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• Great activity

  george o,Jun 25, 2026

  - Review from Viator

  5.00

  Great all day experience. Get the lunch. Was traveling with 3 teenagers and they had a blast. The town and extra stops are good too.

• Niagara by bike! For real.

  Marissa R,Jun 24, 2026

  - Review from Viator

  1.00

  The experience was terrible; we booked a tour that included a visit to the falls, lunch "with a view of the falls," additional visits including Living Water Wayside Chapel, and a strategic stop at the power plant. The tour started late, and from there we delayed looking for the rest of the tour passengers. The first thing they told us was that the tour would take 10 to 12 hours when the site says it is 9 hours. Then, when we finally arrived at our destination, close to noon (when the distance is 1:30), they took another 40 minutes to get the tickets for the boat ride, and after we did the ride, they did not take us to any other place because they left with another group that had made reservations for other attractions. When they took us to the famous lunch (2:30 PM), the hotel had already closed the lunch hour. After a while, they let us serve ourselves from what was left over from lunch, and they made us sit in an area that faced away from the view of the falls. And after all that... they did not take us to any other place. They left us waiting again for 2 hours at the meeting point to continue what we thought was the tour, only to find out that we were going back to Toronto. In conclusion, we spent 12 hours in a car, to do a 20-minute tour on a boat, eat what was left over from a lunch (without the right to sodas or soft drinks), and that was it. I do not recommend it at all; the operator was Zoom Tours, and the only redeeming quality was that the guide was a kind gentleman.

• Average, potential for better

  Carsha O,Jun 21, 2026

  - Review from Viator

  3.00

  This tour has the potential to be great. First, I want to recognize our tour guide, Anthony. He was fantastic—knowledgeable, friendly, and organized throughout the trip. Give him a raise! A few suggestions regarding the tour experience: 1. Lunch at the Sheraton – I was not very impressed with the lunch. The food was average, and there were limited options available. The seating arrangement was also uncomfortable, as guests were required to sit very closely with strangers. Additionally, some of the Sheraton staff came across as rude, which detracted from the experience. 2. Bus Restroom Issues – The restroom on the bus was not functioning properly, as the toilet would not flush. By the end of the tour, there was a noticeable urine odor throughout that area of the bus. 3. Delayed Pickup Time – My scheduled pickup time was 8:15 AM, but the bus did not arrive until around 9:00 AM. This delay caused the tour to run later than expected and impacted the overall schedule for the day. With a few improvements in these areas, I believe this tour could easily earn 4 out of 5 stars. At the moment, however, I would rate it as average.

• Opt for semi private or small group instead

  Elizabeth P,Jun 16, 2026

  - Review from Viator

  2.00

  Due to miscommunications and lack of clarity, I would not recommend a large group tour. 1) 8 hours before departure, we were told to meet at a different location than the one we requested 2) We opted for the included lunch. After we finished the boat tour, we only had 20 minutes to eat before the buffet closed down. About ten of us were eating as the restaurant was closing down around us. 3) 4 people were delayed because they opted for an add on excursion. That meant all of us were delayed 1.5 hours leaving Niagara Falls. Without explanation, our tour guide opted to cancel the Niagara on the Lake portion of the trip.

• Best of Niagara

  sandradG9822PG,May 8, 2026

  - Review from Tripadvisor

  5.00

  This tour with Johnny (guide) and Mike (bus driver) was a blast. It was on the top of my bucket list and this tour fullfilled my wish on the best way! The lunch with a view of Niagara Lake was perfect ending of a perfect tour. Thx SanDra

• Recommend for families

  Maria A,Apr 22, 2026

  - Review from Viator

  4.00

  Tour guide was excellent and transport vehicle was very comfortable. Just read the trip description carefully because the boat at the falls doesn’t operate year round (nothing the tour company can do about that, but important to set expectations with your kids!). I really liked how much time we had at each stop and the opportunity to zip line (for an extra fee). Having lunch at a buffet included was also a plus because it made lunch very quick!

  

  

  

  

  

  

• Work travel

  Michelle L,Feb 25, 2026

  - Review from Viator

  5.00

  Took some time while in Toronto for work to go on this tour. So worth it. Johnny was very pleasant and let me wear his coat to stay warm.

• All wonderful but not...

  Yanet L,Feb 22, 2026

  - Review from Viator

  5.00

  Everything wonderful but I didn't understand I was charged to go down to see the falls when that and it came in included I understand. Everything was fine otherwise

• Niagra Froze(Falls)

  Ralph P,Feb 18, 2026

  - Review from Viator

  5.00

  Niagra Falls was crazy impressive!! The town on the Canadian side was hilarious, was like visiting a county or state fair. Definitely geared towards families with lots of attractions, rides and plenty of restaurants.

• An Exquisite Niagara Falls Experience

  D2206NLibrahimy,Jan 18, 2026

  - Review from Tripadvisor

  5.00

  My Niagara Falls tour with Zoom Tours was nothing short of exceptional. The experience was beautifully organized, scenic, and deeply enriching. Johnny, our tour guide, was outstanding witty, engaging, and impressively well travelled. His diverse knowledge, multilingual flair, and effortless storytelling turned the journey into a fun and memorable experience from start to finish. A truly remarkable tour. Special thanks to Johnny and the Zoom Tours team for making it unforgettable. Highly recommended.

  
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