What‘s Included

What To Expect

Reviews

• Do not book, company is deceitful and does not pick you up where you asked them too and blame you.

  Matthew K,

  Jul 8, 2025

  - Viator

  1.00

  Company does not pick you up at the hotel as requested. They expected you to know to go to a close bus stop. Then told me i had to call my own taxi to meet up with the group which costs almost the whole price of the tour. Absolutely horrible customer service. They denied a refund as well. Placed a dispute with the credit card company after being denied refund by merchant and Viator. Do not use this company.

• This was my grandsons graduation Trip and in my bucket list.

  Maureen W,

  Jul 7, 2025

  - Viator

  5.00

  It was awesome but through no falt of your it rained and we had no visibility. The guides were wonderful.

• Customer Service Fail

  JohnMark V,

  Jul 3, 2025

  - Viator

  1.00

  We got a single email the afternoon before our tour saying there was a 30 minute pickup window. The tour when we signed up as well as still on the app said 0900. It was unclear if the pickup window was from 0830-0900 or 0900-0930 so we split the difference and got to the designated pickup site at 0842. No driver ever arrived. Around 0930, we reached out both to Viator as well as the local operator, Reykjavik excursions. Each blamed the other about the poor communication. We were offered to rebook the next day (which wasn’t an option because it was our last day in Iceland). We walked to the tour operators location (which we could have walked to originally with appropriate communication) to explain our situation. Both they and Viator said they would review our case and decide if we qualified for a refund. We got no call, no text, and no clear communication about pickup. And had no telephone number to call in real time without a 15 plus minute hold. Our refund was denied. It is what it is. But this is a lousy way to do business, both the local tour company as well as an international company like Viator. Just ashamed I’ve supported this company for so long and recommended it to so many colleagues.

• Arthur from Viator and Reykjavik Excursions are terrible

  Karen G,

  Jul 2, 2025

  - Viator

  1.00

  Worst tour ever. The tour actually starts at 8:30 am even though everywhere on Viator it says 9:00 am. Viator would not refund our money when we did not arrive 30 minutes early and missed our bus. We do not receive multiple messages, it is not clearly stated on our ticket, we arrived at 0842, and they did not even give us a courtesy cell phone call. At that point we could have walked to the tour starting point if the information had been clear or we had gotten a phone call. The is an email from Arthur of Viator and clearly is a completely false representation of the facts.: We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers concerns. The passengers were correctly included on the pick up list. The requirement to arrive 30 minutes prior to department was clearly stated on their ticket, and on their ticket, and we also reiterated this information multiple times via Viator messages. Our bus arrived arrived between 0833 and 0845 and successfully picked up 8 passengers. Unfortunately, at this time we are unable to offer a refund. Arthur from Viator customer service and Reykjavík Excursions are terrible to deal with. We have been loyal Viator customers and have booked tours all over the world with Viator with little to no issues and have always received a call if there was an issue. This has been an extremely disappointing experience.

• Fun day sightseeing and snowmobile riding

  David T,

  Jun 27, 2025

  - Viator

  5.00

  The Golden Circle covers three popular Icelandic sights. On the positive side, the natural features are beautiful and worth the visit. On the negative side, you will probably be joined by hundreds it not thousands of others. To maximize your time at the sights, take a small group tour. The highlight of the tour was snowmobiling on the glacier. After the ride from Geysir on a cool off-road bus to base camp, you get fitted with the snowmobile gear and then an hour on the guided glacier tour (two per vehicle). The group stops about halfway through the ride for photos on the glacier. Although you don't need experience driving a snowmobile, it helps if you are comfortable driving off-road motorized vehicles. It was super fun and professionally managed. Our guide was knowledgable and kept us on schedule.