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• Avoid – Unreliable Service and Poor Customer Support

  Janine M,Jun 28, 2026

  - Review from Tripadvisor

  1.00

  We used the hop-on hop-off bus in Malta over two days and were extremely disappointed. Having used similar services in Madrid, Valencia and Rome, we expected a much better experience. The audio guides were unreliable throughout, with several headset sockets not working, meaning we had to keep moving seats to find one that did. On our second day, we waited over an hour in Valletta for a bus before giving up and booking a Bolt to the Catacombs instead. It cost just €14.80, was air-conditioned, and got us there much faster. At €24 per person per day, this service simply isn’t good value for money. To make matters worse, I submitted a formal complaint on 19 June and, despite allowing plenty of time, I still haven’t received any acknowledgement or response. The lack of after-sales customer service is just as disappointing as the tour itself. I wouldn’t recommend this service. Save yourself the time and frustration and use Bolt or public transport instead.

• Very positive

  paolabU9168BZ,Jun 19, 2026

  - Review from Tripadvisor

  5.00

  Available and clear. Epifanio organized the vacation for me. I had an overview of the island.

• Language short trip to Malta

  Explorer08902757095,Jun 19, 2026

  - Review from Tripadvisor

  5.00

  We were provided with tickets and information by Giancarlo. Everything went well, and the tour with the open bus is definitely amazing - highly recommended for student groups!

• A disappointing experience

  miriamsr2023,Jun 10, 2026

  - Review from Tripadvisor

  1.00

  Today, we took the red line from Vittoria. My husband and I. Then we changed to the blue line. At 4:30, at Sliema, the bus stopped and we were literally kicked out of the bus. The driver said that our trip of the day was over and he had to wait for turists coming from the ship. The driver told us to take public transport to Valeta (that’s where we intended to get off. Our ticket said we could use the service from 8:30 to 6:00 pm. We paid for it. We were suddenly left behind strainded far from where we wanted to get off. The bus driver was rude. Do you ever give your employees special training of governance? How to work with diversity ? The driver told us to take public transportation. We did. Super crowded and we are over 60. The first driver was also not friendly at all. Besides, on the top floor of the bus, the hand rail was falling. All the turists who were up on top floor had a hard time to come down. Dangerous. Do you have your buses maintained regularly? Doesn’t look like it. It was a very disappointing experience.

  

  

  

• Beautiful.

  danielasJ19RV,May 18, 2026

  - Review from Tripadvisor

  5.00

  Upon our arrival, we met Epifanio, a very kind and polite person who explained everything and gave us advice on the best places to dine and visit. I highly recommend it.

• Waste of money and poor information of times

  markhD5406OC,May 16, 2026

  - Review from Tripadvisor

  2.00

  Did the HopOn HopOff bus as wanted to go from the cruise port to Aquarium. We asked how long it would take to get there on the North route and was told 1 and half hours and 40 mins to return to ship. We paid 25 euros each and had a 5 minute walk to get the bus. The bus headed off and after 45 minutes it stopped for a 10 minute break at the craft village. At this point we asked the driver how much longer it would be to get to the aquarium and was told it would be 1 and half hours. We told him that we were told that was the time from port to Aquarium but he said it is 2 and a quarter hours there and 1 hour 15 minutes back to port from there. We got off the bus at the next stop of Mdina, wondered around and then waited for another bus to take us back to port, having been told they come every 20 minutes. 30 minutes passed and still no bus so got taxi costing 40 euros, to take us back to the port. So in all, we were miss informed of the time it takes to get around and then how often buses turn up and ended up costing us more, due to having to get taxi back to port. I DO NOT recommend this Hopon Hopoff bus tour.

• Comino trip

  538v ctorm,May 16, 2026

  - Review from Tripadvisor

  5.00

  Despite of weather conditions, the trip was really nice. Reza and the crew did a great job

• Terrible service, not recommended, be aware they are cheaters!!!

  andork852,May 14, 2026

  - Review from Tripadvisor

  1.00

  I bough a ticket on their Hop-On Hop-Off bus for me and my family. We got off on Blue Grotto station, and was planning to catch the last bus at 16.55pm back to our hotel in Sliema. We were waiting at the pivk up point from 16.45pm, but the bus didn't show up. As I was told by the operator on the phone, the bus was already gone. No compensation, no support was offered whatsoever. Not recommended at all!

• Disappointing compared to other countries hop on, hop off bus tours.

  Storyteller826212,May 13, 2026

  - Review from Tripadvisor

  2.00

  Whilst the harbour cruise was excellent, the hop on/off bus tour which we did the following day was disappointing. Unlike other countries bus tours, due to the distance of the route including going to hotels at one end of the island, you can only really visit one or two sites at most. There are two routes, but buses only run every hour for each one. There are only two stops in Valletta, and it was not clear that we were at the correct location. Unfortunately on the day of our trip the road was closed for a procession, which meant the bus did not arrive and there was no communication. After waiting for ages, I phoned Customer Services, but was unable to speak to anyone. Fortunately, a guide from another operator who was at our location told us where to go for the other pickup site in Valletta. I would add that I am not sure why we were given headphones as there was little information provided regarding the local landmarks.

• Awful Service

  953margarett,May 4, 2026

  - Review from Tripadvisor

  1.00

  Awful service , left the ship at 9 am , got off at Mosta , looked round waited about 50 mins for next bus , got off Medina , looked round , waited a while for bus , stayed on bus as we were afraid of getting stranded, back on ship 5pm

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