Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
For a full refund, cancel at least 24 hours before the scheduled departure time.
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
9/11 Museum guided tour (if you choose the VIP option)
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
Gratuities
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
4,673 reviews
Total reviews and rating from Viator & Tripadvisor
Kathy R,
Oct 23, 2025
- Viator
Our guide was excellent and shared many, many special sites from 9/11 that is in the surrounding areas.
John R,
Oct 23, 2025
- Viator
Very good knowledge and delivery of information. He made a very diverse group of people comfortable as he listened to the questions and gave solid answers. Good job.
Manelle H,
Oct 20, 2025
- Viator
Tim was an amazing guide. He took the time to learn all of our names in the group. We learned so much from him. We visited the memorial, Tim walked us around, telling us where everything was, he encouraged us to tell our stories about where we were that day, and shared his personal stories. He should be a tour guide for the entire city!
Sarah T,
Oct 20, 2025
- Viator
Excellent tour - Meghan was very knowledgeable and engaging as a tour guide. We would highly recommend this tour.
Ziv Z,
Oct 19, 2025
- Viator
Our guide James was great. Very Informative and cheerful and kept us moving along at a great leisurely pace. Gave us plenty of time to view everything and offered personal time to offer some tips of some other exciting NYC site seeing opportunities.
Operated by ExperienceFirst