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• Not what i expected

  551anon,Jun 26, 2026

  - Review from Tripadvisor

  2.00

  Timings for different colour route don't tie up We ended up waiting for 40 mins twice . Buses parked up ut not moving Many of tje headphones ports don't work so had to move seats many times.

• Seriously Bad

  janicehelen,Jun 21, 2026

  - Review from Tripadvisor

  1.00

  The good reviews for this attraction appear to be for a walking tour. This review is for the hop on, hop off bus which proved to be the worst city tour I've ever been on. Some friends and I took our seats and waited to hear interesting facts about Lisbon as the bus pulled away. Twenty minutes later all we were told of Lisbon was where we could get the best souvenirs to take home and where we might like to stop and feel the vibe. We passed some interesting buildings and landmarks and learned very little of their history, barely and facts or background information, just endless drivel. It was a complete joke. The annoying thing was with minimal work it could be so much better. We waited a fair while for a bus to pick us up after our first stop. The next part of the tour would have been better had it not been for the annoying background music that made it impossible to hear what was being said. Don't waste your money folks.

• Driver Started Moving While I Was Still on the Stairs

  412sanazb,Jun 21, 2026

  - Review from Tripadvisor

  1.00

  I had a very disappointing experience on the Belém route sightseeing bus in Lisbon. I boarded the bus at Belém and was still walking up the stairs to the upper deck when the driver suddenly started driving before I had a chance to sit down or even reach the top. While I was on the stairs, the bus braked and I fell. As a result, I bruised my left knee and have been experiencing pain in my right shoulder. Passenger safety should be a priority, and drivers should make sure passengers are safely seated or at least have reached a secure position before moving the bus. This incident could have been much more serious.

• Poor value for money

  alanaH2148HO,Jun 20, 2026

  - Review from Tripadvisor

  1.00

  We had limited time in Lisbon as we were on a cruise. Having previously found these city tours a good way to see a capital in a short time, we booked tickets in advance. It was a waste of money. The pre-recorded commentary was extremely light on content, with music playing for long periods. The audio socket was not working on one bus. Stops were not clearly announced in advance.

• I wouldn't recommend it to my worst enemy

  X2696ISmarcos,Jun 20, 2026

  - Review from Tripadvisor

  1.00

  Yesterday I boarded the bus expecting a professional and comfortable sightseeing experience, but the conditions on board were unacceptable because the vehicle has no functioning air conditioning. The temperature inside the bus is very high and unbearable, making it a health hazard to remain on board. On multiple seats, the audio guide didn’t work at all. Due to these issues and the lack of basic comfort, it was impossible for me to use this service for the remaining 48 hours. I had to get off the bus immediately for my own well-being.

  

• Great easy way to see the city lots to see

  Janine k,Jun 16, 2026

  - Review from Viator

  5.00

  Give yourself plenty of time to see this beautiful city. Bring a hat and wear good walking shoes for your day out

• The Best Sightseeing Tour Around!

  Candace I,Jun 14, 2026

  - Review from Viator

  5.00

  Awesome, simply awesome meaningful and historical sites with a great tourguide! Thank you! I would do it again!

• Worst trip ever

  P8519IRalisons,Jun 13, 2026

  - Review from Tripadvisor

  2.00

  The worst hop on off bus we've ever done. It started off with an hours delay for our shuttle bus from dock side to first bus stop. Then a long wait for a bus to turn up. We went on one of the lines and it was horrendous. It took us to the worst possible places in Lisbon, ruined buildings, graffiti everywhere, rubbish all over the place. An hour and a quarter wasted on this line. The mini bus up to the castle was okay. But long waits to get the bus back. We did the cruise option and we nearly didn't as the boat was tiny and very rusty. The bus drivers were very unfriendly and very unhelpful.

  

• Too few buses or too long waiting times.

  domgap,Jun 8, 2026

  - Review from Tripadvisor

  1.00

  We spent half the day waiting for the next bus - sometimes over an hour.

• Schedules not respected

  vickylE1417JQ,Jun 6, 2026

  - Review from Tripadvisor

  1.00

  We purchased two tickets for 48 hours with City Sightseeing. We are extremely disappointed with the service, and customer service did not want to do anything. It is impossible to leave a comment directly on their site without sending it to them by email… The schedules in the app are not the actual schedules. This is not just a few minutes of difference, but rather hours. Sometimes the bus does not come at all. One morning, no bus stopped at the stop where we were waiting. Yet in the app, there was supposed to be one. Another time, a bus passed without stopping because it was full. No other bus came. The schedules are not respected at all. At the end of a day, arriving at stop 1 to change lines and return home, guess what? The last bus had left without waiting for our line to arrive. Here we are again on foot… For the price, it is better to travel by Bolt or Uber...

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