What‘s Included

Reviews

• A complete debacle

  Sue T,

  Sep 17, 2024

  - Viator

  1.00

  We prepaid the Cabot trail tour and despite confirming the pick up time the day before no one came to collect us. Calls to the local provider Sydney and Cape Breton Taxi Tours went to voicemail and were never answered. Trying to contact Via Tours was an exercise in utter futility Press one, press two, press one, sorry disconnected. The next day we drove an hour to Sydney to try and find the tour operator. Eventually came across a group of men near a cruise ship and they acknowledged that they worked for the company. We had to wait under a tree for over an hour whilst one of them tried to contact their boss in Scotland. They agreed it was their error and finally said the money would be refunded. We are waiting for the evidence.

• Waste of money due to time of year mainly but also due to tour guide provided.

  abivens1,

  Nov 5, 2023

  - Viator

  2.00

  This tour really should not be offered this late in the season for several reasons. One being at this point all the foliage has already dropped and everything looks dead. Obviously that would not be the case every year but doing it this late most likely you would see very little. More importantly, EVERY place along the way was closed. We could not find a place to eat anywhere. Finally found a road side perminant stand that offered sandwiches. However you had to eat outside or in your car. Third issue was finding a bathroom was almost impossible since again everything had closed for the season. We finally found an inn that was technically closed but they were inside covering all the furniture so we were able to use the background. Then more specific to our tour was our “taxi” guide. Yes he was not a tour guide on this trip but a taxi driver. While he was polite he had only lived in this area for 2 years which might not be an issue for a person that was interested in doing this job but our driver was going to school for engineering and had very little knowledge about this area at all. This is a lot to pay for a private all day tour. And if he was into his job he would have been prepared for the tour. He would have known that everything was closed already for the season. He would have suggested we bring lunch along. Given us a heads up we might not find a bathroom stop etc. He would have brought water and snacks etc. We were picked up at 8:30am and it was late afternoon before we found a bathroom stop or the sandwich shack on the side of the road. Thank goodness we did find those because there were no other options had we passed on those.

• We waited at the pick up...

  Shelly B,

  Oct 10, 2023

  - Viator

  2.00

  We waited at the pick up place for 1/2 hour and then called and they said it was cancelled by aviator and then rebooked. So then he sent a taxi so at this point our 12 hr tour is already an hour late.