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• Loads of rides closed

  B6502AQdavew,8 thg 7, 2026

  - Đánh giá từ Tripadvisor

  2.00

  Terrible. Peak season and yet loads of rides were closed due to lack of staff. They seemed to roll the staff around the rides as the day went on. Not what you expect from a premium theme park.

• A Rollercoaster of Disappointment

  michaelmikem2026,7 thg 7, 2026

  - Đánh giá từ Tripadvisor

  3.00

  I came away really disappointed with my visit to Alton Towers. We spent ages queuing, only for rides to close just as we were about to get on, which happened more than once. It felt like a huge waste of the day. The food and drink prices were also ridiculous, charging premium prices for pretty average quality. It quickly becomes an expensive day out before you've even been on many rides. Ironically, the best part of the whole experience was the scenic drive there and back through the countryside. Sadly, that says everything about the day. For the price of admission, I expected a lot better.

• Do not waste your money

  Hoppingham,7 thg 7, 2026

  - Đánh giá từ Tripadvisor

  1.00

  My 13-year-old daughter visited Alton Towers on 6th July 2026 with a group of friends as it was a school inset day. Unfortunately, their experience was extremely disappointing. She had purchased a refillable drinks cup, but many of the drinks were flat, there was often no ice available, and some refill stations were completely out of order. This meant she had to walk long distances just to find somewhere to refill her drink, wasting valuable time that should have been spent enjoying the rides. The most upsetting part of the day happened after queuing for Oblivion. My daughter has ridden this attraction before, but after waiting in line she and her friend were stopped by a man who she says did not appear to work there. He told them they were "too young" to ride and physically put his arm across the entrance to stop them from getting on. They were left feeling embarrassed, intimidated and bullied. Before anyone asks why it wasn't reported, my daughter and her friend couldn't see anyone nearby to report it to. They also had no idea where Guest Services was, and even if they had, they weren't going to spend more of their day trying to report something that should never have happened in the first place. They had gone to Alton Towers to enjoy the rides, not to spend their limited time walking around looking for someone to report an incident to. I also think there should be a much more visible security presence around the park to prevent situations like this from happening. It genuinely upsets me that someone can intimidate and upset two young girls and spoil what should have been a fun day out. No child should have their experience ruined by the actions of someone like this. After our experience last year, I said we would never return because the park had declined so much. However, my daughter's friends wanted to go together on their inset day, so I agreed and paid for her ticket. Sadly, this visit has confirmed my original decision. This will be the last time anyone in our family sets foot in Alton Towers. It's incredibly disappointing to see what was once a fantastic day out become such a poor experience.

• Great Day

  Lilly36012,6 thg 7, 2026

  - Đánh giá từ Tripadvisor

  4.00

  We had a fabulous day at Alton Towers. 2 adults and 2 14 year olds. The admission fee is reasonable for the amount of rides, particularly big rides. I don’t go on the rides, but don’t mind people watching. Everyone loved the thrill of Oblivion, Smiler, Nemisis, Galactica and the Toxicator. They were surprised at how wet they got on river rapids but was a warm day so they dried off quickly. Staff were doing their jobs, nothing special though. The food options are ok, but a £10 hotdog is a lot. We planned our budget to accommodate this though knowing it’s a theme park. The photo pass is good. It cost £30, easy to use and can print off 11 of the photos of them on different rides. I think otherwise the photos are about £15 printed off on the day each! We spent the whole day here, so easy to do. Plenty to keep everyone occupied. 10 hour round travel trip from Scotland but in my opinion worth it.

• Disappointing Stay Let Down by Poor Room Standards and Inconsistent Service

  C9291MQjakeh,6 thg 7, 2026

  - Đánh giá từ Tripadvisor

  2.00

  We stayed at the Alton Towers Hotel from Friday to Sunday. Unfortunately, our stay was disappointing from the moment we arrived. When we entered our room, we were immediately met with a damp smell. The room felt very dated and in need of refurbishment. The windows were covered in bird droppings, with a dead bird lying outside the window. The bathroom shower had visible mould and rust, and there was even a sticker left on the bed sheets, which raised concerns about the cleanliness. The service was very inconsistent. Some members of staff were excellent, particularly the older gentleman on reception, who was friendly and helpful. However, others were dismissive and unwilling to help. A good example was the confusion surrounding breakfast bookings. Both we and several other guests experienced issues with the booking system, as the app couldn’t find our booking reference and gave no clear instructions on how to reserve breakfast. When we asked for assistance, the receptionist suggested it was our fault for not receiving the email or because the app wasn’t working, rather than trying to resolve the issue. Thankfully, a different receptionist on Saturday was much more helpful, showed genuine willingness to assist, and booked our breakfast without any problems. Another disappointment was that several members of staff seemed to have very little knowledge about the entertainment programme, which is surprising for a hotel aimed at families with children. The highlight of the weekend was the buffet at the Splash Landings Hotel, which was genuinely outstanding and easily the best part of our stay. However charging £25 for 2 tiny pizzas when it’s 30£ per person for an all you can eat buffet is daylight robbery. Overall, the hotel did not meet our expectations. Between the poor condition of the room, inconsistent customer service, and lack of organisation, it wasn’t the experience we had hoped for. Unfortunately, we won’t be returning to the Alton Towers Hotel anytime soon.

  

  

• More positive than negative

  K3296IElindsays,5 thg 7, 2026

  - Đánh giá từ Tripadvisor

  4.00

  While we had a lovely time, in the park and the hotels, and the golf. They only thing I would say was not suitable was the room, I booked for our family with a 15 year old boy and 13 year old girl and was given an explorer room with tiny bunk beds, not suitable at all, the room was very dated and had a dusty old smell to it, room 108 is not the nicest of rooms. The only way I could make it work was to put a mattress from the bunk bed on the floor, thankfully we only stayed one night.

• Great family day out.

  Sunshine20079963436,5 thg 7, 2026

  - Đánh giá từ Tripadvisor

  5.00

  Great rollercoasters and excellent theming for each area. Queuing times not too bad. Great day out!

• Great Place, expensive food. Footpaths need mending

  451marcusf,4 thg 7, 2026

  - Đánh giá từ Tripadvisor

  3.00

  Well it’s not America is it. Paths need making good, weeding would make the place look better. But the rides are good, but realistically you will only get 4-5 rides in a day due to excessive lines and the line jump tickets. What really gripped me was the fish and chips, the fish wasn’t even in batter, it was a tiny bit of tale the length on my finger (I’ve small hands) so about 2.5 inches. £15!! Daylight robbery. Take a packed meal. Some fantastic rides, best off after 3pm when school busses leave as ride times drop, So the place could do with some basics to make the place look cared for, you simply don’t get this in the USA. Once MGM opens, they will have a competitor, so invest now me thinks. Overall I like the place, Merlin Gold Pass holder for 2 years but won’t be renewing as it’s still a really expensive day out if you want honest and drink there and I got 20% discount and still classed it as expensive. Wicker man is just amazing…

  

  

  

• Can't recommend enough!

  pinayinb,4 thg 7, 2026

  - Đánh giá từ Tripadvisor

  5.00

  First time in Alton Tower with my family and I booked 2 nights in Holiday inn hotel with breakfast buffet included and 1 day in alton tower for less than £400🥰. Had a great time inside the park and in our accommodation. Glad all the big rides are open as well. The queue for the big rides wasn't bad at all as I think we went in perfect day, friday first week of July. Would defo go back and next time I will book two day in park and would try the water park!! Highly recommended ! Love the new toddler area as well!!! best theme park in UK!!

  

• 5 Out Of 5

  jamesbH8067WY,4 thg 7, 2026

  - Đánh giá từ Tripadvisor

  5.00

  I only hated Wickerman. That was it. This place is the best themepark ever and The smiler is the best rollercoaster ever. I would go again and again and again.

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