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Reviews

• Terrible

  Kaileigh F,Apr 11, 2026

  - Review from Tripadvisor

  1.00

  If you plan on doing this solo, don’t I’ll call beforehand to make sure they can accommodate me as me being by myself. They said they could and then when I got there, I couldn’t even kayak

• Fun

  Glen F,Apr 10, 2026

  - Review from Tripadvisor

  4.00

  Great experience for good price should

• Lousy Service, a scam

  Oriana Q,Apr 6, 2026

  - Review from Viator

  1.00

  Since we are tourists we do not know very well the locations there, we were at the EXACT time agreed on the place, there was a booth armed with a counter but there was no one, we walked 2 blocks ahead, asking in each place we saw, we reached the lake and in the lake a person X told us they should go to the agency this one corner, already for this was 6:10, the activity was at 6, when we discovered all this and arrived at the agency premises, no one helped us, no one was fazed, they just did not care and said already kayaks came out and are in the lake ask for a refund for the page, they do not care anything, or look for another possible alternative, terrible service do not give importance to their clients

• It was a lot of fun even when we were all over the place 😆

  Osvaldo P,Mar 6, 2026

  - Review from Viator

  5.00

  That was the last event before returning back home and we really enjoyed it. The guide did an excellent job and was there to assist us.

• Awesome

  Cosmopolitan811434,Mar 3, 2026

  - Review from Tripadvisor

  5.00

  Awesome staff great experience

• Dont waste your money

  Sharon R,Mar 2, 2026

  - Review from Viator

  1.00

  If I could give this a zero star I would. DONT WASTE YOUR MONEY!! they calmed me and ask could we move the 7pm excursion to 9. I had dinner plans and everything. When I went down there it was ghost town. I spent $240 for nothing. What a waste of money. They never replied to my text and now I’m out of money. These kind of people should be arrested

• Wonderful and unforgettable

  Lillyanne T,Feb 16, 2026

  - Review from Viator

  5.00

  Very kind and help full when I got scared !!! Beautiful experience! ( my bf stressed me out more than the water lol but the tour guide was very calm and understanding)

• Scammers

  Kadeja A,Feb 7, 2026

  - Review from Tripadvisor

  1.00

  We paid online and got there nobody there we called the number nobody picked up and we text the number found an email and email them nothing

• Had lots of fun ! Our...

  Ariana H,Dec 16, 2025

  - Review from Viator

  5.00

  Had lots of fun ! Our tour guides were super nice and recommended some good food after. Would definitely do it again

• Disappointing Experience

  Tina G,Dec 13, 2025

  - Review from Viator

  3.00

  I was really looking forward to this bioluminescent kayak tour, but unfortunately it wasn’t as enjoyable as I expected. The biggest issue was that the lights in the kayak failed several times. Since it was very dark out, working lights would have made a huge difference and allowed us to better see and appreciate the bay and the bioluminescence. Without them, the experience felt limited and underwhelming. At one point, I was personally pulled out and brought back by the overseer, which disrupted the flow of the tour and made things feel disorganized. On top of that, we were overcharged even after already paying through Viator, which was frustrating and unexpected. Overall, the concept has a lot of potential, but the equipment was not up to par for what’s being advertised. I can understand now why they emphasize that the tour is nonrefundable. The experience doesn’t quite meet expectations. I wouldn’t recommend this tour unless significant improvements are made.

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