What‘s Included

What To Expect

Reviews

• An awful experience

  paulrO8296QY,

  Oct 28, 2025

  - Review from Tripadvisor

  1.00

  I've been consecutive days in this shop and each time was extremely poor. They have a lady ( Dela) on checkout who is so slow and unaware of her surroundings yesterday the queue was out of the door before she asked for assistance and there were still a " slow" attitude, today there were two operatives on the checkout thank goodness obviously I went to the other colleague but she still intervened saying i had put too many numbers on my lottery ticket ( I had not). The shop floor supervisor tried to help the assistant stating he had not been trained on the lottery machine. When I first arrived to play the lottery there were no slips, I therefore asked a shop floor staff for some she said I noticed that earlier but didn't do it. In conclusion get some respectful eager staff in who understand the retail industry from management to shop floor workers

• Would recommend - but hope you get a good staff member!!!

  Joey77NZ,

  Aug 20, 2024

  - Review from Tripadvisor

  4.00

  Incoming was amazing, a great lady who guided us through, pleasant to chat to and even retrieved my phone that I'd left on the plane. Outbound was quite different, guy escorting us only came through initial security then pointed us in the direction of the lounge which was actually around 600m away - not great service.. Just depends who you get i guess..

• Service not provided

  LoveTravel722984,

  Jun 3, 2023

  - Review from Tripadvisor

  1.00

  The service did not provide what they said. We were not picked up by the organization and helped through the airport to the taxi. They refused to refund or provide service.

• Nice holiday in Israel and Tel Aviv

  goffredot82,

  Jan 5, 2023

  - Review from Tripadvisor

  5.00

  I just came back from 21 days in Israel ; I have to point out that my partner is from Israel and this made everything easier, even though we travelled like tourists. I'd like to begin with accommodation: due to the cost of living very high, including rent, it is a common practice for locals to rent out their accommodation while they go on holiday for example. Even for short periods like a week. They call it subletting. During my stay In Tel Aviv is what I've done. I've stayed in Jaffa one week, then we went to the Sea of Galilee and stayed near by, again subletting. It was nice and worth the visit; I was surprised how green the whole area is, hills and hills covered with trees and plants. What surprised me was the type of vegetation, like pine trees, cypresses, evergreens and much more. All stuff that doesn't belong in the middle East, more like North European forest. It was explained to me that it was desert there so everything is imported, strange nevertheless. While there We visited the 'monkey forest' as well. This time the accommodation was a self contained "hut" built on top of detached house, very nice. Next was Jerusalem, high on my list of things to visit. It was just before Xmas and the Cristian part was fully decorated accordingly. Santas and decorated trees were everywhere. The Ethiopian Church was impressive, I don't know if I was lucky but the prists were singing and it was amazing. We then moved to the Arab side and the Ortodox part. My visit in Jerusalem started with this modern building where all the fallen ones who fought for the Country are remembered. There is a huge free parking just outside and there is where we parked the car. The only down side I that there were to many people around, I love taking pictures and it wasn't easy taking good shots without tourist included. We left around 17:00 and there was a sea of tourists just arriving. Next time I will definitely go nice and early in the morning just for making good camera shots. The next day we went to visit a kibutz, it was early afternoon during sabbath and they were all sleep, I was told. So nobody around, still we visited the palm plantation and the cow farm they had. Back to Tel Aviv, this time subletting in Raanana; another apartment where the occupants were on holiday for a week. You can tell subletting is common because usually there are stickers inside the house helping you find things. What they do for instance, is leaving you a part of the wardrobe free and what they don't want you to use is often closed or marked. I have to say that they're very trustworthy, we never met the owners;we were told where the key was hidden and payment, in both occasion, we left it cash in an envelope as instructed. That's it. There are loads of ads in Facebook where they advertise, from a couple of nights to a year. Some will cut the price if they ask you to water the plants or even free if there is a pet to take care. In Tel Aviv we went sailing as well, me and my partner are sailors (this is how we met) and she belong to a sailing club (very common there) and she was able to get us cheaply, a nice 37 feet boat for one afternoon. I just want to remind everyone that Tel Aviv it's very expensive, and so Israel. Compared to Italy, EVERYTHING is 4 times the price. From cigarettes to food in supermarkets and restaurants. The only place where things were a bit more affordable, is the Carmel souq. Stall after stall of magnificent food, spices, vegetables, sweets, and even a pork only butcher shop. I did most of my shopping there, for both quality and prices. Avoid going on Fridays as it's full of people. One of the warmest day we spent at the beach it was like been, I don't know Aruba or Ft Lauderdale, with all these new beachfront skyrises and condo, right by the beach. We moved mainly with public transports, using Moovit, which by the way, it's an Israeli app. We went to dine out a few times, nice restaurants, but again: pricey. I stayed 21 days and even subletting and watching the spending, it was a costly holiday. One last thing: almost every body smokes weed there, and you can easily order it with telegram. It is delivered to you and you pay when arrives. If you Google: how to purchase weed in Tel Aviv, it will even mention which telegram address to use. Amazing!! 10 gr of good weed will set you up about 800 shekels or roughly 20 euros per gram. Overall it was a very nice experience, petty crime almost non existan, I was never arrassed and women, freely walk alone in the evening with no problems and it was confirmed by my partner who lives there.

  

  

  

  

  

  

  

  

  

• Lauffer VIP

  mordechai2022,

  Nov 8, 2022

  - Review from Tripadvisor

  2.00

  The agent met us on time, however there was no wheelchair or buggy, as requested from Viator, to take us on the long route to passport control if no vehicle was being provided to transport us. The advertisement for the service said that there would be a car provided from the sleeve of the plane to passport control. We were not very happy with this service as it was not value for money.

• VIP Airport Service with Licensed Guide

  BrannanOhio,

  Oct 1, 2022

  - Review from Tripadvisor

  5.00

  My wife and I just completed a 7 day private guide tour of Israel. Definitely the way to go. Picked up at Ben Gurion Airport after breezing through the airport with VIP Service. The VIP service representative met us at the gangway and shepherded us through security, customs, baggage claim to an awaiting driver who loaded our luggage. I visited Israel in '95 and '96 and it was much different--hours getting thru both coming and going. Not sure how much the VIP service costs since it was included in our tour price, but I highly recommend it. Our licensed private guide, Zvika Bar-Or picked us up at our hotel each day and spent the entire day with us. He is like a national treasure. Zvika has a degree in history, a native Israeli, spent years in the Army, and speaks fluent Hebrew and Arabic which is a huge plus. But the most remarkable aspect of our time with Zvika was his knowledge and love of history. A great sense of humor, personable, and caring. He told us at the beginning that we would see a lot of amazing things and places, but what he wanted us to take from our trip was not just the historical facts and descriptions but to really experience and feel the wonder of this remarkable place. It was a truly moving experience we will never forget and hope others get a chance to experience it. Highly recommend a trip to Israel and highest recommendation for our guide, Zvika Bar-Or. Be happy to answer any questions.

• Exceptional VIP service

  HENRY J,

  Sep 15, 2022

  - Review from Viator

  5.00

  Truly outstanding service I was informed at 10 am that my flight was departing at midday 12.00pm and inquired why I was not at the airport . I arrived at the airport an hour before my flight and was rushed and escorted to the plane just in time time before takeoff …. Thanks to the exceptionally, Experienced Dedicated and Helpful service Truly appreciated the Viatour VIP service at Ben Gurion airport Tel Aviv Israel

• Great efficient service

  sidney m,

  Aug 29, 2022

  - Review from Viator

  5.00

  Your agents were very friendly, efficient, knowledgeable and went out of their way to get us through the whole process.

• Outstanding - a must!

  224hilarys,

  Aug 2, 2022

  - Review from Tripadvisor

  5.00

  VIP airport assistance - Aerohandling is a MUST!!!!! Best money spent in Israel. Our family was delighted with this service.

• Shocking experience

  Joel B,

  Jul 26, 2022

  - Review from Viator

  1.00

  Shocking experience. Booked the VIP service could not get hold of anyone to confirm. Tried calling the number provided. They had no recollection of our booking. No one contacted us until 2 hours before our flight. By that time we had checked in on our own. Was an absolute waste of money!! Would not recommend to anyone

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