Ground Zero 911 Memorial+ Optional One World Observatory
Overview
Available languages
1 hour 30 minutes
Mobile ticket
Discover the story of 9/11 with a local guide as you visit Ground Zero and pay tribute at the 9/11 Memorial Pools honoring the victims and first responders. Visit St. Paul's Chapel, which survived the attacks and became a place of hope for families searching for loved ones, and stop by the nearby fire station memorial dedicated to the bravery of first responders. Learn how the events of that day unfolded, how the memorial was created on the Twin Towers’ footprint, and see the resilient “Survivor Tree.”
This leisurely walking tour also explores historic Downtown Manhattan, including Battery Park, Wall Street, Federal Hall, the New York Stock Exchange, and the Financial District, where George Washington was inaugurated as president.
Upgrade your ticket for anytime entry to One World Observatory, offering panoramic views of Manhattan and New York Harbor, valid for 7 days after your tour.
Additional Info
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Infants are required to sit on an adult’s lap
Suitable for all physical fitness levels
The time/date you chose is the time/date of the Walking Tour.
The Walking Tour operates in all weather conditions, so please dress accordingly
The Walking Tour covers about 0.6 miles (1 km)
If the option including Anytime Entry to One World Observatory is chosen, most people spend 60-90 minutes at the Observatory. Your entry voucher is barcoded. Present it at the Observatory ticket office for a ticket for the next available entry time or anytime after that – up to 7 days from your scheduled date.
One World Observatory is normally open daily 9am-9pm – but check opening hours for the day you plan to visit. Last entry is 1 hour before closing time
Guests under 17 must be accompanied by an adult
What To Expect
World Trade Center's Liberty Park
Visit the ground zero and 911 Memorial Pools
One World Trade Center
Entrance to One World Trade if this option is choosen
Options
911 Tour & 1 World Observation
This option is the full walking tour of the 9/11 Memorial Pools, points of interest from 9/11 and Ground Zero and also includes the entry ticket to the One World Observatory.
9/11 Memorial & Ground Zero
This option is the full walking tour of the 9/11 Memorial Pools, Points of interest from 9/11 and Ground Zero. It does NOT include the entry ticket to the One World Observatory.
What‘s Included
World Trade Center
Local tour guide
90-minute Walking Tour
Anytime Entry to One World Observatory (if option chosen)
9/11 Memorial Pools
Ground Zero
Survivor Tree
Ticket for the 9/11 Museum
Gratuities
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
Reviews
33 reviews
Total reviews and rating from Viator & Tripadvisor
Do not purchase!
Kiara D,Jun 9, 2026
- Review from Viator
1.00The lady we had was very nice, but unfortunately that was the only positive part of this experience. I paid for tickets that were never provided to me, and when I contacted customer service, they refused to issue a refund or take responsibility for the mistake. This ended up wasting an entire day of our trip, and to make matters worse, I had to purchase tickets a second time just to enter the memorial. Paying twice for the same attraction is completely unacceptable. Save yourself the frustration, time, and money and book elsewhere.
911 walk and tour
Steve C,May 25, 2026
- Review from Tripadvisor
4.00Weather was not good which made the walk less enjoyable.
The experience did not...
Lenka L,Nov 3, 2025
- Review from Viator
1.00The experience did not happen at all and no one told us. And no one ever reached out to explain. We will never use Viator again.
Private Guide One World Trade
FarAway13808644854,Oct 11, 2025
- Review from Tripadvisor
5.00Vivian our tour guide was EXCELLENT! Very knowledgeable and personable. We loved having her as our guide. She knew detailed information that was very interesting. Thank you Vivian!
Terrible
Jill E,Oct 6, 2025
- Review from Viator
1.00It was the worst tour we've ever booked through Viator. We waited 45 minutes and our guide never showed up. It was so disappointing. we missed the 911 memorial experience. I will be requesting a refund
A Place of Reflection and Respect
jamie92122,Oct 5, 2025
- Review from Tripadvisor
5.00Visiting the 9/11 Memorial is one of those experiences that stays with you. It’s peaceful, powerful and deeply moving all at once. The design of the fountains those endless streams of water flowing into the footprints of the towers captures something words can’t really describe. It’s both heartbreaking and beautiful. Walking through the museum, you can feel how much care and respect went into preserving the stories of that day. It’s emotional, yes, but it’s also grounding a reminder of the strength and compassion that came out of such tragedy. The space itself is spotless and well-maintained, and the staff are kind and thoughtful. I’d say it’s a must visit for anyone coming to New York, not as a tourist stop, but as a place to pause, reflect, and remember.
Tour of Wall Street and 9/11 Memorial
Alison N,Aug 18, 2025
- Review from Viator
5.00We had a great tour with Nina. So much more than we expected. She has such a love of New York City and shared so much with us. Thanks Nina.
Extremely Disappointing Tour & Customer Experience
John B,Jul 25, 2025
- Review from Viator
1.00The 9/11 and option One World Observatory tour was horrible. The tour guide spent more time talking about random New York “facts”, but knew very little about the actual 9/11 memorial. Capping off the extremely disappointing tour, the guide did not provide tickets to the One World Observatory and follow ups with Viator were not helpful. While other tours booked Viator were great, this tour felt like a scam and disappointingly Viator were not helpful. Buyer beware! Highly recommend steering clear
Very educational tour!
Angelina F,Jul 18, 2025
- Review from Viator
5.00Very educational and such an amazing explanation of history. Leanne was so passionate about the history of New York! And
A somber reminder of 911. Well worth a visit.
janedQ9230GZ,Jul 2, 2025
- Review from Tripadvisor
4.00Wow! This was a somber reminder of what happened on 911. Incredible displays and footage all the way round. Harrowing to be honest, and everyone in the museum was quiet and respectful, just taking it all in. The museum was busy. Very crowded and all underground, so there is no daylight in the museum at all. We spent around 2 hours in there. Outside is the memorial for each tower and these are beautiful.
Related Experiences
Operated by Attractions4us LLC