All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Overview

Available languages

English

5 hours

Mobile ticket

This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell.

You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.

Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower, and in the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

Suitable for all physical fitness levels

Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific

9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones

Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund

Also note, in case you are approached by street sellers, they are not affiliated with us.

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What‘s Included

Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC

Self-guided tour of the lobby of Freedom Tower with the film “Voices”

Visit to the meaningful sites of Ground Zero

Moment of reflection at the “Reflecting Absence” fountains

A local guide who shares stories about their personal connection to 9/11

Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits

Gratuities

What To Expect

1

St. Paul's Chapel

The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.

15 minutesAdmission Not Applicable
2

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.

15 minutesAdmission Not Applicable

Options

Group Tour

Group tour with a max of 25 travelers

Reviews

4.86

4,254 reviews

Total reviews and rating from Viator & Tripadvisor

3901
212
70
37
34
  • Exceptional tour guide...

    Steve F,

    Jul 4, 2025

    - Viator

    5.00

    Exceptional tour guide and tour! Dana was so good. Her heartfelt first hand experience of the terrorist attack and aftermath brought many to tears. Her talk was deeply personal. Our walk, museum, and One Tower made for a perfect day.

  • A good background before going to the 911 museum

    Nancy F,

    Jul 3, 2025

    - Viator

    5.00

    Really interesting and informative talk from the tour guide. It’s important to have all the background information.

  • skip it

    Rajesh V,

    Jun 30, 2025

    - Viator

    3.00

    Over priced for the actvity, especially with some guding with least seriousness given the bepth of the impact on families and communities. Skip it and get tour offered by the actual memorial team.

  • Unforgettable and passioned experience

    Ariatna J,

    Jun 29, 2025

    - Viator

    5.00

    We were thrilled about the passioned narrative of the events. Sean made the visit unforgettable and special.

  • Great job, Jimmy.

    Jay C,

    Jun 28, 2025

    - Viator

    5.00

    Jimmy did an excellent job, not only providing very important details, he also shared his personal experience of the events of 9/11. Very moving.

From USD 109

4.86
4,254 reviews