What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Please avoid this tour

  Tania A,

  Sep 1, 2025

  - Viator

  1.00

  Looking back, it was probably my mistake to give this company a second chance after such a disastrous first night. Unfortunately, the experience only got worse. The operator told me they would arrive before 10:25 PM. I was outside waiting, but because of the cold and heavy smoke, I stepped inside briefly for a glass of water when the time had already passed. At 10:26 PM, I suddenly received a message that they were outside, immediately followed by another one saying they couldn’t wait any longer. I rushed out within seconds, only to see the bus leaving. I called and emailed right away, begging them to come back, but the operator didn’t respond until 10:31 PM, saying it was “too far” to return. In the end, I paid for a service I never received, and the operator showed zero willingness to solve the issue. This was one of the most disappointing travel experiences I’ve ever had. I regret trusting them again after the first failure. For future travelers: don’t make the same mistake I did — avoid this tour.

• -1000 in costumer service

  Tania A,

  Sep 1, 2025

  - Viator

  1.00

  I have booked tours all over the world through Viator, TripAdvisor and similar platforms, and I have never had an experience as unprofessional as this one. For my first tour on April 29, I provided all of my accommodation details during the booking, since pick-up from the hotel was included. However, it seems the operator never received this information. He contacted me asking where I was staying, and I promptly replied. After that, I never heard back. From 5:00 PM until the 10:00 PM tour start, I tried calling and messaging repeatedly with no answer. I even contacted Viator’s Help Center because I was left completely in the dark. In the end, only after my partner called the operator’s phone multiple times did we finally get a response. He told us to wait at 10:50 PM — but he didn’t arrive until 11:10 PM, leaving me waiting 20 minutes outside in the freezing cold. Although I eventually joined the tour, I had already booked another one out of fear I would miss out, and I had to reschedule that tour at my own cost. This level of communication failure is unacceptable, and no traveler should go through this kind of stress.

• Best Northern Lights Experiences

  Anonymous,

  Aug 30, 2025

  - Viator

  5.00

  Both guides are very kind and friendly. They will take you to the best conditions according to the weather of the day and the occurrence of the Northern Lights. We went on your northern lights tour last night and had an amazing time thanks to Arctic Range Adventure... The caveat is that unlike other tours, the bus doesn't pick you up in the lobby, and if you don't wait in front of the hotel, the bus leaves without an announcement.

• Worst tour guide we've ever experienced with

  LI T,

  Mar 28, 2025

  - Viator

  1.00

  Worst tour we've ever had! It was a very cold night with super clear sky and high chance to see the northern lights. 20 minutes before scheduled trip the tour company send a big bus, instead of a mini coach as it promised online, to pickup us, spending more than 30 minutes and stopped many times to pick up other people before the trip started. The driver driven around without any explanations or information and finally stopped at a dark and cold place by a lake. When we asked how long we'd stay there the tour guide rudly said "what's the problem with you guys! If you want to leave I can send you back now". After a long, cold and lack of instruction experience at the lake we went back to the bus naturally assuming we'd be driven to next stop since it was called "chasing light" trip, in that way we missed the huge aurora borealis explosion while staying inside the bus. During the very long waiting time, we heard the tour guy mentioned expecting something, when we asked what he's expecting he simple said nothing, without telling us there could be a huge possibility to see a large show of northern light later. After that northern lights explosion we asked if we could stay longer waiting for another chance he answered "if you don't want to leave you could stay here" then straight went back to the bus, left one of our family members fell on the snow in the darkness! He's SO rude and unprofessional! No information or instruction about the trip given to us during the whole time(especially about the toilet--not available, locked!). We'er all seniors in our group, traveling thousands of miles to chase northern lights, only to find that a chance to get a bad, incompetent tour guide is larger than a happenning of an aurora borealis minor storm! What a suffering and disappointing northern light trip! If I recommend this company to anyone I'm robbering.

• Julian was enthusiastic...

  Heidi V,

  Mar 27, 2025

  - Viator

  5.00

  Julian was enthusiastic and informative. And we were blessed with an amazing show by the Northern Lights