Instant confirmation You receive an automatic confirmation email with a summary of your reservation. Personal follow-up by our fleet manager Within a few hours, our team sends you a personalized message confirming: – Pick-up date, time, and address – Vehicle details – Emergency contact 48 hours before your transfer You receive a reminder message to reconfirm your booking and update any last-minute details (flight time, luggage, child seats, etc.). 6 hours before pick-up Your assigned driver will contact you directly to: – Introduce himself (name and contact number) – Confirm your transfer – Let you know he is scheduled and preparing to head to the meeting point For airport or train station pick-ups, you’ll receive real-time tracking once the driver is en route. Pick-up and ride The driver meets you on time at the exact location, assists with luggage, and ensures a calm, safe, and comfortable ride in a clean Mercedes van. Drop-off You’re taken directly to your requested destination. The driver remains available until you’re fully settled. Return transfer We’ll handle everything for you.