Reviews

• Fun Antique Train Ride and Wonderful Animal Sanctuary experience

  David E,Mar 26, 2026

  - Review from Viator

  5.00

  Great experience out of Melbourne. "Puffin Billy" is a hoot! Dangling your legs over the edge during the train trip is a lot of fun. The Heathsville Sanctuary is a special place for injured and endangered animals. Be sure to check out the Red Tree Kangaroo if you go. Marty, our driver and guide did a superb job! Everything delivered as described and on time.

• Great day exploring Australia

  Alexandria S,Mar 25, 2026

  - Review from Viator

  5.00

  Amazing guide and loved the whole vibe of the day! The animals were great and we got to see the flight show with all the birds.

• Definitely worth doing. A...

  Deborah M,Mar 19, 2026

  - Review from Viator

  5.00

  Definitely worth doing. A great day out. Our guide, Russell was brilliant, he’s very knowledgeable and kept us well informed

• One full day tour.

  ThaisTorii,Mar 9, 2026

  - Review from Tripadvisor

  5.00

  Although the trip focuses on AO, we took advantage of this tour. And it was worth it. We closed in Brazil with the Get your Guide. We leave the station at Belgrave, stop at Emerald Lake Park for lunch and then head to Healesville Shrine. Our guide found us there, and still took us to Chocolateria Yarra. It all happened within the plan, our group was small and the guide was quite fun.

  

  

  

  

  

  

  

  

  

• Very entertaining with...

  Christine B,Mar 4, 2026

  - Review from Viator

  5.00

  Very entertaining with knowledgeable guide through interesting countryside making it a fabulous day out.

• Worst customer service ever

  bretta167,Feb 11, 2026

  - Review from Tripadvisor

  1.00

  We booked this tour through chase travel and received a confirmation. Our confirmation said we would be picked up at the Hotel Windsor but no more pickup details were given. I emailed the operator (Wine Hop) several days in advance for more specific pickup information but I got no response. I then called the operator’ phone number but just got a brusque recording to the effect that “if you’re waiting for a bus, just wait some more; if there’s a problem we will call you. And if you anything else, email us.” Then the call disconnected without an option to speak to a person or leave a message. On the morning of the tour we drove 1,5 hours to Melbourne and arrived early at the Hotel Windsor but that hotel has no association with the operator and couldn’t do anything except help me find a parking garage. Then we waited in front of the hotel. After 15 minutes past the pickup time I tried to call again but just got the same brusque recording. I emailed again. At 40 minutes past the pickup time I called chase and a very nice lady called the operator and somehow discovered that we had been bumped from the tour due to overbooking. The chase lady finally found an email sent to chase 2 hours before the pickup time advising Chase (but not me) of the cancellation. Chase refunded my purchase price and helped me find an afternoon tour with another operator. I still have had no communication from the operator. Avoid this operator at all costs.

• It's a must!

  Klara V,Feb 5, 2026

  - Review from Viator

  5.00

  The tour was definitively worth it! Marty the Guide was awesome, so friendly and helpful! I spent a beautiful day in the countryside, there is so much to see.

• Train/Sanctuary

  Diane S,Jan 23, 2026

  - Review from Viator

  5.00

  Well worth it!!! Our trip was well paced and interesting throughout. Puffing Billy was a fun & unique experience. We had plenty of time to eat & explore before heading to the Healesville Sanctuary. The drive there covered some beautiful countryside. The Sanctuary itself was great. We were able to see most of it in the time allotted. I thought the ice cream/chocolate stop was unusual; but when we actually got there, it was awesome. We loaded up on chocolate to take home. Our guide, Peter was fabulous! Courteous, professional, funny, helpful & very clear about timelines. My only negative is that the coach has very tight seating if you’re tall. Other than that, a great day.

• Terrible service Unbelievable terrible annoying and would not recommend to anyone And the minimum 100 characters is a wa

  Peter O,Jan 15, 2026

  - Review from Viator

  1.00

  It was canceled with minimal notice and ZERO explanation very very very bad what more do You need to know

• Tour cancelled

  Lesley B,Jan 14, 2026

  - Review from Viator

  1.00

  The tour was cancelled with one days notice no explanation so I can’t comment on how good or bad it was

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