9/11 Memorial Museum Admission Ticket

Overview

2 hours

Mobile ticket

The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.

Additional Info

Wheelchair accessible

Infants and small children can ride in a pram or stroller

Service animals allowed

Public transportation options are available nearby

Transportation options are wheelchair accessible

All areas and surfaces are wheelchair accessible

Suitable for all physical fitness levels

Children ages 6 and under are free

All visitors will be screened by airport-style security

No re-entry is allowed after exiting the building

Photography is permitted for private, non-commercial use only

Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room

The use of cell phones for conversation is prohibited in exhibition spaces and theater

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

What To Expect

The National 9/11 Memorial & Museum

Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.

2 hours • Admission Included

What‘s Included

Timed Admission Ticket to the 9/11 Memorial Museum

Food and drinks

Meeting points

The National 9/11 Memorial & Museum

180 Greenwich St, World Trade Center New York City United States

End points

This activity ends back at the meeting point.

Options

Admission Ticket

Reviews

4.73

6,376 reviews

Total reviews and rating from Viator & Tripadvisor

5401

596

183

146

Very emotional especially...
Laure G,,Feb 8, 2026
- Review from Viator
5.00
Very emotional especially for those of us who remember that day and where we were and what was going on in our lives.
The day time stood still
Madeleine D,,Feb 5, 2026
- Review from Viator
3.00
A respectful memorial created with heart and concern to remember those lost. It could have more to it however even more footage of personal stories taken from the marvellous documentaries made.
A must visit
pompeyranger,,Feb 5, 2026
- Review from Tripadvisor
5.00
If visiting New York this is a must see. Although very sad and emotional it is very well put together telling you the story of that day when the towers got attacked along with video not available anywhere else. Some of the staff are also survivors of the day and heard one telling his story. Allow a minimum of 3 hours to visit
Gut Wrenching
U6237ZEsarahe,,Feb 5, 2026
- Review from Tripadvisor
5.00
Gut wrenching memories. It’s taken a long time for me to be able to go through and see the images and pieces of that day. Be forewarned, it’s a lot.
Sad museum
niconesquick,,Feb 4, 2026
- Review from Tripadvisor
3.00
Sad about the way it exists. Because of the events of that fateful day. But exciting to see the effort that was made from minute zero to save the innocent people who were there. There are structures of the old twin towers, parts of the fire engines and ambulances, images that traveled the world and a hopeful message to everyone who trusts that after the storm comes calm. It is located at ground zero, between Oculus and the fountains where the twin towers were.
Would recommend visiting
southies233,,Feb 3, 2026
- Review from Tripadvisor
5.00
We spent hours here - so much to see and read. Suggest you do a guided tour as you'll get a better history of the events. The only part we felt we would miss out is the art and drawing section. Well organised and well taken care of, a lot of respect and understanding has gone into establishing this museum.
A must see!
skd22,,Feb 2, 2026
- Review from Tripadvisor
5.00
This is a must see. It is an emotional museum and done very well. I did opt for the headphone tour and it is well worth the extra fee. The layout is such that you will need to make sure you don't miss things. I saw many large group guided tours, people using the audio tour and people just walking through. My observation is that the people just walking through miss a lot.
9/11 review
Leanne B,,Feb 1, 2026
- Review from Viator
5.00
Really hits home when you visit this museum. My heart aches for all those effected. NYC are stronger people than they realise
It’s a lot to take in...
Erin M,,Feb 1, 2026
- Review from Viator
5.00
It’s a lot to take in given I was born 8 months and 8 days later it was just sad about what happened and the items in the museum just was wow. Will come back again one day.
Awesome & heart felt!!! ...
Antonio M,,Jan 31, 2026
- Review from Viator
5.00
Awesome & heart felt!!! well done on the design & We Will Never Forget are history & our fallen. GBA