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Reviews

• 10/10!

  mercer hailey,Jun 19, 2026

  - Review from Tripadvisor

  5.00

  Absolutely worth it to get a lay of the land! You get to see the financial district, shopping areas, the bay, pier 39, go across the golden gate and back- and it’s SO windy up top! The audio option helps get more info, they provide headphones, and a pamphlet. Easy to book, worth the money, and it takes about 3ish hours but flies by! Also beware sun burn if riding up top

  

  

  

  

  

  

  

  

  

  

• Fun in San Francisco

  desireesN5694HI,Jun 15, 2026

  - Review from Tripadvisor

  5.00

  Had a great time. Saw lots of sites. Hop on hop off was and excellent way to see the city.

• City Sightseeing San Francisco Hop On – Hop Off Bus Service Is Not Dependable

  jeffreylJ5673QG,May 26, 2026

  - Review from Tripadvisor

  1.00

  City Sightseeing San Francisco Hop On – Hop Off Bus Service Is Not Dependable Our family of five learned the hard way how the City Sightseeing San Francisco Hop On – Hop Off bus service is not dependable. Our first disappointment came when two of the “route attractions” advertised on the handout maps and on the company website were cancelled without notification. Our group was informed how stop number thirteen provided access to the museums of Golden Gate Park. However, we were not informed how it was the only stop from which the museums could be accessed, or how stops number fourteen and fifteen were no longer available. It was not until the bus varied from the map and turned away from Golden Gate Park and announced the next stop was number sixteen at Haight Ashbury, did our group and a number of other customers realize the stops we were interested in were no longer available. It was a rather long walk back to the California Academy of Science which was our destination for the afternoon. This one failure to properly communicate the change in the bus route might have been forgivable. However, when later in the afternoon our group wanted to complete our Hop On – Hop Off bus tour, our driver decided to curtail the tour when our group of five were the only passengers left on the bus. He traveled on Columbus Avenue to skip stops numbers three, four, five, and six in order to proceed directly to stop number seven to drop us off. When I complained about not getting to see the other stops, I was informed how stops number five and six were only a five-minute walk along The Embarcadero and our group should walk it! This is not my idea of dependable customer service. When the route is changed, I expect clear communications regarding the nature of the changes and how those changes impact to my plans. I want to know in advance any stops which have been cancelled. I certainly do not want to be told I can walk to see route attractions I have already paid to see. I strongly recommend visitors to San Francisco travel on the Big Bus B Hop-On Hop-Off service since it follows its map and conscientiously stops at the advertised attractions.

• Good location

  Katy S,May 19, 2026

  - Review from Tripadvisor

  3.00

  The hotel location was excellent. Right next to the Warf and Pier. In case it’s applicable to you and your stay, parking was $30 a night, no Air Conditioning (just a small window) and they don’t supply wash cloths. Other than that it was affordable.

• Big Bus Tour

  861joser,Apr 18, 2026

  - Review from Tripadvisor

  4.00

  This city is BIG! Keep that in mind, you will not be able to do all of the stops in one day, impossible! We try to do a few stops and still could not see our short list of stops. There’s traffic and significant distance between attractions. We have done several hop-on, hop-off tours in other cities and this one was the most overwhelming because the attractions are so far apart! Crossing the Golden Gate Bridge on the top was the highlight.

  

  

• Great way to see the city.

  I7556AUcraigm,Mar 13, 2026

  - Review from Tripadvisor

  5.00

  Excellent. Great day. Busses ran very frequently.

• A little costly given our family could only fit in four stops in a day

  305kareny,Feb 4, 2026

  - Review from Tripadvisor

  4.00

  It was good for getting us to places that were a little more difficult to get to. It was great using this on our first full day in San Francisco to see the various districts for the first time. We were stuck in very slow-moving traffic around Fisherman’s Wharf and the Golden Gate Bridge. As it was getting late and dark during the winter months, we chose not to stop at the second half of the stops before our stop at Union Square. First tip: even though it was a sunny day with clear blue skies and sitting on top was fantastic for getting close to the beautiful building tops of San Francisco, it got quite cold after 3 p.m. in winter. Second tip: it is very windy on the Golden Gate Bridge – my son’s beanie was blown off but, fortunately, ended up in another passenger’s lap. The bus stops at a rest area for photos of the Golden Gate Bridge but does not wait; you have to catch the next bus after getting off for photos. There was quite a long wait to start at Union Square. The closest stop to Lombard Street was still quite a walk away, so we chose not to make a stop there and postponed seeing Lombard Street until the next day, using a cable car to get there instead. Due to the popularity of the seats upstairs, it was quite difficult to get a seat upstairs.

• It's not easy to get the tickets out

  MARIAFERNANDA D,Jan 29, 2026

  - Review from Viator

  1.00

  The experience is fine but we didn't appear to download the ticket, nor where to redeem it, a day earlier I asked for a map or something to know where it started and they didn't send it to me it was a bit chaotic they responded to me a long time later with an address, when I arrived they told me that they charged me super expensive and that they couldn't help me, to cancel it and buy it again, Until I told them you couldn't do that and after a while they helped me get my tickets out. But this is not the first time that I have been in general with VIATOR, it is chaos to get your tickets or tickets or reservations.

• Aussie Traveller

  brimble5,Jan 25, 2026

  - Review from Tripadvisor

  5.00

  Well worth the money to see around San Francisco. The experience of going across the Golden Gate Bridge was surreal with the blue sky & fog. It also gave us an opportunity to see some areas that we were advised not to walk around. It took us to many locations that we otherwise may have found difficult to get too. Staff were very nice.

• City tour

  Kathy B,Oct 30, 2025

  - Review from Tripadvisor

  4.00

  Enjoyed our time on the big Red Bus loads of insight about the city and we were very comfortable on our trip. We are very happy with the service.

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