9/11 Memorial Museum Admission Ticket
Overview
2 hours
Mobile ticket
The 9/11 Memorial Museum in Lower Manhattan preserves the history of the attacks on the World Trade Center, and documents the significance of those events through building remnants, personal artifacts, first-person accounts and multimedia displays. With this admission ticket, take a self-guided tour of the museum's memorial exhibition and 3-part historical exhibition, which commemorates the 2,983 people who were killed, honors those who risked their lives to save others, and reflects on the courage and compassion shown in the aftermath.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Children ages 6 and under are free
All visitors will be screened by airport-style security
No re-entry is allowed after exiting the building
Photography is permitted for private, non-commercial use only
Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
The use of cell phones for conversation is prohibited in exhibition spaces and theater
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
What‘s Included
Timed Admission Ticket to the 9/11 Memorial Museum
Food and drinks
Meeting points
The National 9/11 Memorial & Museum
180 Greenwich St, World Trade Center New York City United States
End points
This activity ends back at the meeting point.
Options
Admission Ticket
Reviews
6,447 reviews
Total reviews and rating from Viator & Tripadvisor
A must do.
Hei2005,Apr 14, 2026
- Review from Tripadvisor
5.00We hadn't booked tickets as we weren't sure when we would get there however, this wasn't a problem as you can just turn up and buy tickets there and then which was nice and quick. We werent sure how long this would take but we ended up doing the tour on our own (not with a guide or the audio tour) and we took over 4 hours. It is well worth a visit and such an incredible experience and place to be. Plenty of people around taking it all in but it didnt feel busy. There are areas around the museum of no photography and it was nice to see people abiding by this. A great experience and way to honour thr history of what happened.
Very emotional insight
Roberta S,Apr 12, 2026
- Review from Viator
5.00It was very informational and sad. I will tell everyone to come and see the memorial and be prepared to cry.
Your guide was great- too crowded overall
pianoplayerheather,Apr 12, 2026
- Review from Tripadvisor
3.00We visited the 9/11 Museum on a family trip. We did a tour with a tour guide and she was wonderful. She traveled through the museum at a great pace and offered lots of information on the items on display. Learned a lot on that tour about that day. After the tour was over we visited the room where things are set up in three areas- I can’t remember the name- and there were way too many people in there. When people are practically standing on top of one another it’s very difficult to actually read about the things in the museum. I recall during COVID we allowed small groups and it seems we’ve done the complete opposite direction now and there are no limits to the number of tickets sold in any given day. There needs to be some balance. Also tainting our visit was the rude security guard who yelled at/scolded my boyfriend for sitting on the floor out of the way of others. Benches were full and he was waiting for the rest of us to use the restroom. Perhaps if you can’t sit on the floor you should add more benches - since you clearly have no limit on the number of tickets that are sold in a day to restrict visitors - and probably put up a sign or add it to your list of rules so people know this isn’t allowed. My boyfriend is a first responder and had been looking forward to this museum for years and it ruined his whole visit that day.
Must visit
latvianlegend1983,Apr 11, 2026
- Review from Tripadvisor
5.00Simply put a must visit if you are lucky enough to be in this magnificent city. Honours the victims and the heroes from that terrible day perfectly
A flood of emotion
marcytn,Apr 10, 2026
- Review from Tripadvisor
5.00I liked the way the museum was laid out—both physically and visually. This event was for me what Pearl Harbor was for my parents.
Emotional and memorable tour - disrespectful tourists
866levis,Apr 9, 2026
- Review from Tripadvisor
5.00We did a guided tour and learned a lot more than we would have just going by ourselves. Our guide spoke really well and really evoked emotion while walking around. The tour lasts about 90 min starting at the waterfalls and then ending inside. Afterwards you can walk through the museum on your own. The rest of it took us another 90 min and we didnt stop to read everything. FYI - Anything beyond the glass revolving doors CANNOT be photographed -- many people ignored this --. They really need to monitor it better. Its really aggravating to see people taking pictures of personal items or sensitive material after being asked not to. Too many people have no respect. That said, if you have the chance to go, do it, and take the tour.
Emotional and greatly...
Shauna L,Apr 9, 2026
- Review from Viator
5.00Emotional and greatly done. Not much direction on how to get out though. Loved the replica of what was there that day!
It was very touching and...
TINA P,Apr 9, 2026
- Review from Viator
5.00It was very touching and informative Well worth taking your time to explore Leave plenty of time to work your way around the museum
A beautiful tribute
X8395FXmr,Apr 8, 2026
- Review from Tripadvisor
5.00I’m a retired Army Nat’l Guard Veteran. I live near Shanksville, Pa where Flight 93 went down. I went to ground zero a few months after 9/11 and deployed January 2002. Then again in 2005. I lost a lot of friends in combat. I’m a Police Officer, and more importantly, a Patriot. It took me 25 years to revisit these sights, and both of them brought me to tears all over again. This time, where there was once charred Earth, piles of twisted metal and crumbled concrete, and make shift memorials, now sits the most beautiful tribute to our fallen fellow Americans. I went through an array of emotions. Flipping from anger to grief to pride at the flip of a switch. Whatever your beliefs about the events leading up to that day, and the day of - putting blame aside; there were heroes and true humanity that came forth. Spirit, love, and patriotism prevailed. The staff were wonderful. I suggested tissues be a little more available or sporadically placed. It was easier for me to find a bathroom than the elusive tissue boxes ! My 13 year old daughter (who probably knows more about the event than most her age) found it to be beautiful and sad. The mangled firetruck and missing people posters were especially impactful. Though she wasn’t even born yet, I’ve raised her to “Never Forget”, which is what my grandfather did for me with Pearl Harbor, WWII, and the Holocaust. My father - Vietnam and Korea. My mother -the life and death of Jesus Christ and the teachings of the Bible.
911 Afternoon
Nancy B,Apr 7, 2026
- Review from Viator
5.00The 911 is avery emotional but important museum to see. It’s laid out beautifully and everything feels so real. Thank you for giving me and my family such a wonderful experience.
From US$36.00
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Operated by National September 11 Memorial & Museum