All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,746 reviews
Total reviews and rating from Viator & Tripadvisor
Excellent Tour Experience
stuartmA651NU,
Nov 27, 2025
- Review from Tripadvisor
5.00A great tour of the affected area, with a vast array of details shared. The museum at the end was a great tribute to the people and buildings affected. We hit the tour guide lottery with Tim Douglas. He could not have been better.
Great tour to hear about the 911 heroes
gcomline,
Nov 27, 2025
- Review from Tripadvisor
5.00This was a highlight from our trip and Tim really made this relevant with his stories about the fire-fighting heroes. A great tour
Would recommend this tour
Samantha S,
Nov 26, 2025
- Review from Tripadvisor
5.00Tim was a very friendly, entertaining & informative guide. He made the effort to remember people’s names & provided lots of information & anecdotes.
Awesome Tour Guide
K2699ZXkathyp,
Nov 25, 2025
- Review from Tripadvisor
5.00Tim Douglass was an amazing tour guide! He was so engaging and entertaining…we all thoroughly enjoyed it! Would highly recommend him!
A MUST experience!
CarolynV952,
Nov 25, 2025
- Review from Tripadvisor
5.00Tim Douglas was very knowledgeable and informative. He remembered everyone’s name, which was impressive, and kept the group engaged. I would highly recommend Tim Douglas as your tour guide. Worth it! Thank you!
911 Ground Zero Visit
mariadB2130MI,
Nov 25, 2025
- Review from Tripadvisor
5.00Dear Jaclyn, Thank you so much for being such a wonderful tour guide. Your knowledge, enthusiasm, and genuine passion made the experience truly unforgettable. I appreciated the way you took the time to answer questions, share stories, and make everyone feel comfortable and included. Because of you, I was able to see and understand the place in a deeper, more meaningful way. Thank you for your patience, your kindness, and the care you put into every moment of the tour. I’m truly grateful — you made the journey special María & Joel WHATLEY
Do the tour! So worth it.
C8557XGerinm,
Nov 25, 2025
- Review from Tripadvisor
5.00We absolutely loved our tour. Russell was fantastic! So glad we chose to do the tour. Everything is done so well, what a special way to remember 9/11. I will recommend this tour to everyone I know traveling to NYC.
Great experience with Tim Douglas
394paged,
Nov 25, 2025
- Review from Tripadvisor
5.00Great tour guide and tour! I had a nice time with my family on this tour and we all really enjoyed our tour guide Tim Douglas.
Russell is top notch!
Go42675398085,
Nov 23, 2025
- Review from Tripadvisor
5.00Russell was an excellent tour guide! This was my second time visiting the memorial, but having Russell’s knowledge of the events that took place made it a very moving tour!!! We enjoyed our experience remembering the victims of that day.
Jimmy was an excellent...
Kinsey T,
Nov 23, 2025
- Review from Viator
5.00Jimmy was an excellent tour guide. Knowledgeable, fun, overall outstanding! Open to answering any and all questions
From US$109.00
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