1. Booking & Confirmation Once your booking is confirmed, you will receive a confirmation with all transfer details. At the time of booking, please provide the required information depending on your transfer type. For arrival transfers, please provide your full name, flight number, arrival time, and hotel or accommodation name. For departure transfers, please provide your full name, hotel name, and room number, as this information may be required by hotel security for pickup access. 2. Customer Support & Flight Monitoring We monitor your flight in real time and adjust pickup times in case of delays. For any questions or last-minute updates, you may also contact us directly on WhatsApp: +230 5706 9549. 3. Airport Arrival (Arrival Transfer) Upon arrival at Sir Seewoosagur Ramgoolam International Airport (MRU), your driver will be waiting in the arrivals hall at Gate 07, holding a sign with your name. The driver will assist you with your luggage and escort you to your private vehicle. 4. Transfer to Your Accommodation You will be driven directly to your hotel or accommodation anywhere in Mauritius in a private, air-conditioned, fully licensed vehicle, with no stops or shared rides. 5. Departure Transfer (Hotel → Airport) For departure transfers, pickup is scheduled approximately 4 hours before your flight departure time, depending on your hotel location and traffic conditions. Your hotel name and room number are required, as hotel security may request this information before allowing driver access. 6. Return to the Airport Your driver will pick you up at the agreed time and take you directly to the airport, ensuring a smooth, comfortable, and punctual journey.