Big Bus Madrid Hop on Hop off Tour

Overview

Available languages

Arabic

German

Korean

Portuguese

Chinese

Japanese

English

Italian

French

Spanish

1 hour 20 minutes

Mobile ticket

Discover the exciting and vibrant city of Madrid on-board a Hop on Hop off sightseeing bus tour. From the top deck of a double-decker bus, experience unrivalled 360-degree views of the city's most iconic sights and landmarks, including the Royal Palace, Biblioteca Nacional, Puerta de Alcalá and Cybele Palace.

Take in Madrid's rich history and culture as you explore unmissable sights and attractions such as the Prado, Reina Sofia and Thyssen-Bornemisza museums, the Royal Botanic Gardens, Atocha Station, the Metrópolis Building and the Almudena Cathedral.

3 routes - Ride the Historic Route(Purple Route) through the historic parts of the city, the Modern Route (Blue Route) all the way to the iconic Santiago Bernabéu Stadium, and the Actual Route (Orange Route) will take you to Las Ventas Bullring.

Additional Info

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Suitable for all physical fitness levels

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

Plaza Mayor

A panoramic view of Plaza Mayor, Madrid

Admission Not Applicable

Puerta de Alcala

A panoramic view of Puerta de Alcala, Madrid

Admission Not Applicable

What‘s Included

Audio Commentary in 10 languages

24 - 48 hours Hop on hop off on

An open-top double decker bus

See all the top landmarks of Madrid

3 Central Routes

Royal Palace of Madrid

Options

48 Hours Hop on Hop off

Duration: 2 days: Unlimited use, valid for 48 hours from the time of first use. 3 Central Routes: Unlimited Hop on Hop off access for the duration of your ticket, over 3 routes.

24 Hours Hop on Hop off

Duration: 1 day: Unlimited use, valid for 24 hours from the time of first use. 3 Central Routes: Unlimited Hop on Hop off access for the duration of your ticket, over 3 routes.

Reviews

3.80

291 reviews

Total reviews and rating from Viator & Tripadvisor

154

Room for improvement
John S,May 4, 2026
- Review from Viator
3.00
Buses do not seem to meet any schedule and depart whenever 'convenient'. number of buses appears to be limited. Once you get on, you don't really want to get off.
It's okay
Edward E,May 2, 2026
- Review from Viator
4.00
Everyone wants to do the Purple route, so the lines are long for that bus! Overall, it's a good experience.
Great way to see...
Penny B,May 1, 2026
- Review from Viator
5.00
Great way to see historical places and get a feel for the city. I always do this in every city I travel to.
Worth it, a must do
Michelle C,Apr 30, 2026
- Review from Viator
5.00
Loved that there were three different lines you could use to see the whole city. The audio was pleasant and informative.
This company is a SCAM, use a different one than Big Bus Madrid
Tour65795339855,Apr 30, 2026
- Review from Tripadvisor
1.00
It is a companion SCAM, I was able to do a route as I was waiting 45 minutes at stop 10 of the blue line and it never arrived, we went down to neptune and we are told that there are no more buses, while the other companies operated. Tickets say 24 hours and it's a scam. Don't fall for this enterprise.
Day light robbery
Peter S,Apr 26, 2026
- Review from Tripadvisor
1.00
0 out of 5. Bad experience and even worse handling of the situation by Big Bus Management. I booked the Purple Tour for my wife and I. She has to use a walking stick, so I identified Stop 11 as closest to our hotel. Buses run every 30 minutes. We arrived at the Stop 10 minutes before the scheduled time. No bus appeared. We waited another 50 minutes, and no bus appeared. I went to a local shop and they told me the bus didn't go that way anymore. I called Big Bus and asked for a refund. A simple request as it was easy to check I had not used the Service (was unable to use the Service). Not to mention the inconvenience of the walk to the Stop, waiting an hour and then having to make alternative plans. I was told the matter needed to be referred to the Financial Team who would get back to me within 48 hours. 3 days later they responded. They admitted the bus had been re-routed that day and had missed Stop 11. They refused a full refund. They implied the re-routing was just for that day, but the shop assistant's comment indicated to me that this had been going on for some time. Either way, this should have been updated online, and could have been forwarded to all ticket holder, who's contact details are collected during online ticket purchase. The bottomline is that if you pay for an advertised Service, and it is not provided, you should be entitled to a full refund. So take the Big BusTour at your own risk. They want your money, but don't care about the Service
Fun but confusing
Jordan S,Apr 26, 2026
- Review from Viator
4.00
We had fun however we felt it was confusing and not productive that you had to start at stop 1 and validate there too. It wasn’t convenient at all and maybe this is something they should change.
Longer waiting time
Serge K,Apr 25, 2026
- Review from Viator
4.00
The experience was good, the only thing i did not like is the waiting time between buses. While other companies (competitors) had buses every 10osh minutes the Big Bus tour had longer waiting time
Me mola mazo Madrid en el Big Bus Tour. ¡Súper recomendado!"
Philip W,Apr 22, 2026
- Review from Tripadvisor
5.00
Learned a lot of Madrid on this purple tour with Alvaro, with comic timing and expansive knowledge. Highly recommended. From Melbourne, Australia
Avoid. Shocking staff!
klM5752ZC,Apr 21, 2026
- Review from Tripadvisor
1.00
I got on the big bus madrid from Retiro Park on Sunday 19th April 2026 at 2.30pm. The 2 colleagues onboard were absolutely disgusting. The female woman didnt even bother to hand out headphones or maps to people boarding the bus. When I approached a stop I walked to the front door and asked the female which stop number it was as the audio wasn't clear. She was extremely rude and aggressive with me with horrified passengers watching. In addition when I stood near the door I was referred to as a 'perra' by the driver which is the Spanish word for a b*tch. Absolutely disgusted by this behavior of the 2 individuals who worked on this route. Will be avoiding coming back to Madrid because of this racial abuse I received from a tour operator.

From €33.00

3.80

(291 reviews)

Free cancellation

Check availability

Want a private experience? Upgrade to a private tour

Related Experiences

Operated by Big Bus Madrid

Big Bus Madrid Hop on Hop off Tour

Overview

Available languages

Arabic

German

Korean

Portuguese

Chinese

Japanese

English

Italian

French

Spanish

1 hour 20 minutes

Mobile ticket

Additional Info

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Suitable for all physical fitness levels

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

Plaza Mayor

A panoramic view of Plaza Mayor, Madrid

Admission Not Applicable

Puerta de Alcala

A panoramic view of Puerta de Alcala, Madrid

Admission Not Applicable

What‘s Included

Audio Commentary in 10 languages

24 - 48 hours Hop on hop off on

An open-top double decker bus

See all the top landmarks of Madrid

3 Central Routes

Royal Palace of Madrid

Options

48 Hours Hop on Hop off

Duration: 2 days: Unlimited use, valid for 48 hours from the time of first use. 3 Central Routes: Unlimited Hop on Hop off access for the duration of your ticket, over 3 routes.

24 Hours Hop on Hop off

Duration: 1 day: Unlimited use, valid for 24 hours from the time of first use. 3 Central Routes: Unlimited Hop on Hop off access for the duration of your ticket, over 3 routes.

Reviews

3.80

291 reviews

Total reviews and rating from Viator & Tripadvisor

154

Room for improvement
John S,May 4, 2026
- Review from Viator
3.00
Buses do not seem to meet any schedule and depart whenever 'convenient'. number of buses appears to be limited. Once you get on, you don't really want to get off.
It's okay
Edward E,May 2, 2026
- Review from Viator
4.00
Everyone wants to do the Purple route, so the lines are long for that bus! Overall, it's a good experience.
Great way to see...
Penny B,May 1, 2026
- Review from Viator
5.00
Great way to see historical places and get a feel for the city. I always do this in every city I travel to.
Worth it, a must do
Michelle C,Apr 30, 2026
- Review from Viator
5.00
Loved that there were three different lines you could use to see the whole city. The audio was pleasant and informative.
This company is a SCAM, use a different one than Big Bus Madrid
Tour65795339855,Apr 30, 2026
- Review from Tripadvisor
1.00
It is a companion SCAM, I was able to do a route as I was waiting 45 minutes at stop 10 of the blue line and it never arrived, we went down to neptune and we are told that there are no more buses, while the other companies operated. Tickets say 24 hours and it's a scam. Don't fall for this enterprise.
Day light robbery
Peter S,Apr 26, 2026
- Review from Tripadvisor
1.00
0 out of 5. Bad experience and even worse handling of the situation by Big Bus Management. I booked the Purple Tour for my wife and I. She has to use a walking stick, so I identified Stop 11 as closest to our hotel. Buses run every 30 minutes. We arrived at the Stop 10 minutes before the scheduled time. No bus appeared. We waited another 50 minutes, and no bus appeared. I went to a local shop and they told me the bus didn't go that way anymore. I called Big Bus and asked for a refund. A simple request as it was easy to check I had not used the Service (was unable to use the Service). Not to mention the inconvenience of the walk to the Stop, waiting an hour and then having to make alternative plans. I was told the matter needed to be referred to the Financial Team who would get back to me within 48 hours. 3 days later they responded. They admitted the bus had been re-routed that day and had missed Stop 11. They refused a full refund. They implied the re-routing was just for that day, but the shop assistant's comment indicated to me that this had been going on for some time. Either way, this should have been updated online, and could have been forwarded to all ticket holder, who's contact details are collected during online ticket purchase. The bottomline is that if you pay for an advertised Service, and it is not provided, you should be entitled to a full refund. So take the Big BusTour at your own risk. They want your money, but don't care about the Service
Fun but confusing
Jordan S,Apr 26, 2026
- Review from Viator
4.00
We had fun however we felt it was confusing and not productive that you had to start at stop 1 and validate there too. It wasn’t convenient at all and maybe this is something they should change.
Longer waiting time
Serge K,Apr 25, 2026
- Review from Viator
4.00
The experience was good, the only thing i did not like is the waiting time between buses. While other companies (competitors) had buses every 10osh minutes the Big Bus tour had longer waiting time
Me mola mazo Madrid en el Big Bus Tour. ¡Súper recomendado!"
Philip W,Apr 22, 2026
- Review from Tripadvisor
5.00
Learned a lot of Madrid on this purple tour with Alvaro, with comic timing and expansive knowledge. Highly recommended. From Melbourne, Australia
Avoid. Shocking staff!
klM5752ZC,Apr 21, 2026
- Review from Tripadvisor
1.00
I got on the big bus madrid from Retiro Park on Sunday 19th April 2026 at 2.30pm. The 2 colleagues onboard were absolutely disgusting. The female woman didnt even bother to hand out headphones or maps to people boarding the bus. When I approached a stop I walked to the front door and asked the female which stop number it was as the audio wasn't clear. She was extremely rude and aggressive with me with horrified passengers watching. In addition when I stood near the door I was referred to as a 'perra' by the driver which is the Spanish word for a b*tch. Absolutely disgusted by this behavior of the 2 individuals who worked on this route. Will be avoiding coming back to Madrid because of this racial abuse I received from a tour operator.