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Reviews

• Happy trip.

  S6651DIpeterw,Jun 21, 2026

  - Review from Tripadvisor

  5.00

  As an older Swiss gentleman (80), I wanted to visit Pilatus one more time. I was positively surprised: All staff members were friendly and helpful. There were so many positive impressions that I cannot list everything due to space constraints. But I have one more: the Chrisikuchen at the valley station in Alpnachstad deserves top points. It was an unforgettable excursion with fair prices.

  

• Absolutely perfect and...

  Jon R,Jun 20, 2026

  - Review from Viator

  5.00

  Absolutely perfect and fantastic tour! Loved the transportation and Rolf was a great guide. His knowledge of the area was amazing.

• Outstanding! Angela, our guide was the best.

  hootar52405,Jun 20, 2026

  - Review from Tripadvisor

  5.00

  It was a beautiful day. Weather was perfect. The day’s agenda was a great mix. Scenic bus ride, cable car to the top, rail car to the bottom and boat trip at the end. A little bit of everything.

  

  

  

  

• It’s worth it!

  Melon C,Jun 19, 2026

  - Review from Viator

  5.00

  This excursion sounds expensive but it’s worth it. Besides a stop I. the idyllic town of Lucerne, Mt Pilatus is the main attraction. You ride up on 2 types of gondolas, come down on a cogwheel train and then take a boat cruise around the area. The scenery the entire day was spectacular, even the bus ride! I also had a fab tour guide, Adela. Tip: bring some warm clothing (and wear closed-toe shoes with socks) as it was cold at the top of Pilatus.

• Awesome experience

  976desf,Jun 17, 2026

  - Review from Tripadvisor

  5.00

  Bjorn was just the BEST TOUR GUIDE. As we are elderly Bjorn was attentive, caring, & did everything to make our experience memorable. What an awesome tour that we experienced . The content of the tour was exceptional.

• Best way to see the Alps

  Najat A,Jun 11, 2026

  - Review from Viator

  5.00

  This is a must do. Every part of this tour is amazing and beautiful. Any age can do this. Don’t miss it!

• People travelling with Family *Fair Warning*

  Devjyoti R,Jun 6, 2026

  - Review from Viator

  1.00

  We were 5 mins late and the bus went off leaving the entire family with small toddlers stranded. Zero assistance, and don't expect any help from Viator as well. What was expected to be a amazing day with so many memories turn out to be a disappointing day. Additionally, zero refund as well and in short family folks you are own your own.

• Mt. Pilatus - what a vuew

  Carol M,Jun 5, 2026

  - Review from Viator

  5.00

  This trip was wonderful as it allowed us to see beautiful Lucerne then enjoy the trip up to Mt. Pilatus. The cogwheel train trip was an experience you shouldn’t miss with beautiful views.

• Discriminatory Behavior

  PRAKASH R,Jun 4, 2026

  - Review from Viator

  1.00

  I would have rated this experience 5 stars based on the multiple tour guide services and overall logistics. I would appreciate tour guide Bernie who was extremely kind but unfortunately , my experience was significantly affected by interactions first with the driver, Ameen, who was totally unwelcoming and unapproachable. The experiences only compounded later by the behavior of a bartender on Cruise No. 66 arriving in Lucerne at approximately 5:30 PM. On cruise 66, there were two service staff members at the bar, and one gentleman’s behavior stood out in a very negative way. His tone and manner were intimidating and dismissive, and I felt that he treated people differently based on their appearance and skin color. The interaction left me feeling uncomfortable and unwelcome. This was especially disappointing because Switzerland is generally known for being welcoming and respectful to visitors. I strongly encourage the tour operator and partners involved to review this incident seriously and evaluate whether the person is the right person facing the customer and avoid legal issues from any future customers. Also the personal manager need to understand if any further staff training or action is needed to prevent similar experiences in the future. One again I repeat his behavior was totally unacceptable by any standards in the world. So, to conclude, I am extremely disappointed by this experience and believe concerns around discriminatory treatment should be addressed promptly and appropriately by the Management of this crisis company and Switz tours should ensure their branding is maintained and they are not indirectly involved for wrong reasons on public media. With plenty of regrets.

• Double check the check in...

  Hugo M,Jun 4, 2026

  - Review from Viator

  4.00

  Double check the check in time. The Viator APP showed 9; 30 and it was 9 am. We missed the bus and the tour operator booked us for the next day.

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