1. Booking - The customer chooses the type of service they want, such as airport transfers, sightseeing transfers, or private transportation. - Form Completion: The customer fills out an online booking form or contacts the company by phone/email, providing information such as dates, times, departure and arrival locations, and passenger details. - Confirmation and Payment: After reviewing the request, the company confirms availability and provides a cost. The customer makes payment, which can be made online or by other accepted means. - Receipt of Confirmation: The customer receives a booking confirmation with all the details, including a booking number and contact information. 2. Preparation for Transportation - Assignment of Vehicle and Driver: The company assigns a vehicle and driver for the service, ensuring that the vehicle is in good condition and the driver is prepared for the task. - Passenger Information: The customer may receive additional information, such as the driver’s name, vehicle number, and instructions on where to meet the vehicle or driver at the pick-up point. 3. Pickup Point - Driver Arrival: The driver arrives at the pickup location at the scheduled time, ready to pick up the customer. - Identity Verification: The customer can verify the identity of the driver and vehicle using the information provided by the company to ensure they are in the correct vehicle. - Boarding: The customer boards the vehicle and can receive assistance with luggage if needed. 4. During Transportation - Comfort and Safety: The driver drives to the destination, ensuring comfort and safety during the journey. Additional services such as water or Wi-Fi may be available, depending on the service booked. - Customer Assistance: The driver can provide information about the route, sights or answer any questions the customer may have. 5. Arrival at Destination - Drop-off: The vehicle arrives at the destination. The driver assists with luggage if needed and ensures the customer is at the correct location. - Service Confirmation: The customer may be asked to confirm completion of the service and provide feedback on the experience. 6. Post-Service - Invoice and Receipt: If not already done, the customer can receive the final invoice and any necessary documentation. The company can send a receipt or payment confirmation. - Evaluation and Feedback: The customer is encouraged to evaluate the service and provide feedback to help improve future services. These steps may vary slightly depending on specific policies and practices, but generally follow this flow to ensure efficient and satisfactory service.