What‘s Included

Meeting and Pickup

What To Expect

Reviews

• Mustafa was early and...

  Misty W,

  Jun 13, 2025

  - Review from Viator

  5.00

  Mustafa was early and waited patiently for our luggage. He was super friendly and offered insight on activities to do in the area. Very professional and kind. He can was exceptionally clean.

• Niagra Falls

  NMychel P,

  Jul 31, 2024

  - Review from Viator

  5.00

  Tony, our driver was excellent. He made our first time in BUF/Canada a great start to our vacation!!

• Great trip

  Robert L,

  Jun 27, 2024

  - Review from Viator

  5.00

  Driver took us to a local coffee shop and allowed to get something to eat. The service was excellent.

• Relaxing and stress-free

  Diane K,

  Jan 23, 2024

  - Review from Viator

  5.00

  Our driver was so friendly and helpful. Made our trip that much more special and stress-free. Thank you so much.

• Private car service, more like your own personal vehicle

  Vickie K,

  Oct 15, 2023

  - Review from Viator

  2.00

  I prefer not to share photos. I don't want to shame the driver. When I booked this pick up, the website as welm as the customer service individual I booked with on the phone told a different story than what I experienced. The driver was not there to meet us, and asked if I could come out and find him, in the rain and a place I had never traveled to before that is why I chose a private driver instead of public transportation or an Uber, but an Uber is what I got. My luggage barely fit and upon arrival to my hotel the driver opened the the hatchback and my luggage fell on onto the ground, and he just went oops. I have never had this experience before and it started of my daughter's 18th birthday celebration not in a very good way. Disappointment is what I feel right now.

• Bill, the Best

  Charlotte W,

  Aug 5, 2023

  - Review from Viator

  5.00

  Bill was awesome. He was patient with us as we had the experience of missing luggage. He shared some great information with us that would help us in Canada. You have a true GEM in Bill. Thank you for sending him to pick us up.

• A transport Winner

  John H,

  Nov 24, 2022

  - Review from Viator

  5.00

  The driver was on time, easy to find, helped with the heavy luggage, had the vehicle parked conveniently for us, got us where we needed to go quickly and safely. And, I did not have to drive, hustle a ride from a family member, or clean off a snow covered vehicle. A winner in all phases of transportation

• Save your money - you most probably will not receive the car you expect!

  OMsmom,

  Feb 22, 2022

  - Review from Tripadvisor

  1.00

  I'm done with this car service. I've used it for many years and there has always been terrible communication between the dispatcher and the drivers. The latest example is that the company believes that a car is big enough for three people in the back seat - but there is only room for two passengers to comfortably place their feet on the floor; the middle passenger has to place their feet on either side of the center bump. When the company calls to discuss the issue, the answer I received was since there are not a lot of cars, they now consider smaller cars "luxury sedans". Do not be fooled by the photo they show, you will most probably NOT receive the size sedan you expect. The driver was rude, said I should have paid for a van and was constantly checking his phone which was in his right hand most of the drive from Queens into Manhattan.

• Money back

  Paola A,

  Aug 13, 2021

  - Review from Viator

  1.00

  I called the agency that was supposed to pick me up and they said they never received a confirmation from Viator therefore there was a never car for me. I want my money back since I payed since the beginning.