Reviews

• It is a fun and...

  Becky C,,Jan 18, 2026

  - Review from Viator

  5.00

  It is a fun and informative tour. Everyone is so friendly. The scenery is beautiful. A great experience!!!!!

• This is a unique and...

  JaeYoung P,,Jan 16, 2026

  - Review from Viator

  5.00

  This is a unique and exciting experience. I never had the puffing trains in my entire life. I and my family fully enjoyed this unique and exciting experience. All the views were also fantastic.

• Nice tour and tour guide but the company communication was awful.

  Susie K,,Jan 13, 2026

  - Review from Viator

  5.00

  They should know that the time they book isn’t what it ends up with. We scheduled for 10:30am pickup and we were picked up at 12:30pm. The communication with Wine hop tours didn’t happened as they said in their texts or phone recordings. I never received an email or a text back from my question.

• Puffing billy and penguins

  Michael R,,Jan 12, 2026

  - Review from Viator

  5.00

  A very good trip driver was helpful and knowledgeable which made the trip the puffing billy train ride was most enjoyable and to see penguins in the wild was fantastic

• It was a great experience...

  Nina S,,Jan 10, 2026

  - Review from Viator

  5.00

  It was a great experience for puffing billy train and penguin island. The tour guide Chris explained about the areas along the way.

• Excellent Tour apart from none air conditioning in bus

  O539CJcindyb,,Jan 4, 2026

  - Review from Tripadvisor

  4.00

  Absolutely loved this tour & would definitely recommend. The only thing that was disappointing & lost a star in the ratings was it is advertised as air conditioned bus but it definitely was not air conditioned unless you wanted HOT air. The back of the bus was so hot making us feel nauseous so definitely go for the front seat if you can as their are no other windows on the bus except front seat. The Tour guide think his name was Matt if I recall was AMAZING & couldn't have had a better guide.

• Great places to visit

  Michelle G,,Jan 3, 2026

  - Review from Tripadvisor

  4.00

  I gave this tour 4/5 for the places we visited which was beautiful and our tour guide Matt was fantastic. However, the tour company could do with better communication, I couldn’t get hold of anyone as in my TripAdvisor app I couldn’t see the itinerary or anything, after emailing I still didn’t get much communication back . The bus was very old and not comfortable at all, there was no mic so poor Matt had to tell everyone about the place before or after we got somewhere . It also had no blinds and the sun smashed in on is all day which was very uncomfortable as it was such a hot day.

• Matt was a great guide,...

  Rachel H,,Jan 2, 2026

  - Review from Viator

  5.00

  Matt was a great guide, made the information interesting and funny! He went out of his way to ensure we had decent food stops, even though it was New Year’s Day and a lot of places were closed. The highlight was the sight of the little blue penguins climbing up the hills from the beach back to their nests!

• Amazing tour... Terrible start

  Alexander S,,Jan 2, 2026

  - Review from Tripadvisor

  5.00

  Matty was an amazing guide! Attentive, kind, funny & knowledgeable and gave the whole tour a relaxed and enjoyable feeling. Would definitely recommend it if he's your guide. It's a good way of knocking out 2 main attractions outside of Melbourne in one day and was an enjoyable day, although the penguin parade was simply too busy in my opinion however that's out of their control. My only rather major complaint about this tour was the boarding process. When we arrived there was only one minibus there and about 85 people. The first guide had the wrong passenger list so we all gathered round which was hard to hear him listing off names for about 10 minutes till he realized he had the wrong list. Annoying but not a problem.... He then said only one more bus would be coming and still around 50 people were there. The second bus arrived, filled up then the rude driver said "your obviously in the wrong place, there is no more bus, go away..." Luckily as he said this Matty turned up for the rest of us but instead of that other driver apologizing he just said "your lucky you get to go..." What sort of customer service is that!!!! All the buses were from the same company so just lucky I wasn't with him. Overall we had a great experience, but if you had one of the other guides I'm certain it wouldn't be great.

• Terry was a great host!

  laurenpK3112WR,,Jan 2, 2026

  - Review from Tripadvisor

  4.00

  Terry was a great host - very knowledgeable and ensured we stayed on time. He was good fun. He gave great advice on where to sit/stand at the penguin parade and places to eat. It did feel quite rushed at times and didn't always get the amount of time we may have liked at some of the stops but that is to be expected on a tour. We really enjoyed Puffing Billy too and had our own carriage for the group so everyone could sit hanging out the side and see all the views.

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