What‘s Included

Reviews

• Mixed feelings

  Mary A,

  May 1, 2025

  - Viator

  3.00

  Being able to view and experience the falls is worth the effort. However on this tour a number of things that were listed as part of tour were not provided WiFi on bus bathroom on bus boat tour dinner overlooking falls. We should have at lest been notified of the deletions ahead of time. Makes us doubt the honesty of tour company.

• Misleading Advertisement for what you get- long read but worth it

  Robert G,

  Apr 29, 2025

  - Viator

  1.00

  Where to begin. We booked this tour over three months ago for the day we had available in our itinerary. Day before our travel, Zoom tours (the one providing this experience) informs us we won't be able to go that day due to not enough customers booking for that day. Pushed us to Monday (had to rearrange plans). Bad start. On Monday we were asked to be ready early (12:35) we were picked up. NOTE- Viator advertised charter with restroom available. Not provided. We were stuck in a van for three hours before we reached Niagra Falls. It took that long to drive all over Canada to pick up other passengers. Got one hour at the Falls. Paid for the Boat ride ($43 each) was informed in route that boat was not running yet. They knew this on Friday but did not inform us. Instead we got to do the Behind the Falls activity, which costs $29. No refund on that. After one hour at the falls, we drove around for two hours to see a small chapel, largest flower clock, and expensive houses. Showed us the Whirlpool at Niagra, but the side car ride was closed. No need to stop. Here is where the trip went to Hell. We turn into a shopping mall where the driver informs us unfortunately the Sheraton (overlooking the Falls) Hotel buffet we paid for was closed on Mondays. Instead we went to Mandarin restaurant! Two passengers did not eat Chinese nor were given the option for a different place. Viator advertised the Sheraton and if you did not want to eat there, you could dine at the many restaurants by the Falls. We paid $88 for both of us to eat at the Sheraton. Instead we got crappy Mandarin ($25 each) for dinner. Middle of the night I woke up sick from it. Back to see the lights at the Falls. No bathrooms open nor anywhere to get a drink, all closed. So in summary: Advertisement from Viator is misleading at best. 1) It is not 45 minutes to get there. Took 3 hours. Driver said in season it sometimes is 4-5 hours to get there. 2) No coach with restroom for passengers, just a van and a hot bottled water. No boat ride, cheaper behind the falls activity provided. $28 we paid that was not refunded. Zoom tours kept. 3) No Sheraton over looking the Falls buffet. This is only available Fri and Sat nights! Viator does not state this. Money grab. Paid $88 for dinner for two, got lousy Mandarin buffet that made me sick. Zoom kept the $$ difference of $36. Instead of eating overlooking the falls we got to see mattresses for sale under a tent in a parking lot. 4) Total we spent 2 hours at the Falls, one hour at a crappy restaurant, and the other 8.5 hours in a van! 5) Booking months in advance means nothing. They asked us to go on Sat but I told them we were flying in that day. I booked the day we could go for a reason. Save yourself the hassle. Take the train from downtown Toronto to Niagra Falls station. From there its a short walk or Uber to the Falls where you can spend as much time as you like. Stay at a hotel or B&B in Niagra. Either way save the $400 for two people to do this tour (dinner included) as it is not worth it! Viator/Zoom kept the $64 we paid for dinner/events we were denied though stated in the advertisement. Note- boats were not running yet do to perceived ice in the river, so they can substitute activities. But they keep the $$ difference. Have used Viator in UK and here in Canada (Harbor tour). All have been excellent. This was horrible and really disappointing.

• False

  vkvrfwkk9s,

  Apr 29, 2025

  - Viator

  1.00

  False advertisement no boat and not there long enough at dark. Everything was rushed and wanted more time at dark to see the lights.

• Niagara Waterfall tour

  KOKHWA P,

  Apr 29, 2025

  - Viator

  5.00

  Smooth ride and good dinner. Travel accounting to itinerary. Tour guide are friendly, knowledge & careful driver.

• Niagara without boat

  Kamani D,

  Apr 22, 2025

  - Viator

  4.00

  I would definitely recommend my friends since I was a solo from asia and our tour guide Jonny was really nice with lot of experience and fun. It was a rainy evening but we managed to go everywhere except boat ride due to snow. I think travelers will excited if you can refud the boat ticket.