Reviews

• Puffin Billy/Phillip Island penguins

  Renee G,

  Oct 29, 2025

  - Review from Viator

  5.00

  Terry, our tour guide, was absolutely fantastic from start to finish — so knowledgeable, friendly, and made the whole day run smoothly. It was honestly the best tour I’ve been on! We managed to see Puffing Billy and the penguins all in one day, and Terry made it an absolute breeze. Highly recommend! 🌟 Tammy & Renee from the Gold Coast

• Frustrating at times.

  Sarah K,

  Oct 27, 2025

  - Review from Viator

  3.00

  Trip was fine, but guide liked to chat a bit too much at the wrong time. So, when informing us of Weare was good to eat spent goid 15/20mins, could have been relayed so much quicker so once we go to eat, had more time to actually eat. Some people were still waiting for their food. Likewise, waffled about the best place to go to see the Penquins, when we could all see it getting filled up. Once tickets brought, also started talking about the resturant etc. not just leave time, when we just wanted to go and get to a viewing area.

• Viator Pfiinung Billy railway and Penquin Parade Bus Tour experience -25/10/2025

  X7922USjuliee,

  Oct 26, 2025

  - Review from Tripadvisor

  1.00

  We went as a family of 3 adults and one child aged 2 years old on the Puffing Billy train and Phillip Island Penguin Parade on 26/10/2025. The trip driver and guide was Ricky Lee. He was friendly enough, and communicated to passengers in English and Mandarin. That's where the positive feedback ends. * There was no real itinerary shared with group. My daughter had yo ask what time we were seeing the Penguins? * We were taken to destination without any explanation or guidance as to what the stop o the bus tour was about? Its significance? Many passengers including myself and family did not get off the bus at all. * The ticket price included an Indian Meal with dietary requirements- I am Vegan. INSTEAD we were taken to McDonalds at a local truckstop, given 40 minutes to purchase and eat food. There wre no options for me as a vegan. I resorted to buying a drink and piece of fruit from a shop on site. * We were walked a distance, up a steep incline back to the tour bus after Puffinf Billy rail experience. There was no former discussion about mobility needs or potential difficulties I.e., Having to carry a 2 year d up an incline over a distance talking approx 5 minutes to walk. I have a longterm condition and this is classed as a disability. This impacted negatively on that. * The driver asked and presumptively expected a 5 dollar tip of all passengers prior to receiving the tickets for the Penguin Parade. This is not acceptable and should be an expectation. This was an overall negative, disorganised and disappointing experience.

• Long Day for little content

  Jonathan F,

  Oct 23, 2025

  - Review from Viator

  1.00

  Long Day; poorly timed; not much to see on Puffing Billy; meal stops were unnecessarily short; penguin viewing is very short; no pictures allowed, I personally found the bus very uncomfortable, may not be the case for everyone.

• A fun day

  ElisabethThor S,

  Oct 22, 2025

  - Review from Viator

  5.00

  From the time we were picked up with guide Lorraine it was a very interesting and fun day. The Puffing Billy train raid was like going back in time and the hour went by fast. On the drive to Phillip Island Lorraine told us a lot about the Island and the animals living there and of course about the penguins. Before we saw the penguin parade we drove around and got to see wallabies, geese and we were lucky enough to see a penguin in his burrow. The penguin parade was very interesting, seeing the penguins in real life.

• Took on Puffing Billy and...

  JiaJun Y,

  Oct 22, 2025

  - Review from Viator

  5.00

  Took on Puffing Billy and Phillip Island Penguin Parade Bus Tour. Fabulous day trip. Terry commentary was informative and keep us engaged all the time tho some were dozing off. Haha.. highly recommended.

• A Rough Start but Pleasant Ending

  Kevin O,

  Oct 20, 2025

  - Review from Tripadvisor

  3.00

  Our trip was off to a rough start as we waited for around 20 mins before the bus even came by. We were meant to have been contacted by the tour operator the day before but received nothing which was the case for everyone else in our group. When we all boarded, we were made to feel as if it was our fault for not having received the instructions which was not a pleasant start. Once we got on the way, things were alright. Dropoffs were efficient and overall experiences pleasant. Appreciated the drive around to spot wildlife before the penguin parade where we got to see geese and a real echidna. Overall, things could have been better in terms of communication.

• Puffing penguins

  X7627FXphill,

  Oct 20, 2025

  - Review from Tripadvisor

  5.00

  Puffing Billy was good fun with a relaxing hour ride. The Penguin parade was good but the timing is determined by nature, more time to see the penguins would be nice.

• Fun

  elaine w,

  Oct 16, 2025

  - Review from Viator

  4.00

  It was a bit of fun, something different........ Old steam train, carriages were a little bit full could have done with a few less in carrage

• 1. Transportation is not...

  Bozena B,

  Oct 15, 2025

  - Review from Viator

  2.00

  1. Transportation is not comfortable, no shades on the windows, air conditioning leaking on face , itinerary did not match as described, we were not informed that Nobi‘s were closed and the reason we booked that excursion mostly to see that, was really rushed everywhere at the end of the penguin parade didn’t see much anything because we’re really rushed on time

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