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• Vehicle reported stolen by the Brazilian federal police: a disastrous experience with GO Voyages and FOCO.

  restochaletl,May 27, 2026

  - Review from Tripadvisor

  1.00

  Very bad experience with GO Voyages and their rental partner FOCO in Brazil. We had reserved an SUV for a family trip to Brazil. As soon as we arrived after a long flight from Paris with our daughter, the problems began. Upon our arrival at the counter around 11:30 PM, the agency informed us that we were considered a "No Show" and imposed an immediate payment of an additional penalty of €167 to retrieve the vehicle. The vehicle provided: * did not match the reserved model; * was practically out of fuel; * had a tire pressure warning light on as soon as the keys were handed over. The manager assured us that it was "just a warning light." In reality, the tire was indeed losing pressure, and we had to inflate it several times during our stay. But the most serious issue came next: We were stopped on the BR-101 by the Brazilian federal police because the vehicle appeared in their records as a "stolen vehicle." The police themselves were unable to contact the rental agency for nearly an hour. We had to manage this extremely stressful situation alone with our family in a foreign country, and make numerous international calls at our own expense in an attempt to resolve the issue. Upon returning the vehicle, the agency promised us a refund for one day of rental as well as a follow-up on our case. To date: * no actual refund received; * no concrete solution proposed; * GO Voyages completely shifts responsibility to its partner despite the information provided. The most disappointing aspect remains the total lack of acknowledgment of the seriousness of the situation encountered. I therefore recommend exercising extreme caution before booking a vehicle rental through this platform and this partner.

• FLEE GO TRAVEL

  francoiser306,May 17, 2025

  - Review from Tripadvisor

  1.00

  very disappointed with the Go Voyages service. I take two one-way tickets in November 2024 Izmir Toulouse and Go Voyages takes them through Turkish Airlines and charges me 566 euros. I never received my electronic tickets. Only ticket numbers. I try to check in through Go Voyages and Go Voyages replies after 24 hours that finally they cannot do it and that we have to see directly with Turkish Airlines. I arrive at check-in and Turkish tells me that Go Voyages has not booked normal tickets but tickets without luggage. I find myself paying 138 euros for our only two suitcases at 23 kg!!!!!

• We had a fun day

  Darren S,Jan 13, 2025

  - Review from Tripadvisor

  5.00

  It's a ride to all the same spots as the other Jeep's go to, nothing else included, you need to budget for an ATV or an off roader and hire plastic boards to slide on at the white dunes if you want to do that too. It was a better price to book this whole jeep for my family than paying for individual seats via other tour listings, sure they may come with a bottle of water but otherwise all the same. You could probably do grab/taxi's between the spots but the Jeep's are more fun and less hassle.

• GO TRAVEL SCAMS

  Dreamer42883846161,Apr 14, 2023

  - Review from Tripadvisor

  1.00

  Flee agency Go Voyages they charged me with tickets following a mishandling for a flight Marseille - Montreal it's been more than a year that I fight with travel in order to be reimbursed friendly people answer you on the phone but nothing moves despite repeated couriers and friendly people who do not move anything on the phone so I tell you flee at all costs this travel agency they even try to remove negative reviews brief scammers ticket reference Ref 9482083531 not to be accused of an imaginary theft

• Information and reimbursement scam

  Sema4547,Apr 11, 2023

  - Review from Tripadvisor

  1.00

  They sell cheap tickets and then send a message that the flight has been cancelled. When they are phoned , they say no, the flight has not been cancelled, do not worry, there is no problem and adding not to hang up the phone right away, answer questions of satisfaction. But the truth is, there's no plane. Nobody pays the money back. Like me several friends had the same story. Every year we have the same problems.

• Insurance scam

  fannycX7284HN,Dec 10, 2022

  - Review from Tripadvisor

  1.00

  I live abroad and travel a lot. I usually take out full flex insurance just in case. I wanted to change the dates of my trip out of surprise the extra cost equals the airfare. I have checked the price that go voyages asks me for the flight is more expensive than if I resumed a flight on their own site. I then ask for cancellation and there no refund possible even airport taxes that companies pay only in case of departure of passengers! So don’t be fooled like me: taking insurance with go travel is just getting ripped off a bit more. A month ago I already ran the insurance with another Service Provider and I had no problem!

• terrible customer experience

  sylvietA4654DX,Dec 7, 2022

  - Review from Tripadvisor

  1.00

  GO TRAVEL: Attention online agency to flee absolutely Request to have return tickets Marseille/Paris Result outright cancellation of tickets...Systematic cancellation when requesting assets or refunds Tickets paid 169 euros compared to only 139 on Air france No response from Customer Service and complaint email address that does not exist and no response to complaint forms ABSOLUTELY LEAK, lowest price guarantee not respected

• A great way to see Mui Ne

  esterg218,Jan 1, 2020

  - Review from Tripadvisor

  5.00

  We were a group of four, and we decided to go on this trip only hours before it started. We got a quick response and they really organize a great time for us. They changed cars and driver for us during the tour to fit us better. The new driver was really nice and made the tour a better experience. The trip didn’t include a ticket to the Fairy steam, but it was not that expensive per person. The tour takes you to the well known places in Mui Ne, but my favorite was Fairy Stream. It was also great fun to drive the four wheeler on the white sand dunes (be aware: this also cost extra). The sunset on the red sand dunes is also beautiful ending on the tour.

  

• Visit the sand dunes in Muine Ne

  Sylvie R,Dec 20, 2019

  - Review from Tripadvisor

  4.00

  We were not told that we would have to pay 200,000dong more per person to the white dunes on top of the 300,000dong paid to the hotel when booking Otherwise nice excursion

• Nice drive in a old American Ford Ranger

  V V,Oct 21, 2019

  - Review from Viator

  4.00

  It was a very nice and complete drive to the dunes in White/Red and the stream. You have to bring some money for the stream and the possibility to go by ATV up to the White sand mountain.

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