All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
Reviews
4,830 reviews
Total reviews and rating from Viator & Tripadvisor
Excellent Tour
jamesrE9249MI,,Dec 27, 2025
- Review from Tripadvisor
5.00I grew up in NJ, worked in NYC ans visited the Trade Center often. It was a part of my childhood. So what happened on 9/11 impacted me as it did anyone who grew up in the Tri-state area. I also lost a childhood friend in the South Tower. On a recent trip to NYC for the holidays, my kids and their friends expressed a true interest in visiting the memorial. Knowing everything that happened on 9/11 and all that is there to see, I thought it would be best to book a tour. What a great decision. The weather was extremely cold and windy, however, that didn’t deter our guide, Jaclyn from providing one of the best most informative guiding tours I have ever been on. Jaclyn was so well versed in the history of the Twin Towers, the sight and the dreadful events of that day. The passion in her voice and about the events of that day and beyond were very apparent, which I believe drew the kids attention to the events of 9/11. I don’t believe I could have chosen anyone better to given that tour to us that day, as I myself learned quite a bit. Thank you Jaclyn for a special and informative tour!
Great tour - a must see
gabrielehS4349VH,,Dec 27, 2025
- Review from Tripadvisor
5.00The guided Tour with TIM DOUGLAS was absolutely fantastic! We enjoyed all the spots we were shown and also all background Infos Tim expained we really appreciated. We will give 5 Stars +++++
Great tour!
H4853ETkevink,,Dec 26, 2025
- Review from Tripadvisor
5.00Absolute must do when in NYC! Our tour guide was Tim Douglas and he was incredible. Our whole family enjoyed and could have spent the entire day learning/listening to all the stories.
Sharing with everyone
Deja E,,Dec 26, 2025
- Review from Tripadvisor
4.00It was powerful to hear everyone’s story of that tragic day. I think it was great for the younger participants that weren’t born ti hear. I really liked seeing the America Express tribute.
The best guide
AndyDutch,,Dec 26, 2025
- Review from Tripadvisor
5.00Tim did a great job. Very personable with lovely insights into a difficult topic. Booked the all access tour and it worked seamlessly. VIP access to the museum too. Highly recommended.
Excellent tour
397alisat,,Dec 25, 2025
- Review from Tripadvisor
5.00The tour was so informative. Maya was a great tour guide and really kept my kids attention with all of her knowledge. She was amazing. Highly Recommend it
9/11 Tour with Tim Douglas
johnbN6849HT,,Dec 24, 2025
- Review from Tripadvisor
5.00I want to thank Tim Douglas for a wonderful experience. He was very knowledgeable and very interactive with our group. He gave us time to look around and time to reflect on such a horrific event. He even took us to places that were not spoken about on the website. To my amazement he remembered everyones name in the group in such a short amount of time, which made it more personable. I would highly recommend taking this tour to anybody. Thank you Tim Sincerely John and Christle.
Great 911 Tour Guide- Highly Recommemdrd
R6891UTrachelw,,Dec 23, 2025
- Review from Tripadvisor
5.00Tim Douglas was a great tour guy that the entire family enjoyed. He made the extra effort to get to know everybody’s names in our group. He made the tour a lively, impersonal experience by giving us lots of information factual and personal. He took us to the 11 Tears Memorial in addition to around the Occulus and of course 911. Tim even gave us a great tip on a lunch spot after the tour.
Excellent!
denisemV6067FI,,Dec 22, 2025
- Review from Tripadvisor
5.00The tour was put together very well. Things flowed nicely & Dave Gardner, our guide was very knowledgeable, punctual, & entertaining! He truly loves NYC & he loves telling tourists about the city! 5star!!!
NYC Guided Tour - Worth it!
foxkatiee,,Dec 22, 2025
- Review from Tripadvisor
5.00I took my family to New York City during the holidays. One of the highlights of our trip was doing a guided tour of Ground Zero. Tim Douglas was our tour guide and he was awesome! The hour tour flew by because it was so interesting. Highly recommend if you are visiting Ground Zero, The One World Trade Center or the 9/11 museum, you get Tim to do your guided tour.
From US$109.00
Want a private experience? Upgrade to a private tour
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