What‘s Included

Reviews

• The length of the...

  Christine W,

  Dec 26, 2024

  - Viator

  5.00

  The length of the horseback riding was perfect. Guides were very friendly and knowledgeable. The whole family enjoyed this experience.

• Horse ride trail

  Ny T,

  Oct 26, 2024

  - Viator

  5.00

  Beautiful horse ride along the back trails of the mountain. The owner is very passionate and knowledgeable of his horses.

• Excellent Excursion

  Sharon W,

  Oct 13, 2024

  - Viator

  5.00

  Laura was the best horse rude guide. The horses were well behaved and healthy looking. (I'm an avid horse rider, and was concerned with this aspect of my ride) The views were beautiful. The Monastery was also beautiful, although we could have used a little more time here.

• Huge disappointment

  Anthony M,

  Oct 10, 2024

  - Viator

  2.00

  The tour got off to a bad start as we were just getting out of the city on the bus the tour guide informed me that I would be able to ride the horses because of weight restriction of 209 lbs. We had to fill out our weight days in advance and after putting in our weights in pounds I was not given any notification that I was over the weight limit. I should have been notified days in advance by the company when I booked the tour or even when I checked in at the office location…..not on the bus when we were on the way. The check in process and boarding of the bus was very disorganized also. Moreover, they announced they forgot two people and we had to turn around to go get them. With the traffic this probably delayed us by 45 min or more. While on way back I received a call from one of the office administrators and she refused to offer any solutions or alternatives and basically said I had to accept it and that I would not be getting any refund for the horse riding part. She was rude and not willing to hear my frustration and basically blamed me. I find it ironic that they specifically said if you showed up late then your ticket would be considered void. After talking with the late couple it turned out they arrived on time and were at the bus but was told this was not their bus and were sent back to the office. They then find out that they were with the right bus but we had already departed and then the office forced the bus to return back to the office to pick them up. So the office staff can make exceptions for themselves but not for me. While my husband was allowed to ride I had to sit in the sun with smell of horse manure and flies all around me. The only other option provided by the ranch staff was to walk while everyone else was riding. The horse riding guide mentioned this happens hundreds of time with this company. The second half of the excursion at Montserrat was just as disappointing. It was very rushed since we were late due to the late departure and need to return to departure point during rush hour. We almost weren’t allowed in the Basilica because the choir was going to preform and one needed a special ticket to enter. The guard finally allowed us to go in but only for 5 minutes. Didn’t really get to appreciate it. We ultimately only had 20 minutes to explore the entire area. The walk to the meeting point pretty much took up that time. The itinerary said we would have 1.5 hours total there but only really had 40 min. We don’t blame the guides but blame the late departure and the administration for not verifying the weight requirements before departure. This was a very disappointing excursion and one of the worst experiences I had through Viator.

• Overall good

  Candace H,

  Sep 17, 2024

  - Viator

  3.00

  Tour guides to Montserrat were great. Horseback riding person could have been a bit more attentive instead of on her phone especially since all the participants were first timers. Overall it was ok.