What To Expect

What‘s Included

Reviews

• Good experience with one shortcoming

  jeanclaudeb948,,Jan 2, 2026

  - Review from Tripadvisor

  4.00

  Knowledgeable team and great, safe buggies. Only wish that they had given us goggles. Sand got in our eyes multiple times. If you are using Sun Buggy, insist on goggles.

  

  

• Do Not Try SunBuggy rentals

  priyapP614KS,,Dec 28, 2025

  - Review from Tripadvisor

  1.00

  Horrible experience with SunBuggy Rentals and deeply disappointed with how customers are treated, especially families with young children. Faulty vehicle and safety. The buggy given to us was faulty and broke down within the first 5 minutes of driving, leaving us stranded through no fault of our own. Our family, including two young kids, was stuck out on the dunes on a cold winter evening for hours waiting for help to arrive, which felt unsafe and completely unacceptable for a business advertising family fun. Extremely poor customer service Instead of apologizing or taking responsibility for clearly defective equipment, SunBuggy blamed us and added a $200 "penalty," claiming we caused the damage without offering any valid explanation or proof. Staff were rude, dismissive, and showed no empathy for the situation, despite multiple similar complaints from other customers about being blamed for breakdowns and charged extra. Inhumane treatment of children The most shocking part was that staff refused to let our small kids board the shuttle back until the penalty was paid, effectively holding our family at the dunes until we agreed. No concern was shown for the cold, the kids' comfort, or the stress they were under; it felt like profit and penalties mattered more to SunBuggy than basic human decency. This experience turned what was supposed to be a fun family outing into an exhausting and upsetting ordeal, and we left feeling cheated and mistreated. Given the combination of unsafe equipment, unfair charges, and downright inhuman customer service, SunBuggy is a company that cannot be recommended and should be avoided by families looking for a safe and respectful experience.

• DO NOT RISK Renting from SunBuggy! They will steal your deposit and provide unsafe equipment!

  794rickye,,Dec 28, 2025

  - Review from Tripadvisor

  1.00

  Sun Buggy has stolen $500 from us. I got a group of friends together for my birthday to go ride in the dunes and we rented 3 Atvs for 2 hours, and another family we were with rented 5 Atvs. After an hour my friends ATV broke down, and the other family had 2 Atvs break down. One of the Atvs was 50ft away from being returned and the guy was driving 5 mph and the belt broke on the ATV. And they charged us both $500! We had ordered all of these ATVs the day before so we could get the “early special”. They charged our friends family $500 and a week later charged us $500 on my credit card basically not returning the deposit and claiming we broke the belts on there ATVs after riding them for one hour. One ATV they claimed the family broke had a child on it going very slow the whole time. I am hoping to file a joint lawsuit and or get the news/ police involved with this company. They are clearly stealing people’s money and making the county of San Luis Obispo look bad for allowing these scams to happen to so many families. It should be illegal for them to not maintain their vehicles and then over charge customers for their mistakes. They received that morning from us an extra $1000 on top of our rental costs. Also there was another man in line trying to get his $500 deposit back from the day before and they told him to call there non existent 1-800 number as a joke. It so sad to see across this board this happen to so many nice families. I would be happy if they just returned my deposit but instead they are making me go through all this when they just shouldn’t run an honest business and not steal

• Great Time

  Climber19684302140,,Dec 14, 2025

  - Review from Tripadvisor

  5.00

  Best atv I’ve ever experienced we had the best time here. There was amazing customer service especially from Erin and all the people there.

• Go elsewhere or save your money.

  Andrea R,,Nov 11, 2025

  - Review from Viator

  2.00

  Scruffy place. Underpowered buggies, not well maintained. The staff were friendly, the crowd rowdy, the vehicles marginal, the location a dirty mess.

• Awesome time!

  dom7hawkins,,Oct 29, 2025

  - Review from Tripadvisor

  5.00

  It was awesome! I had a blast. The instructors were very helpful and the whole process was seamless. Highly recommend bringing friends

• Great Ride!

  Devan H,,Oct 24, 2025

  - Review from Viator

  5.00

  Gilbert was amazing! I had an issue with my ATV and I had to dial the number for recovery and he came quickly and was able to help me out with a new ATV replacement. The dunes was so much fun! Be aware of the zones, if you are just starting out, I recommend zone 1. Zone 2 even may be too much for a beginner. I was able to ride zones 1-3. I stayed away from zone 4, I don't know what that's like. I would totally go this again!

• Bad Operator, Bad Equiptment, Bad Service

  380customers,,Sep 26, 2025

  - Review from Tripadvisor

  1.00

  I really wanted SunBuggy Rentals to be a fun part of my trip, but it turned out to be one of the most disappointing experiences I’ve ever had with a rental/tour company. They were short staffed, and while we were required to show up one hour BEFORE our start (with many threats in the contract of no refunds if late etc), they did not get us into a car until about 2hours AFTER hour scheduled start time. We had a whole day planned after, and their delay forced us to change our later plans. The equipment was clearly neglected. The steering on one of the buggies we rented broke down within 5 minutes of being out in the dunes and they did not seem to care. We put that driver in one of the other vehicles after they told us they would not come for 20-30 mins. Communication was non‑existent. We had to call multiple times, send several emails, and yet no one was available or willing to provide help. All of that just to be handed excuses or told someone might contact us “within 48 hours.” They gave us a very small refund, and were so rude, the entire time. Also, the “safety” or “service” videos and orientations felt hollow — delays kept creeping in, their staff seemed disorganized, and their promises, like making up lost time, turned out to be meaningless. What could have been a fun adventure turned into a waste of money and time, leaving me frustrated and angry. If you’re considering booking with SunBuggy, take this as a warning: unless you’re okay with uncertainty, delays, and being denied refunds even when things go badly wrong, you’re very likely going to end up regretting it. I can’t recommend them—save your money and go with someone who stands behind their service.

• Don't let Ivy kill your vibe

  Laquanda G,,Sep 21, 2025

  - Review from Viator

  4.00

  Do not drive in the sand you will get stuck Ivy does not have got customer service skills & needsto be retrainedon how to treat customers but don't let her kill yo vibe Sonya, Rob & Gilbert we're amazing we had a freaking ball on my 48th Birthday

• definitely a great adventure

  Natascha S,,Sep 20, 2025

  - Review from Viator

  4.00

  staff was friendly! very easy process some the buggies were a bit older and need to be retired but overall would return

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