What‘s Included

Reviews

• Incredible!

  Ruby D,

  Nov 19, 2024

  5.0

  We recently did this package and we loved it! We were picked up directly from our hotel early in the morning and taken to the flight, our driver was lovely and super helpful, pointing out recommendations throughout the drive. We were given lockers at the airport to hold our things. The plane ride was incredible! The views were breathtaking, our pilot was lovely and very skilled. I would recommend taking a travel sickness tablet before flying if you usually get motion sickness! We were then driven from the airport to the marina where we were given stinger suits and told which boat we would be on. Our team from Ocean rafting was Hayley and Tay…both were amazing at making the day super memorable! We had a fairly long drive on the boat to the first location but tay made it fun by showing us some tricks with the boat! We did the walk up to hill inlet lookout first and that was incredible as well, super easy 15 min walk but not accessible (lots of stairs) then we had our included lunch which was delicious and we had a swim in the Whitsundays beach. The highlight was the snorkelling, we were provided with our stinger suits, snorkels and flippers and given two locations to snorkel. First location was full of beautiful turtles! And second was PACKED with beautiful fish that swam right around you. 10/10 experience, would highly recommend! Thankyou Hayley and Tay for putting so much effort in to making the day great.

• Missing flight!

  Zeehae B,

  Nov 17, 2024

  1.0

  I missed the flight, since they didn't send the email including exact pickup time until 11:30 pm, the time which i should have been sleeping to wake up the next morning. Since my phone number was not the aussie one, they couldn't contact on phone - was their excuse, but all the other company sent the email ahead of the tour at the right time. The Viator didn't take any responsibility, neither did the local tourist company. After missing about 400$, they didn't refund nor change the schedule. I'm very upset about the company but the rafting cruise was very nice and so was the captain.

• 10/10 perfect whitsundays day and experience!!!!

  Apoorva G,

  Nov 16, 2024

  5.0

  Where do we even begin! This was the perfect experience combining all the best bits together into one day. We took the southern lights option and everything ran super smoothly. The day was heaps of fun, and every single person was delightful. The scenic flight was incredible, and the ocean raft crew was so much fun. Kevin, Eve, Hayden made our day so easy and full of chats and laughs. Check-ins, shuttles, timings, everything was beautifully done!

• The tour itself was...

  Jihyun A,

  Nov 6, 2024

  1.0

  The tour itself was alright, but the customer service was terrible. I provided my accommodation address, and I was advised to be picked up 2.6 km away from my accommodation at 6:10 a.m. — in the opposite direction of the airport for the scenic flight. To ensure this was correct, I reached out to Viator for confirmation. They didn’t reply to my email, so I contacted them via chat, where they confirmed that the pickup location was correct and unchanged. Since taxi service in Airlie Beach is quite unreliable, and we didn’t want to risk missing the pickup, we got up at 4:30 a.m. and took a taxi around 5:30 a.m. to the specified location. We even considered walking the 2.6 km if necessary. However, once the pickup started, I noticed the driver stopped at the lagoon, only a 7-minute walk from my accommodation. Later in the afternoon, I learned that they actually stop directly at my accommodation. I don’t understand why I was given the wrong pickup location. This caused absolutely unnecessary stress. Overall, it was a frustrating start to the tour. I later requested a refund for the taxi fare as a gesture of apology, but it was denied. I spent over $2k with them, so $17 is minimal, yet they refused to take responsibility for their mistake. I also shared my concerns with Ocean Rafting, but their response was the same. I am deeply disappointed with their service and hope others don’t have to experience what I did.

• So much fun!!!

  Kari B,

  Oct 28, 2024

  5.0

  Had an incredible day, starting with the flight over the reef, which was an amazing experience - a must-do. The rest of the day on (and off) the boat with Chris and Simon was a blast. Stunning views, both above and below the water, and 10/10 boat trip back to the marina. Highly recommend!