What To Expect

What‘s Included

Reviews

• Disappointing Tour

  LuisE A,,Jan 15, 2026

  - Review from Viator

  1.00

  They have 2 stops to sell you things before taking you to the destination of Pompeii, and they only give you 1 hour and a half of tour in the tourist attraction, in a 12 hour program, the truth was disappointing.

• Perfecto

  C519LZdavidh,,Jan 8, 2026

  - Review from Tripadvisor

  5.00

  Absolutely amazing! Franko and Marko were incredible hosts and shared so much extra information about Italy along the drive. Would definitely look them up for another tour in the future

• An unforgettable day excursion

  10jenteng,,Dec 24, 2025

  - Review from Tripadvisor

  5.00

  Although the bus ride from Rome to Sorrento was over 3hrs, he guide kept us entertained with lots of info and history along the way. The scenic ride was very enjoyable and we felt safe though it was a winey path. We made a stop at a lookout which gave us a spectacular view of the coast which was a bonus. The driver was clearly v experienced and took us back to Rome punctually. Our local guide Sasha in Pompei was v knowledgeable, made the best use of the 1.5-2hr to into us to the ruin city. We covered about 1/5 of the city and his narration was amazing and left you wanting to come back for more. If you have a day to spare and you don’t want to navigate the speed train, this tour is a MUST.

  

  

  

  

  

  

• Marco was an excellent...

  Brandon H,,Dec 15, 2025

  - Review from Viator

  5.00

  Marco was an excellent guide. Long trip, but worth it. Thoroughly recommend. Sorento is beautiful and Pompeii was fascinating.

• Disrespect for Portuguese language

  sergiolrm,,Dec 5, 2025

  - Review from Tripadvisor

  3.00

  They sold a guided tour in Portuguese, but did not comply, because they joined us to a group of Spanish speaking, where the guide spoke, sometimes, a portunhol of the worst quality, in the part dedicated to Pompeii. In the section of Sorrento, the guide Enrico respected the customers by speaking Portuguese, Spanish and English equally. Unfortunately, in the most complex section, the archaeological site, the 9-year-old son could not understand anything, becoming frustrated, very sad, because he wanted to know. The guide was insensitive, without observing the context. The service provider's uncompromising with the 9th most spoken language in the world affected a family of 3 people, who paid for two children the price of an adult, disturbing a child, who could be in any amusement park or at the computer, but wanted to take advantage of the knowledge brought with the effort of countless European archaeologists.

• A disappointing first experience with Viator tours in Italy.

  Frank B,,Nov 21, 2025

  - Review from Tripadvisor

  1.00

  The tour claimed to be to Sorrento yet we had only 45 minutes in Sorrento, hardly enough time to even walk to the center of town. The guide from the tour company was not accommodating in any way to us when questioned why we had only 45 minutes in Sorrento. They use the excuse of "heavy traffic" which really was not any of our problems. Given the fact we had paid to visit two cities I had heard good things about Viator and this was my first experience and will be my last. We spent more time that day on the bus than we actually spent in either Sorrento or Pompeii. Hardly worth the money to take a bus ride to the cities that we could've taken a train to for less and seen on our own. Definitely a disappointment and would not travel with Viator. And then in Pompeii, following the guided tour, our bus guide was questioned as to why we could not spend 15 minutes in the gift shop since we were already cheated out of our trip to Sorrento, and knowing that many of us were already upset responded; "we're on a strict time schedule and we are already late because of the traffic ". So, because of traffic everyone on the bus who had paid $130 for this trip was treated to a bus ride to two cities that we spent very little time in and actually spent 60% of the time with Viator tours on a bus. The guide that we met in Pompeii was quite good, but really didn't seem to care a lot about any of us and was just "doing their job" hence my one star rating. When I called several numbers and tried to find who would take responsibility for the mishaps, I was treated rudely and no one wanted to take responsibility. I did in the end receive a $13 refund for the Sorrento part of the trip which hardly seems equitable since Sorrento was half of the trip and I received a 10% refund. Very disappointing. Definitely learned my lesson with this tour company

• Sorrento/Pompeii

  David F,,Nov 2, 2025

  - Review from Viator

  4.00

  It’s a nice way to see Sorrento and Pompeii in one day when staying in Rome. The Pompeii walking tour was very good.

  

  

  

• The experience was...

  KAREN R,,Oct 27, 2025

  - Review from Viator

  5.00

  The experience was absolutely wonderful. Pompeii and Sorrento are two destinations worth visiting. We must emphasize that the experience was not the same without the extraordinary guides who lead it. In our case Mara de Grey Line, whom we thank for the care, dedication, kindness and special treatment. Likewise, Fabiano our guide in Pompeii, who was absolutely wonderful. Even our driver Marco was impeccable in his work. Thank you so much! 100% recommended!

• Not enough time for Pompeii

  X T,,Oct 27, 2025

  - Review from Viator

  3.00

  The French and English groups were on the same bus, so the guide repeated the same things in both languages. There wasn't enough time for Sorrento and Pompeii. Especially for Pompeii. Pompeii is quite big and I think we saw very little there. This trip should last at least a couple of hours longer. It's a little too obvious that they don't really care whether you have a good experience or not. They just do their job and and overall it was OK.

• The trip from hell

  Ann M,,Oct 21, 2025

  - Review from Viator

  2.00

  This trip was not what was described on the website. The organizers took so long getting us ready to go that we got less than an hour in Sorento. It was also the only opportunity we had for lunch so we basically took an expensive bus ride to Sorento to scarf down a lunch and had no time at all to see the beauty of the city. So disappointing. The website said we would have two hours in Sorento. Not even close!! The guide was listless and uninteresting. He barely mentioned landmarks and gave absolutely no background or history on anything we saw. We chose an English speaking tour and ended up on a bus with mostly Spanish speaking tourists. English translations were an afterthought. Our bus driver was literally on the phone the entire time he was driving. He would end one call and immediately start another. He used ear buds, but we got to listen to his one sided conversations the entire six hour bus ride. The most annoying and unsafe thing I have ever experienced. The only saving grace of this trip was the visit to Pompeii. The archaeologist guide (not from the tour company) was interesting, knowledgeable and thorough. If it had not been for this leg of the trip, this trip would have gotten 0 stars. We will never take a viator tour again.

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