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Reviews

• Poor

  Cynthia S,Jun 24, 2026

  - Review from Viator

  1.00

  When I booked this tour it was supposed to be with a guide. I assumed the audio tour was the headsets and was included with the tour. I chose the headset because we are traveling with a hearing impaired individual. I was sent the links to download the audio tour and thinking they were working headed to the Colosseum. No one told us we needed to add an additional app. It took about an hour and a half with assistance to get the app working in just two phones. The Tour of Italy people went to check us in and told us there was no guide. They had no tickets to provide us. They told us to stand to the side and someone would call us. No one called. The other person with the Tour of Italy was much more helpful and tried to figure out what was going on. It took several phone calls, texts and emails and a mad dash across the meeting place to get to the Colosseum. We almost missed the time period we could enter due to the advise from the Tour of Italy personnel. If you go to book this tour don’t choose the audio tour. You are completely on your own.

• Viator disappointed us. Collaseum was amazing,

  Meshgeen P,Jun 24, 2026

  - Review from Viator

  2.00

  Our experience with Viator was extremely disappointing and cost us hundreds of dollars. We booked Colosseum, Forum, Palatine Hill, and Arena tickets months in advance, only to have them canceled days before our visit. Finding replacement tickets at the last minute was difficult and significantly more expensive. When we contacted Viator for an explanation, we received no meaningful response. After managing to purchase a second set of tickets for higher price, we were notified the day before our visit that the Arena portion had been canceled again. This meant the Arena access (which we specifically wanted) was now canceled. We were promised a partial refund for the canceled Arena portion, but never received it. To make matters worse, we specifically booked an 8:45 AM entry time to accommodate a non-refundable cooking experience later that day. Viator changed our entry time to 11:00 AM without our approval. Despite contacting customer service immediately, no assistance was provided. As a result, we missed our cooking experience and lost hundreds of dollars. Between the repeated cancellations, poor communication, missing refund, and unauthorized schedule changes, this was one of the worst travel booking experiences we have had. We have deleted the Viator app and will never book through them again.

• Do not book!!

  Simon W,Jun 23, 2026

  - Review from Viator

  1.00

  Do not book with this company and if you do not believe your booking time!!!! I booked an 8.30am colosseum tour weeks ago and subsequently booked other events throughout the city that day too, one of which we had to miss because the time I was given on my ticket I received the night before the tour was actually 9.45am!!

• Rip-off

  166philipb,Jun 22, 2026

  - Review from Tripadvisor

  1.00

  Do n ot use this operator for any Colosseum tour as there are not an accredited reseller and will not be able to enter the Colosseum. They let us know a few days in advance only that they could not enter the Colosseum and offered us an explanation FROM THE OUTSIDE! This is a complete rip-off. I am still trying to get my money back but so far they have not responded to any of my messages nor calls.

• Must have guide accompany you into Colosseum

  amolive1,Jun 21, 2026

  - Review from Viator

  3.00

  The guide seemed knowledgeable, but we were very disappointed that she did not join us in the Colosseum. She talked about the Colosseum before we entered, so we didn’t get the same feel as being told while we were inside, as it’s hard to envision. We paid extra to have only 12 in the party and to go to the arena, but what we got wasn’t worth the extra money in my opinion.

• Avoid this tour company!!!

  M6665KKkarenv,Jun 20, 2026

  - Review from Tripadvisor

  1.00

  THIS WAS HORRIBLE. Avoid taking this tour. I booked & paid for this tour in Jan which was scheduled for June 14 @10am. A week before the tour they changed the time to 10:45 then less than an hour before the start of the tour they sent a message saying they could no longer do the guided Colosseum tour. The only part they did with a guide was the palatine Hill. The guide was awful. He rushed through everything, walked very fast & lost several members of the group. He was rude & seemed frustrated with everything & everyone. The worst tour we took in Rome. Save your time & money and book with someone else!

• Got in really fast!

  ryan j,Jun 19, 2026

  - Review from Viator

  5.00

  Was very easy and we did not have to wait in the long lines for tickets. Just double check the time on your ticket to the coliseum as it was later than our reservation “start time”

• Weird Tour

  Stashavitz,Jun 19, 2026

  - Review from Tripadvisor

  2.00

  This was such a weird experience. We got started almost an hour late because we were waiting for someone to bring us paper tickets. The tour was rushed, naturally. We went very quickly through the Forum area and then took a look at the outside of the Colosseum and the Arch of Constantine. We had received an email a few days prior that the tour guide was not allowed in the Colosseum anymore and we'd receive a 20% discount refunded. No big deal, I don't mind looking on my own, but there were several guided groups inside the Colosseum anyway! Were they lying, or maybe just trying to shorten the tour? Our guide mentioned at the end that he was late for another group he was supposed to lead. The most annoying part for me was that nobody mentioned that our Forum/Hill tickets were only for one entrance. I had hoped to go back through at my own pace after the tour, especially since we were so rushed, and we would have had to purchase new tickets. I wish we would have broken off from the group and kept looking around before leaving, so if you book this, consider doing that so you can see everything you want without paying twice. Also, this was 11 days ago and there's been no word about this refund, despite contacting the company, so don't hold your breath if they offer you the same. :)

• Not worth the hassle

  Susan A,Jun 17, 2026

  - Review from Viator

  1.00

  The tickets we were sent were not what we ordered or what our Viator emails said. The day before our tour Show me Italy sent us Colosseum self guided tickets as described but also self guided palatine hill and Roman forum tickets instead of this part being guided. Our ‘tour’ was for 8.30 according to out booking and subsequent emails but the colosseum tickets we were sent were for 9.15, with strict entry times - after arguing our case and many phone calls later we were told to go to the colosseum then come back ready for a 10.45 Roman forum tour -this meant we had to race around the colosseum without having time to go the arena, the colosseum should have been second and done at our leisure according to what we booked. When we returned well in advance of the 10.45 tour we were again told we could not go on it and had to argue our case for a second time. We were eventually allowed on a Roman Forum tour with an exasperated guide. Note - we were not the only people having this problem and all problem tickets seemed to have been booked via Viator. By doing the events in this order we were in the hot sun much later than we anticipated. The stress of being told we could not attend a guided tour despite what our booking said and witnessing other distressed customers tainted this day. Please be very careful who you book through and be prepared to argue your case - had we not had print outs of the emails to read to Show me Italy on the phone this situation would not have been resolved.

• Guided tour let down

  zoefC4791YO,Jun 16, 2026

  - Review from Tripadvisor

  1.00

  Booked a guided tour around the Colosseum and Roman Forum only to be informed a day before the tour that their guide would no longer be allowed entry into the Colosseum to provide the guided tour we paid for! We booked this type of ticket especially for the guide and at a much elevated price than general admission which we ended up with. Due to the short notice of the change of plan we were unable to cancel for a full refund via our booking providers booking.com and any communication with Show Me Italy was ignored via email, online form, WhatsApp and attempted phone calls. Insult to injury was to find numerous tours inside the Colosseum with lathe groups! We have been offered a small token of 20% refund which as yet has still not been paid however would have much preferred to cancel for a full refund had any of our communications been answered. Terrible service, communication and not at all fair compensation (should we actually get it) for the disappointment and breach of contract for the change of itinerary.

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