What‘s Included

What To Expect

Reviews

• Contact bad, driver unfriendly.

  RaphaelHelmut G,

  Nov 2, 2025

  - Review from Viator

  1.00

  Transfer JFK to Brooklyn. Contact very bad. English was hard to understand. Driver annoyed and unfriendly.

• Disappointed

  Jake G,

  Sep 22, 2025

  - Review from Viator

  1.00

  If you don’t read the fine print they will take your money and not reply to you. I arrived and did not arrange 12 hours before like I was supposed dispute them sending me a ticket and letting them know in the initial the pick up arrangements but apparently I was supposed to call them as well but it was buried in the fine print and therefore I never received service

• Professional, Courteous and Flexible

  Mark S,

  Sep 20, 2025

  - Review from Viator

  5.00

  Carmel was terrific to work with. They modified our pickup to our airport hotel. The driver was right on time and the SUV was very comfortable and easily accommodated us and our cruise luggage.

• Viator experiences range from great to awful

  Ed E,

  Jun 13, 2025

  - Review from Viator

  1.00

  Rude, abusive driver, did not use flight info to meet us, blamed us for delayed pick up confusion, verbally accosted me at airport, then demanded a tip at end point after a terrible ride. We had traveled for 12 hours from Rome, this was the last thing we needed. BTW going into Rome the driver met us at the terminal, had used the flight arrival info appropriately. Service in the US sucks compared to Europe.

• Use Another Service

  Consuelo E,

  Jun 11, 2025

  - Review from Viator

  1.00

  This was the absolute WORST car service experience. The driver was giving the wrong address by the 3rd party and me and my family paid the price. The driver pulled over and told us to get out or pay extra money. This will be 11:00pm in New York.

• Ride from hell

  Deirdre R,

  Apr 18, 2025

  - Review from Viator

  1.00

  WORSE ride ever. The driver jerked the car from JFK into Brooklyn for over 45 minutes and made us nauseous! He got out and asked how we wanted to pay even though we already paid Viator.

• Great service

  Andrew C,

  Apr 13, 2025

  - Review from Viator

  5.00

  Lovely driver, clean car and dropped right to our door.. the driver was exactly where he’d say he’d be and I thought the journey was great value.

• Don’t bother.

  JANICE C,

  Mar 20, 2025

  - Review from Viator

  3.00

  The driver and ride were both perfect. However, communication with the main office (phone #866-666-6666) was very annoying. After reserving the ride online, confirming it several times via email and repeated text messages from the company (Viator or CarmelLimo? Not sure!), I still had to phone the number given above after I claimed my luggage at airport baggage pickup. The person I spoke with asked me the same numerous questions about my reservation that I had already communicated several times to the company I booked with. Additionally, the person on the phone spoke very fast and had a non-English accent, which made her very hard to hear and understand - had to ask her repeatedly to repeat her questions. Not worth the trouble - will not book with them again.

• I expected more

  Mignon P,

  Mar 4, 2025

  - Review from Viator

  2.00

  The booking process was easy. Upon my arrival there was confusion about where the driver would pick me up. I attempted to contact the company via Viator with zero success, I tried to call, then finally someone who worked for the airport said this happens often and to use a Courtesy phone that was located in the terminal. All this took about 20 minutes and the driver arrived 7 minutes later. Once the driver arrived, I noticed that the car was an old hatchback looking car but it was clean. The driver got out after I put my own carrying on in the truck. He didn’t assist me with my bag at the airport or the hotel. We had a pleasant conversation, but he got lost, and we kept going in circles until I finally turned on my GPS and guided him to the hotel. With the loss of time, paying the car toll in cash, cost of the ride, and the overall experience I think I’ll just use rideshare from here on out.

• First time Carmel Car customers - will be a repeat

  daveborn,

  Nov 21, 2024

  - Review from Tripadvisor

  5.00

  I booked two rides with Carmel in NYC on November 21, 2024, including one from JFK. The communication from both the dispatch center and driver, to ensure we were meeting at the same point in JFK, was excellent. The drivers were both punctual, amiable, and drove immaculate, well-maintained vehicles. I had a very positive experience using Carmel, and would absolutely recommend booking NYC transportation through them. The cost is comparable to an Uber, but the cars and customer support are a notch above.

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