All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,933 reviews
Total reviews and rating from Viator & Tripadvisor
Topnotch
johntB1072XS,Mar 16, 2026
- Review from Tripadvisor
5.00Marc was a fantastic tour guide. His first-hand knowledge of the events and the area, and his ability to convey this to the group was phenomenal.
It was very informative...
Carmelo M,Mar 15, 2026
- Review from Viator
5.00It was very informative Jaclyn is excellent. It is obvious.that she loves what she does, great experience amazing tour guide!! All around great experience!!
Great time despite weather.
R1394FAsamuelb,Mar 15, 2026
- Review from Tripadvisor
5.00Was great! Tim did a wonderful job despite weather.
Excellent Tour
Beanicho,Mar 13, 2026
- Review from Tripadvisor
5.00Great experience , our guide Tim Douglas was excellent , telling real life stories and also including everyone in the group and remembering all our names throughout. Highly recommend
Not just an event in the past.
emmagS1653KQ,Mar 12, 2026
- Review from Tripadvisor
5.00Our guide, Marc was welcoming and friendly. He did a wonderful job of educating and informing the group in an engaging manner whilst also remaining sensitive and respectful to the subject matter, not an easy balance to strike. We were left with a far greater understanding of what happened on 9/11 and its effects on America and its people. Thank you, Marc, for sharing your knowledge and experience and helping people learn about or remember what happened, hopefully creating a kinder, safer world for the future.
ASK FOR MARC. HIGHLY RECOMMENDED
HovigO1,Mar 11, 2026
- Review from Tripadvisor
5.00Marc was extremely personable and most pleasant. Our first visit to NYC has been memorable and an experience of a lifetime. Our tour of ground zero was, as Marc put it, heavy. The atmosphere was surreal. Watching the events unfold 2500 miles away and being where it all happened brings us closer to those perished. Our group size was intimate and had people from all over the country. One couple came from Australia which was great. I enjoyed all the little jokes Marc was making. I love Dad jokes, for reference. The length of our tour was perfect. Thank you, Marc and thanks for fixing my email address on file…..
Great tour!
T3731YNalicem,Mar 10, 2026
- Review from Tripadvisor
4.00Would recommend this tour! Lasted 90 minutes, which was a great amount of time! Arun was friendly, and had so much knowledge! Definitely worth it!
Important and valuable for adults and teens
ashleybC5627VL,Mar 9, 2026
- Review from Tripadvisor
5.00We thought this tour was 10/10. The tour guide was fantastic and everyone in our family got a lot out of his firsthand experience, as well as valuable knowledge of this historical and heartbreaking event.
One of the best tours
medievalr,Mar 9, 2026
- Review from Tripadvisor
5.00Absolutely amazing, intriguing and interesting your by tour guide Rob.
Excellent Guided Tour
Suzanne B,Mar 8, 2026
- Review from Viator
5.00Tour guide, Ross, gave lots of personalized & historic facts. Very informative and touching account.
From US$109.00
Want a private experience? Upgrade to a private tour
Related Experiences
Operated by ExperienceFirst