Customer booking Customer actions: The customer makes the reservation through a channel It provides data such as dates of stay, , number of people, and payment details. Shares of the company: Confirm availability and send a confirmation (by email or message). Record the reservation in the management system and assign a confirmation number. --- 2. Pre-arrival confirmation (optional, but recommended) Shares of the company: Send a reminder a few days before arrival, detailing: You can request additional information, such as estimated arrival times or preferences. Customer actions: Confirm or update details if necessary.