The hotel pickup and transfer service is delivered by an experienced driver from a national car rental company, and an English speaking travel agent staff for backup support. Your driver will find you in your hotel lobby by eye contact, or spell out your name. There are 2 railway stations in Lanzhou: Lanzhou Station and Lanzhou West Station. Please buy your train ticket first, then book this transfer service. Your departure train code is required upon reservation. The hotel pickup time is 2 hours prior of train departure time. This private transfer service is 24 hours available. Frequently Asked Questions: Q: Is your service better than calling a taxi on site? A: Taxi service is not always available in Lanzhou. Sometimes the hotel doormen can not find a taxi for you in time, especially in rush hour, early morning or weekend. Using this transfer service, you will have a better vehicle, better service from a reliable national car rental company, plus 24/7 backup from a local travel agent. Q: What should I do if I can not find my driver? A: Telephone the local travel agent. The staff will ask you to pass the phone to a Chinese standing beside you, find out your exact location. Then please wait here. Your driver will come to you. Do not move! Q: Will the driver telephone me before pickup? A: No. Your driver does not speaking in English. The local travel agent will be your backup. Q: Will the driver help me to check in at the railway station? A: No. Your driver will drop you off outside the departure hall of the station. Usually it is the non-parking area. Q: What is the luggage allowance? A: Each passenger (aside from infant) can check in with a maximum of 1 piece of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs). Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.