What‘s Included

What To Expect

Reviews

• Not happy

  Gail F,

  Jul 12, 2025

  - Viator

  2.00

  We were picked up by car at 6.15am then driven to bus but left to stand until 8am before boarding. The tour guide did not introduce herself and 14 hours later we still do not know here name. She had a very strong accent and could not understand her English which was only 1 minutes each time then 5 minutes in Italian or Spanish, this happened the entire trip. She was not informative obout different areas or any history about the places we passed only when it suited her, when not talking to the guests she talked continuously to the drive ( who was excellent) but distracting. Also she put on her make-up and was constantly on her phone watching FB, YouTube or WhatsApp, this went in the entire trip. We know this as she sat infront seat near door and we sat one row back from behind driver and could see her constantly. After about 2 and 1/2 hours we stopped at a road side cafe and told we gave 1/2 hour for coffee, food and toilet, unfortunately there was another bus there and we stood in the queue for 20 minutes. Also the men’s toilet was dirty with no paper. We left half our coffee to be back on time and she was rude to some guests because they were a few minutes late. Onto St Moritz again very little dialogue about the area and extremely hard to understand. Arriving at St. Moritz we were told we had 1 and 1/2 hours to eat, look around the town etc then meet to catch the Bernina Express train, many guests were not happy. The train trip was wonderful and we thoroughly enjoyed it, but again minimum dialogue. Back on the bus a five minute drive to Tirana to see a church, again she told us 15 minutes, it took 5 minutes to walk to the church, she was very abrupt. The bus trip back to Milano again she spent must of the time in her phone, unfortunately there was an accident and we were in a tunnel for 30 minutes, finally back at where we boarded bus around 7.50pm. We asked how we get back to our hotel and she abruptly said walk or catch train. Not happy. This was not a pleasant experience like the two other tours we did with you in Milano which were terrific especially our trip to Lake Como and Lugano with guide Sara who was excellent. Even now 14 hours later we still do not know her name. I feel she needs lessons in public relations and to be more professional. We know this revue will not be published, but feel we needed to tell you our experience.

• The bus ride there and...

  Peter H,

  Jul 7, 2025

  - Viator

  5.00

  The bus ride there and back is a little long but the train ride is very nice. I would have paid a little more to have comfortable seating. We were tight seating face to face. Overall trip was good.

• The Bernina Red Train...

  Debasish R,

  Jul 6, 2025

  - Viator

  4.00

  The Bernina Red Train ride is absolutely stunning—breathtaking views all along the way, from alpine lakes to majestic mountain peaks. Booking through Viator made it easy, and everything was well-organized from start to finish. That said, the trip was a bit hectic. With a packed schedule, there wasn’t much time for personal exploration or breaks beyond the core bus and train experience. It’s definitely a day full of motion, so be prepared for a fast-paced itinerary. A big shoutout to our guide, though—she was incredibly organized and attentive, making sure everyone was on track (literally!) and enjoying the experience. Her efforts really helped keep the energy up and ensured that no one missed the highlights. Overall, if you're looking for a highly structured tour focused on soaking in gorgeous scenery, this one delivers.

• Very Long Day...

  Heather M,

  Jul 1, 2025

  - Viator

  3.00

  This is a very long excursion, going from bus to train and back to bus. Be prepared, as you are in a vehicle for 10+ hours. We were traveling as a family of four and were not able to sit together on the scenic train ride. Parties of two were not made to sit in a foursome, so parties of four could sit together. Very upsetting, as this was the major part of the experience we could not enjoy together. Views were amazing, though and ample opportunity for pictures.

• The most Scenic Train route

  Ramy K,

  Jun 28, 2025

  - Viator

  4.00

  It is mostly a scenic road trip followed by a scenic train ride. So be prepared for day long ride on is and train. The ride is long but absolutely worth it. Kids should not be allowed on this trip because if you have a crying kid on such a long trip everybody will be annoyed.