.00Arun was a great guide and related several stories about his experiences on 9/11. He also provided some very heartwarming stories of heroism and sacrifice that took place that day. We were overwhelmed by the 9/11 Museum and spent several hours there going through the exhibits. We finished the day with an after dark visit to the top of the Freedom Tower. The views were incredible.
Awesome experience!
mpolen6497,
Nov 11, 2025
- Review from Tripadvisor
5.00Our tour guide was amazing. A true New Yorker. Friendly and knowledgeable. Highly recommend this tour! Bery memorable!
Great tour with Tim
braunsjo,
Nov 10, 2025
- Review from Tripadvisor
5.00Had a great experience with Tim Douglas our tour guide. He made a huge effort to ensure the entire group could follow along and felt connected to the tour and the stories. Really made the whole experience
From $109.00
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