What‘s Included

Reviews

• Drive communicated with...

  noprea,

  Dec 27, 2024

  - Viator

  5.00

  Drive communicated with us location and send a picture of the sign he had for us to identify him. Offers water and ask if we need anything else.

• Luxury van NOT luxury service

  stevenderosa88,

  Sep 13, 2024

  - Viator

  1.00

  The driver was not there when we arrived, I walked around arrival hall reading every sign being held and my name was NOWHERE to be found, after 10 minutes I called the number for help and 4 minutes later the driver seemingly arrived and PRETENDED he had been there the whole time and it was my fault. The drivers stature is highly recognizable and I would 100% have seen him had he been there on our arrival. Instead of apologizing for his tardiness he gave us awful attitude which was an atrocious way to be welcomed to Milan after a 12 hour flight. There is nothing luxury about this service and it is far more expensive than most transportation companies. The drivers attitude caused me and my partner to feel a level of discomfort that we have never felt, especially when in a foreign country and at their mercy for a ride which I had already paid in full. After we found the driver he walked so quickly in front of us that there was a solid 10 meters ahead where we had run to catch up, he crossed the road leaving us stuck behind a line of traffic and made us feel like we were being slow. Meanwhile we are carrying giant two 27 kilo suitcases for our long European journey. In full disclosure I can confirm the Mercedes van was comfortable and clean, however we were NOT offered a greeting nor water on our arrival and sat I total silence on the drive as the driver didn’t understand “can you please turn some music on”. I would never have written this review had I received a semblance of acknowledgement of his mistake- instead I was made to feel like the offender. I did however give him a tip bc I do understand people have bad days, it just shouldn’t be taken out on me.

• Safe educational ride

  Steven A,

  Sep 1, 2024

  - Viator

  5.00

  Excellent driver… shared some sites during the ride to Milan. For us there safely yet quickly. Would ride with him again.

• Great service!

  Whitney H,

  May 21, 2024

  - Viator

  5.00

  I used this service to transfer my family and me from Malpensa airport to the heart of Milan. The driver was waiting for us after the baggage area, and holding a sign with my name. It was easy to find him. The ride to our hotel was smooth and not too long. We enjoyed the nice Mercedes sprinter van and the complimentary water.

• Driver

  Nancy S,

  Apr 22, 2023

  - Viator

  2.00

  Driver was not very helpful with luggage, was not friendly or spoke English as requested. Nor did he provide water to us, but drove safely