What‘s Included

Reviews

• Bad Business

  Karima M,

  Feb 2, 2025

  - Viator

  1.00

  I missed the tour that was planned for myself and 6 family members. I lost out on over $400 USD. The address provided was incorrect and I reached out to the tour operator since the meet up point directions were not clear. I contacted the tour company at 9:24 am to get clarification on the meet up point directions. The tour was at 11:00 am. We were all dropped off just before 10:00 am but it was the wrong location and they did not respond to me until after 11:00 am. I missed the tour due to no fault of my own. I was not the only customer who showed up to the wrong location due to the address being incorrect. They have refused to refund me and so has Viator. NEVER USING VIATOR OR THIS TOUR COMPANY EVER AGAIN!

• Disappointing Experience: Unprofessional Captain Ruined an Otherwise Enjoyable Tour

  Marvin L,

  Aug 23, 2024

  - Viator

  3.00

  This tour was scheduled for 2 hours, and my family and I booked the 11 am slot. We were instructed by the tour company to arrive at 11 am, but upon arrival, we were informed that the boat wouldn’t even start coming over until 11:30. We finally departed just before noon and were told we’d return around 2 pm. Initially, everything was fantastic—we had the opportunity to snorkel at the coral reef, but my wife and I opted out since we had our 5- and 6-year-old children with us, who we knew couldn’t snorkel. They still enjoyed looking through the glass bottom, where they could see the few fish and crabs that passed by. Our second stop was the Nylon Pool, which was absolutely amazing. The water was warm, and there was a floating bar where we could purchase drinks. However, there was no communication about how long we would spend at each stop. The last stop, 'No Man’s Land,' is where things went downhill. The area was overcrowded with other tour companies doing the same thing. They offered freshly cooked food for a fee, so my wife and I waited in line. By the time it was our turn to order, what we wanted was unavailable, but the cooks assured us it wouldn’t take long and that they would talk to the Captain if it did. Unfortunately, the food took longer than expected, and the Captain became upset. Instead of coming to us directly, he just called his assistant, motioned to leave us behind, and prepared to depart without us. I had to intervene and tell him that he needed to wait and was not about to leave me and my family behind. Overall, the trip was enjoyable, but the Captain’s reaction at the end was unacceptable. Because of this, I wouldn’t recommend this tour to anyone. There are other boat tour companies with nicer boats and lower prices that would likely offer a better experience. I highly recommend WaterHolics, with whom we booked a few other tours and had nothing short of an amazing experience.

• Tobago tour Adventure

  Michael R,

  Mar 27, 2024

  - Viator

  5.00

  Great experience will definitely do it again,Captain Phillip did a great job at explaining the tour.

• Brandon, the tour...

  Jameela K,

  Oct 31, 2023

  - Viator

  4.00

  Brandon, the tour operator was very welcoming and accommodating to the passengers. Although the sea was rough for the tour, he tried his best to please us. It would have been nice if there were drinks on board the vessel.

• Great trip

  Tiffany V,

  Jul 16, 2023

  - Viator

  5.00

  Great experience ! We got to do many things and still make it to our ferry. Will return for another trip.