Private Tour
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When it comes to ultimate services, warm hospitality and professionalism we perform our utmost and that’s how we stand out among all the travel companies. The products and prices OUROS Travel offer, the services we deliver, the policies we set, the trust we create, the personal attention we pay are few of our specialties. To present an elaborated view of our specialties and give you undeniable reasons to book with us, hereby is a short yet effective list:
- Real & authentic experiences
- High quality and excellent services
- Value for money
- Best price - no hidden costs
- Responsible & sustainable travel
Infants are required to sit on an adult’s lap
Suitable for all physical fitness levels
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions.
Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
Arrival transfer: After you have collected your luggage, please head to the exit gate where you will be met by our representative who will be holding a sign with the lead passengers name. Waiting time: maximum of 90 mins after your flight's arrival.
Departure transfer: We will pick you up from your Hotel lobby for the departure to the airport. Waiting time: maximum of 30 mins.
You will be charged 100.000 VND/hour if your driver has to wait for more than allowed waiting time.
For a full refund, cancel at least 24 hours before the scheduled departure time.
Private Transfers are pre-arranged for you between Hanoi/Noi Bai Airport (HAN) and Ha Long, whether it be a hotel, cruise port, or another local point of interest. It eliminates the stress of trying to hail a taxi or lug a heavy suitcase onto public transportation. How can you expect? - Comfortable & reliable ride with private service. - Your driver will wait for you in the arrival hall or required hotel. - Driver always arrives at a specified time or checks your flight arrival time. - Airport transfers have fixed-price (no risk of being overcharged by dishonest drivers). - Once you booked an airport transfer, the service is guaranteed. - We are always with you to give you the most special service (24/7 support). This service is tailored for you. Enjoy your unique ride!
90-minute free waiting time for arrivals (120 minutes if flight delayed)
Private transportation
Meet and greet with the name sign
30-minute free waiting time for departures
1-way transfer
Air-conditioned vehicle
No hidden costs
Insurance and other personal expenses
Additional waiting fee (100.000 VND/hour)
Tips (optional)
Select a pickup point
VIP Van: Dcar, Hyundai Solati
Pickup included
Van/Minibus: Ford Transit, Hyundai Solati
Pickup included
Minivan/MPV/SUV: Toyota Fortuner, Toyota Innova, Toyota Rush, Toyota Avanza, Mitsubishi Xpander, Suzuki XL7, Kia Sorento, Ford Everest...
Pickup included
Sedan: Toyota Vios, Honda Civic, Hyundai Accent, Toyota Altis, Toyota Camry, Chevrolet Cruze, Kia Cerato, Ford Focus...
Pickup included
48 reviews
Total reviews and rating from Viator & Tripadvisor
KeokTong L,,Dec 23, 2025
- Review from Viator
Mr Hung arrives punctually … the car is pretty new… booking experience is excellent … queries were promptly answered.
Christopher E,,Dec 21, 2025
- Review from Viator
This driver never spoke to us the whole time we were in the vehicle from Halong bay to Hanoi, we tried to speak to him with the translator on our phones, he couldn’t be bothered, their was a wknd event in Hanoi he stopped in the street & you get out here, my wife & daughter were confused, in another country hour & a half from the cruise ship in a crowd of people, I wasn’t surprised this guy gave me a bad vibe when we got in the car, in the rush to get out my wife lost her ship pass, sent notification to the company never heard anything Back, used google maps & walk to the hotel we had booked. Never again will be responsible for putting my family through that, when we left I called a grab instead of booking transportation through the travel company.
Fiona F,,Dec 5, 2025
- Review from Viator
This was a seamless transfer. Driver was on time, very friendly and adapt at using the translator app so communicating was very easy. Was so impressed with the service we booked a return trip with Mr Ngoc. Thank you.
SU S,,Nov 21, 2025
- Review from Viator
Nothing to complain about. The driver was waiting at a convenient location ahead of the scheduled time. The driver is fast and smooth, no annoying music or talk.
elena,,Nov 19, 2025
- Review from Viator
It was good idea to go from the port terminal to Hanoi by the taxi Tour operator was very helpful The problem that driver not speaks English , but he was nice and we can speak with him through google translator
Jeannine M,,Nov 19, 2025
- Review from Viator
Clean vehicle, bottled water was supplied, driver was on time. He's a very cautious driver! Give yourself extra time
Anonymous,,Nov 18, 2025
- Review from Viator
Very easy. Our plane was late and it rained all the way to the Halong Bay Hotel. Our driver Hung did a great job.
Dennis F,,Oct 17, 2025
- Review from Viator
I was kept informed through the whole process and the driver was waiting even though the flight was early. Great experience would use them again.
Dennis K,,Sep 27, 2025
- Review from Tripadvisor
Very nice driver, very pleasant and friendly. Pickup went totally smooth and was very good. Also the car was very new and clean.
Mark M,,Sep 16, 2025
- Review from Tripadvisor
Excellent service and very good value. The communication was excellent and the service provided was exactly as stated. They helped with recommendations for timing to get to the airport and we're spot on. Strongly recommended.
Operated by OUROS Travel