All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,945 reviews
Total reviews and rating from Viator & Tripadvisor
9/11 tour
Harrietgorstxox,Mar 24, 2026
- Review from Tripadvisor
5.00The tour was really informative and educational, would recommend
9/11 Museum and Memorial
Curious26345077108,Mar 24, 2026
- Review from Tripadvisor
5.00My wife and I joined Marc for this guided tour of the memorial and surrounding area. Marc was friendly and welcoming and conducted his tour with tact, empathy and insight. We learned so much and came away with a clear understanding of how important the museum and memorial are both as a site of remembrance and a place of education for now and the future. Would like to thank Marc and recommend this guided tour to anyone planning a visit to the area.
Fantastic tour, fantastic guide!
amywO3516XW,Mar 23, 2026
- Review from Tripadvisor
5.00My husband and I are visiting NY from Florida for our first wedding anniversary; 911 history is very important to us, so we did the 9/11 Tour, Museum, then we also had tickets to the observatory. Arun was very educated, patient, and very helpful during our tour, providing an abundance of information that we simply didn’t know. The tour was amazing; I don’t even know where to begin - My heart is full knowing that the birthdays of those whose lives were taken by 9/11 receive a white rose stuck into their name where the twin towers once stood; What a beautiful way to continue to remember those souls.
Great Tour!!!
G3769QJclayc,Mar 23, 2026
- Review from Tripadvisor
5.00Tim was a great tour guide. He treated us like family and we had a great tour. I highly recommend Tim!!
We did ours with Liz and...
Tristian L,Mar 23, 2026
- Review from Viator
5.00We did ours with Liz and she was absolutely amazing. Very informative and did a great job at explaining everything
Moving, inspiring and Sad tour all at the same time.
seamusm869,Mar 22, 2026
- Review from Tripadvisor
5.00Great Moving tour. I had a great time with Tim our friendly tour guide. Had been to Ground Zero 19 years ago. Totally changed now from then. Tim was very informative on how it all came went together. It was inspiring and sad at the same time obviously. All the exhibits really added to the experience. Definitely a highlight of my recent trip to New York.
Must see
404lindak,Mar 22, 2026
- Review from Tripadvisor
5.00Absolutely heart wrenching and beautiful! A must visit!
Ground Zero tour
Meander16402872597,Mar 21, 2026
- Review from Tripadvisor
5.00Excellent tour and Paul Kelly was a brilliant guide. He was very informative and gave the tour the correct gravitas and respect but with humour in the right places. Would really recommend going on a tour with Paul.
History and reality of 9/11
Jotraveler19,Mar 21, 2026
- Review from Tripadvisor
5.00Great tour and very well organized. Tim Douglas was excellent with his explanation of the somber event with excellent presentation
9/11 tour
alanarJ367FR,Mar 21, 2026
- Review from Tripadvisor
5.00Tim Douglas was honestly the best tour guide. Made it very interesting
From US$109.00
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