What‘s Included

Reviews

• JFK/LGA Transfer

  Brenda P,

  May 31, 2025

  - Viator

  5.00

  This is the third time I have used Viator when traveling. Great experience every time. Have used them in Greece, France and now in States. They are professional. Show up on time and communicate to make sure pickup happens where/when it is scheduled. I knew the fee upfront so could plan ahead. Really reduces stress.

• Badly Run Transfer Service

  Sharon W,

  May 27, 2025

  - Viator

  1.00

  Very poor service after booking a transfer from JFK Airport to Newark Airport DO NOT USE THEM. They take your money and make very little effort to ensure the transfer takes place. It's nothing more than a badly run taxi service, yet they advertise themselves as some high quality executive service with a glossy website. I waited for almost 2 hours for a pickup from outside, what you can only call, very chaotic pickup points outside JFK. The drivers don't call your name and there is nothing other than a hand written card on the dash, which is too small to see. I can't see that it is right that the customer has to try to look at every dash of every car in the hope of getting their ride. There are hundreds of cars picking up passengers. Unless you have a US mobile phone you cannot be contacted by this company and no allowances are in.place for international travellers. It was cold and wet and I had to call them twice from the airport arrivals to find out what was going on. This company should have a better method of picking customers up from the airport. After an 8.5 hour hour long haul flight it was an extremely bad experience and to make matters worse I had difficulty communicating with the driver who then demanded a $20 trip and another$33 to cover the bridge toll. I had already paid £112 online prior to my trip. This company needs to rethink it process. An airport transfer is not , to quote their phrase , "an experience " and should therefore not be treated as such. Overall it's an appaling service.

• Finding the right parking...

  Manuel B,

  May 3, 2025

  - Viator

  4.00

  Finding the right parking area can be difficult. We went to the app pick-up area and it was a different lot pick-up. Area B. Newark not marked well for terminal 7 Parking area B

• No communication to...

  Rebecca C,

  Apr 6, 2025

  - Viator

  2.00

  No communication to indicate what needed to do once our plane arrived. All my other Viator guides had sent me a message prior to my appointed time. All flight details were provided. I sent a message in the app with no response. I finally found a phone number to call, we waited 30 minutes for the ride. Also requested English speaking…we are Americans in America!! We could hardly understand the driver. I would not recommend. However we did finally make our connection. I’m thankful that we had sufficient time between flights.

• Exceptional service.

  Anonymous,

  Jan 24, 2025

  - Viator

  5.00

  There was some confusion about the pick up time but the transfer folks had texted me a phone number to call if needed. They thought transfer was 1:00 pm but it was really 7:00 am. I called and they had a car and driver there 7 minutes later. Great response.