Stages of the Transfer Service DE (Airport ↔ Hotels) 1. Reservation The client contacts the agency via the application to book a transfer. The client provides essential details: -Place DE pick EN up (Airport or Inn) - Destination (Inn or Airport) - Date and time of transfer - DE flight numbers EN case DE delay - Number DE passengers and possible options (luggage, baby seat, etc.) The agency confirms the availability and Award of the transfer. 2. Confirmation - The customer receives a confirmation with details of the transfer (time, place, driver contact) 3. Preparation of the Transfer The agency organizes the transfer according to the Reservation: - Assignment of a professional driver - Preparation of the adapted vehicle - Verification DE itinerary and timetables The driver is informed DE all the necessary information (Flight, Inn, DE contact number). 4. EN charge On the day of transfer, the driver will meet the guest at the Airport or Inn. - At the airport, the driver can have a sign with the name of the customer to facilitate the meeting. Welcome and assistance are provided (help with luggage, advice if necessary). 5. Journey - The transfer takes place safely and comfortably according to the agreed itinerary. -The driver ensures a prudent and respectful driving schedule. 6. Arrival and End of Service -The driver drops the guest off at the Inn or Airport upon Reservation. - Possible assistance on arrival (e.g. luggage assistance). - The customer confirms the end of the service and pays the payment if not already done. 7. Return / Transfer Withholding If the transfer is round-trip, the agency will take care DE the pick-EN at DE destination according to the agreed times.