What‘s Included

Reviews

• Not the best

  Debbie C,

  Jan 21, 2025

  2.00

  This review is based primarily on the driver. The initial booking and communication from the company was great. They messaged me and gave me instructions when arriving at the airport and even put me in contact with the driver. However, on the day of arrival, the driver was late and not prepared. We had a group of 8 with 10 luggages. We made sure the luggages did not exceed the maximum size and count, as per the company’s communication with me. When the driver arrived, the trunk of the van had a car seat in the back which took up valuable space and made it difficult to fit all the luggages. I am not sure why a car seat would be there when I booked the booking for 8 adults. This just shows the lack of preparation. As instructed, I messaged the driver every step upon arrival at the airport, letting them know when we landed, when we were through immigration, when we were at baggage claim, and when we exited. It seemed like all of these updates did not matter because I expected the driver to be ready by the time we walked out. I thought the driver would be holding a sign with our name but that did not happen. Instead, we waited outside in the frigid cold for about 12 minutes for him to finally arrive. Even when he arrived, the driver was not warm or welcoming at all. The van was also pretty tight but understandably, I think that’s how all their vans are. I would not recommend using this for more than 6 people.