1. Booking Confirmation After completing your reservation, you will receive a confirmation email with service details. Please provide your flight information, pickup location, and luggage details to ensure proper vehicle arrangement. We offer comfortable 6-seater and 9-seater vehicles suitable for families, small groups, and travelers with ski or large luggage. 2. Pre-Arrival Contact Your driver will contact you one day before your scheduled transfer to reconfirm pickup details, meeting point, and contact information. This ensures a smooth and stress-free experience. 3. Flight Monitoring For airport pickups, we monitor your flight status to adjust for early arrivals or delays. Your driver will be informed of real-time updates to ensure timely service. 4. Meet & Greet Upon arrival at New Chitose Airport (CTS), your driver will wait at the designated meeting point with your name sign. For hotel or resort pickups in Sapporo, Niseko, or Otaru, the driver will wait at the entrance or specified location. 5. Luggage Assistance The driver will assist with loading and unloading luggage. Your vehicles are spacious and suitable for winter equipment, ski bags, and large suitcases. 6. Comfortable Transfer Enjoy a private, air-conditioned transfer directly to your destination. This is a non-shared service, allowing you to relax in comfort and privacy. Travel times vary depending on destination: Sapporo: approx. 60–90 minutes Niseko: approx. 2–2.5 hours Otaru: approx. 60–80 minutes 7. Safe Drop-Off You will be dropped off directly at your hotel, resort, or specified address. The driver will ensure all luggage is safely unloaded before completing the service. 8. Return Transfers (If Booked) For departure transfers, the driver will arrive at your hotel or resort at the confirmed time and ensure timely arrival at the airport.