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Reviews

• Angel is awesome

  Angie R,Jun 26, 2026

  - Review from Viator

  5.00

  Angel (our tour guide) was awesome. His jokes always had me cracking up which made the experience even better. The tequila class was also great too!

• Great experience

  angeliquew946,Jun 25, 2026

  - Review from Tripadvisor

  5.00

  I had so much fun with my best friend

  

• “I had an incredible time at J Capital in Cancun. The service was top-notch—so organized and professional. We especially

  Jassi K,Jun 25, 2026

  - Review from Tripadvisor

  5.00

  “I had an incredible time at J Capital in Cancun. The service was top-notch—so organized and professional. We especially loved the ATV adventure, zip-lining, and the cenote swim. Plus, the pickup and drop-off rides were always on time, making the whole day seamless. I was really impressed by their honesty—my daughter left her phone in the car, and they returned it right away. I couldn’t be happier with their service!”

• Save Your Money!!!

  Maiya R,Jun 24, 2026

  - Review from Viator

  1.00

  We booked 9 solo ATVs and 3 shared ATVs for our group of 17. Unfortunately there was a mixup with the reservation and we ended up with only 12 spots. I figured they’d apologize for the mixup and call an extra van, no big deal. Instead I was assaulted by the driver and after he left I was told no refund would be given despite us never making it to the excursion. If I could give 0 stars I absolutely would.

• Beware of Undisclosed Fees and Constant Upselling

  Krishan P,Jun 24, 2026

  - Review from Viator

  1.00

  I was very disappointed with this tour and would not book it again. Upon arrival, my family and I were informed that we needed to pay an additional $60 that was not clearly disclosed during the booking process. No clear explanation was provided, and we felt we had no choice but to pay in order to participate. The actual time spent at the cenote was extremely short, approximately 15 minutes, which felt rushed and did not match our expectations. Much of the experience seemed focused on selling additional products and services rather than allowing guests to enjoy the attractions. Staff repeatedly encouraged guests to purchase water shoes, goggles, photos, and other extras. While the company now states these items are optional, the way they were presented made many guests feel they were necessary for participation. There were also multiple requests for tips throughout the experience, which made the atmosphere uncomfortable. I understand that tours may offer optional upgrades and additional purchases, but guests should be fully informed of all mandatory fees before booking and should not feel pressured into spending more money throughout the day. Overall, this experience did not provide the value or transparency I expected, and I cannot recommend it to other travelers.

• Underwhelming, costly Experience

  Jess M,Jun 24, 2026

  - Review from Viator

  1.00

  I would love to leave a 5-star review, but unfortunately, I can’t. From the moment we arrived, it felt like we were constantly being upsold, even after already spending over $200. We also fell for the VIP package, which cost an additional $130, and in hindsight, it simply wasn’t worth it. The “VIP” experience was essentially the same large group of people, just moved to a smaller cenote. The ATV tour was especially disappointing. Rather than exploring scenic trails or interesting terrain, you simply ride in circles along a dusty path behind other riders. There’s really nothing to tour. To make matters worse, the ATVs themselves were in poor condition. I would strongly recommend wearing pants instead of shorts, as the ATVs can get extremely hot and actually burn your legs. Unfortunately, there was no first-aid assistance available for the burns. We’ve done ATV tours elsewhere and have never experienced this issue. The zip lines were enjoyable, but not enough to justify the overall cost. Guests are not allowed to bring their phones on the ATVs or zip lines for “safety reasons,” leaving you with the option of either purchasing the professional photos or having no photos at all. The photo package costs another $79. The tequila tasting was probably the highlight of the experience and was genuinely enjoyable. Overall, I can’t recommend this excursion. Between the constant upselling, underwhelming activities, and additional costs, it simply wasn’t worth the money. Save your money and look elsewhere.

• It was fun! but not what we were expecting.

  449mikaelaf,Jun 23, 2026

  - Review from Tripadvisor

  4.00

  My husband and I had a great time on our excursion! We did the ATV, Zip line, Cenote Tour, and Tequila tasting. The cenote wasn't what we expected it to be- it seemed to be a bit worn down which we were sad about. We really wanted to experience clear blue waters under a cave and this cenote was not that. The tour guide was great!! Photographer was also amazing. However the other staff wasn't the most kind and we felt like we were just being herded around like cattle. lol I would not do this a second time. I would book a private tour of something more nice and personalized. Also- the ATV riding was just riding around in a circle and we were expecting a little more sight seeing and just over all nicer experience.

  

  

• Good

  Jocelyn F,Jun 23, 2026

  - Review from Tripadvisor

  3.00

  The visit ultimately was a lot of fun! The food was mid, and the leaving time at 5:30 is wrong the excursion actually ends at 6pm, so don’t plan anything after your visit because your ride back will be a little over an hour. Overall good experience with the activities!

  

• Do not recommend this tour!

  335kacig,Jun 23, 2026

  - Review from Tripadvisor

  2.00

  First off, the pickup guy was 20 min late, which gave me anxiety that we weren’t being picked up at all. There was no email or text that he was running late, and when I called in, the (very nice) lady on the phone told me our hotel wasn’t even on the pickup list. Thankfully she was wrong. From the very beginning they hammer you about tips. First the driver has signs up that tips are his main form of job security,then you check in and they immediately try VERY HARD to upsell you another package, even going so far as to tell you that you will be hungry and thirsty if you don’t spend another $55 per person for the upgrade. The cenote itself was beautiful, but you only get 10 minutes (with your group of 20) before they are rushing you out. They don’t allow you to bring your phone or any cameras, so that they can take up a lot of time taking pictures of you and then trying to sell you at the end. For my son and I that price was $79. The atv ride is a very very bumpy trail, it’s not through the jungle it’s just a track, you see no animals and the atvs themselves are in terrible shape. My seat repeatedly fell off, so did several other people’s, and 2 of them quit running altogether. The ziplines which are also supposedly through the jungle so that you can see animals are instead right beside entrance, and are very short. All in all, it’s like you’re in a small dome, we didn’t see one single animal, they but you to take your picture every 15 seconds, and they are very pushy about tips. I was whispering to my son once about sunscreen and they shushed me in the group and told me to be quiet and listen, to their spiel about tips! Ugh!! I would not go again, and so would not recommend this company.

• Cancun adventure

  ashleymM5732GW,Jun 22, 2026

  - Review from Tripadvisor

  2.00

  The place was very disorganized people didn’t understand what was going on .Had us doing tequila tasting before the other activity’s which I don’t think is ideally and maybe a safety hazard

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