What‘s Included

What To Expect

Reviews

• They left without us and never made contact. Couldn’t get hold of the operator or Viator. They never rang, emailed or se

  katherine s,

  Jul 27, 2025

  - Viator

  1.00

  Poor, they left without us and never made contact. I couldn’t contact them. The offices were closed. It was awful

• Beautiful rail

  Octavio F,

  Jul 17, 2025

  - Viator

  5.00

  The pickup was just on time. The guide was very gentle and highly connected. The bus was comfortable and the landscapes were fantastic.

• Absolutely STUNNING Views!

  Matt F,

  Jul 16, 2025

  - Viator

  5.00

  Absolutely jaw dropping views. Totally worth it. For the reviews on here complaining about it being a long ride - yeah, no kidding, you're in Milan and you're traveling almost 3 hours to another country. Our guide Mario was phenomenal! The details he provided were quite informative and he always prepared us for photo opportunities. I'd suggest sitting on the right side of the train (facing the direction it's moving) as most of the best views are on that side. If you have the option of the panoramic train, or the regular train, I'd suggest the regular as the windows come down and the photos are much clearer. We had about 1.5 hours in St. Moritz to explore. As far as washrooms - we stopped about an hour into the trip at a restaurant stop for food and washrooms, then there were washrooms (free) in St. Moritz and on the train. We accessed the pickup service to the meeting point and had to wait a while but it was preferable to walking 30-45 minutes to start the day. Yes, there is no hotel drop off which some seem to complain about, but that is made clear. There were two drop off points, the Milan visitors centre or the Milan central station. Overall, this is an incredible experience which will leave you with incredible memories and top notch pictures. Well worth it for a day.

• COOL St Moritz.

  Diane S,

  Jul 14, 2025

  - Viator

  5.00

  When you pay extra for “pick up -drop off” it is only pick up at your hotel and drop off is not back at your hotel. Drop off is at the visitors center. It was hard to get a taxi back to our hotel.

• Not happy

  Gail F,

  Jul 12, 2025

  - Viator

  2.00

  We were picked up by car at 6.15am then driven to bus but left to stand until 8am before boarding. The tour guide did not introduce herself and 14 hours later we still do not know here name. She had a very strong accent and could not understand her English which was only 1 minutes each time then 5 minutes in Italian or Spanish, this happened the entire trip. She was not informative obout different areas or any history about the places we passed only when it suited her, when not talking to the guests she talked continuously to the drive ( who was excellent) but distracting. Also she put on her make-up and was constantly on her phone watching FB, YouTube or WhatsApp, this went in the entire trip. We know this as she sat infront seat near door and we sat one row back from behind driver and could see her constantly. After about 2 and 1/2 hours we stopped at a road side cafe and told we gave 1/2 hour for coffee, food and toilet, unfortunately there was another bus there and we stood in the queue for 20 minutes. Also the men’s toilet was dirty with no paper. We left half our coffee to be back on time and she was rude to some guests because they were a few minutes late. Onto St Moritz again very little dialogue about the area and extremely hard to understand. Arriving at St. Moritz we were told we had 1 and 1/2 hours to eat, look around the town etc then meet to catch the Bernina Express train, many guests were not happy. The train trip was wonderful and we thoroughly enjoyed it, but again minimum dialogue. Back on the bus a five minute drive to Tirana to see a church, again she told us 15 minutes, it took 5 minutes to walk to the church, she was very abrupt. The bus trip back to Milano again she spent must of the time in her phone, unfortunately there was an accident and we were in a tunnel for 30 minutes, finally back at where we boarded bus around 7.50pm. We asked how we get back to our hotel and she abruptly said walk or catch train. Not happy. This was not a pleasant experience like the two other tours we did with you in Milano which were terrific especially our trip to Lake Como and Lugano with guide Sara who was excellent. Even now 14 hours later we still do not know her name. I feel she needs lessons in public relations and to be more professional. We know this revue will not be published, but feel we needed to tell you our experience.