1. Booking & Reservation Clients can easily book our services through WhatsApp, phone, or online platforms. During this step, we collect essential details such as pickup location, destination, date, time, number of passengers, and any special requests. A confirmation is then provided with clear pricing and service details. 2. Confirmation & Scheduling Once the booking is received, we schedule the service and assign a driver and vehicle בהתאם to the client’s needs. Clients receive a confirmation message with all relevant information, including pickup time and contact details. 3. Pre-Arrival Coordination Prior to the scheduled pickup, we monitor timing (including flight arrivals when applicable) and communicate with the client to ensure accuracy. Any updates or changes are handled promptly to maintain a smooth experience. 4. Pickup Service The driver arrives at the agreed location on time, assists with luggage if needed, and ensures the client is comfortably seated. The service begins with a professional and courteous introduction. 5. Transportation Experience During the journey, clients enjoy a safe, clean, and comfortable ride. Drivers follow the most efficient routes while maintaining high safety standards and, when appropriate, providing helpful local information. 6. Arrival & Drop-Off Upon reaching the destination, the driver ensures a safe and convenient drop-off. Assistance with luggage is provided, and the service is completed with a courteous closing. 7. Post-Service Follow-Up When applicable, we follow up to ensure client satisfaction and gather feedback, allowing us to continuously improve our service quality.