What To Expect

What‘s Included

Reviews

• Well worth the trip

  glenn k,May 6, 2026

  - Review from Tripadvisor

  5.00

  Alcatraz was amazing even met William Baker who is the last surviving prisoner, the audio story with your headphones was very interesting to listen to. The hop on-off tour was ok just very windy and cold but apart from that enjoyed the day

  

  

  

  

• Be aware that there are...

  Tammy A,Aug 14, 2025

  - Review from Viator

  5.00

  Be aware that there are masses of flies on the ferry ride over...at least on the ferry we took. We tried sitting outside but that didn't help much but it was better. Alcatraz was a great experience though!

• Alcatraz island

  Phillip M,May 3, 2025

  - Review from Viator

  5.00

  Alcatraz fantastic excellent audio tour well organised really good to see the cells also Frank morris cell

• Perfect tour for one day in San Francisco

  Allison B,Jun 16, 2024

  - Review from Viator

  5.00

  Perfect tour for a short visit. We got to see so much in one day. My kids liked the bus tour and we took the morning ride to Alcatraz so we had the whole day ahead of us.

• Hop on off tour was a bust

  Marcia W,Mar 9, 2024

  - Review from Viator

  3.00

  I wish I could rate these separately. Tour of Alcatraz 5 stars, audio tour made it well worth it. Hop on off bus tour was a flop, anything famous that you might want to see was a few blocks down and to the right or left but never something that we drove past. The hop on off tour was a waste of time.

• How not to travel!

  Dinesh C,Aug 3, 2023

  - Review from Viator

  1.00

  It was very stressful initially you made an error in our booking and sent confirmation of the booking for 2 and not 3. The bus company didn't recognise the QR code. Then you sent a 3rd ticket through for the wrong trip! We were delayed on the phone and nearly missed our alloted time to travel! Not the best experience!!!

• Terrible services

  Anthony B,Jul 26, 2023

  - Review from Viator

  1.00

  Terrible services and excuses by a manager…stating they were having issues due to so many new employees…why blame them verses stating they were not trained appropriately. We were not able to do the hop on hop off and would like a refund for three.

• Disasterous technology

  George G,Mar 16, 2023

  - Review from Viator

  2.00

  The trip was good the Viator ticketing was a disaster the scan code didn't work and the Hop on and Hop off people weren't helpful we first had to go to the Big bus off office for a manual ticket near pier 41 and the to the Alcatraz ticket office for that manual ticket we spent 3hours and a lot of walking to get it straight out the pdf ticket emailed was blank and the phone number given isn't answered

• Not quite anything

  Nina S,Jan 22, 2023

  - Review from Viator

  2.00

  Underwhelming. Not much of anything. We left within 30 minutes. Wouldn’t advise attending if you are going to see more on al capone or any other inmates virtually nothing on them.

• Alcatraz and Big Bus Tour

  Marlene M,Dec 19, 2022

  - Review from Tripadvisor

  4.00

  The Alcatraz tour was very good the boat there and back was great. Suggest buying well in advance. The hop on and off bus tour was good once we got on but not as straightforward. The ticketing system was a little confusing, so I suggest that you buy your tickets there rather than ahead of time because they didn’t really want to take the ticket from your phone or app. They want to see the QR code printed from their office machine. Not all of the headphone jacks worked. It was great going over the Golden Gate Bridge in seeing all the sites.

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