Each traveler is allowed a maximum of 1 suitcase and 1 small carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable. Upon arrival and after retrieving all your luggage, call us and tell the operator you are holding a pre-paid voucher. Follow the operator's instructions. You will be picked up within minutes of your call. Give the voucher to the driver.”