We contact the passenger through any available type of communication to confirm their booking details, if necessary we can adjust the pick-up time and location at the customer's request. We make sure that the driver will have enough time to arrive at the time set to pick up the client. We are sending you the driver's details and phone number to make sure you can contact them at any time if necessary. When picking up from the airport or from any Port from Southampton, the driver will wait for the passenger in the arrivals area with his name written on the name board. The driver will be in contact with the customer and will inform them exactly what time he will arrive at the pick-up location. When the driver meets the passenger, he will help him with the luggage, when picking it up to the car, as well as at the destination by unloading it from the car. Luggage Allowance Our fleet is designed to accommodate both passengers and their luggage comfortably. Allowances per vehicle type are: Saloon: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons. MPV : Up to 4 passengers, 4 large/medium suitcases + 4 carry-ons. Large MPV: Up to 6 passengers, 6 large/medium suitcases + 6 carry-ons. Executive: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons. Luxury: Up to 2 passengers, 2 large/medium suitcases + 2 carry-ons. Each passenger may also bring one personal item, such as a handbag or backpack. Oversized Luggage: Items such as surfboards, golf clubs, or bicycles may not fit in standard vehicles. Please inform us in advance so we can recommend a suitable vehicle. If your total luggage exceeds the allowance for your booked vehicle, an upgrade to a larger vehicle will be mandatory for comfort and safety. It is therefore very important that you inform us of the exact number and size of your bags in advance. Please read the luggage information carefully, as sending an unsuitable vehicle may result in your luggage not fitting. After Your Journey We would be very grateful if you could share your experience on TripAdvisor or Viator. Your feedback helps us maintain service quality and assists other travellers in choosing reliable transfers.