What To Expect

What‘s Included

Reviews

• Operator Pulled a Bait-and-Switch, Canceling the Booking and Telling Me to Message Outside TripAdvisor and Pay Cash

  EastTNVol,Jun 3, 2023

  - Review from Tripadvisor

  1.00

  I booked this transfer via TripAdvisor, for what should have been a simple service: Have a driver waiting at the airport, pick me up, drive me to my hotel. When booking the service, it requires selecting a hotel pick-up on both ends - allowing the operator to claim it was improperly booked - - which is what they did. When I landed in Amman, I received a message saying my booking was refunded and to contact them when I arrived at the airport, so they could send a driver and have me pay in cash. The obvious assumption is that this allows the operator to avoid paying the commission to TripAdvisor/Viator, avoid paying a credit card processing fee, and capitalize on currency exchange rates - all by conducting the transaction, outside of the TripAdvisor/Viator platform, with a person known to be interested in the service (essentially, scamming TripAdvisor/Viator for a good lead on a new customer). The way the operator handled this forced me to either find a new source for a ride, or wait another 25 minutes for the operator’s driver to arrive (again, likely a way to maximize the use of limited drivers, by not dispatching them until the last possible moment - making customers wait, instead of having the drivers wait on the customers). When the driver arrived, he was nice enough, and I eventually made it to my hotel. Afterwards, the operator repeatedly messaged me, rather aggressively, trying to get me to book additional tours, and even hotel rooms through them (and outside of any websites like TripAdvisor/Viator that would provide any form of protection for the traveler). I would NOT recommend booking this transfer service, nor any other service/tour/experience offered by this operator.

• Average

  Desmond C,Oct 13, 2022

  - Review from Tripadvisor

  3.00

  I’m leaving a 3-star because according to TripAdvisor that means average. That is what it was; average. They picked us up about 20 minutes late from the airport. I was expecting to walk out of customs to see someone holding a sign with my name on it. Instead I had to call them and wait at Starbucks for 20 minutes. No big deal. I had an espresso while I waited. The driver was nice, helpful and smiled a lot. He drove sensibly and handled our luggage. 4 days later, we were picked up the hotel and taken to the airport. the driver was waiting for us in the lobby, nice. That was great. What we took exception to was the speed and nature of the driving. Fast and ALMOST reckless from our second driver; by my US standards. But, normal for Jordan from what I experienced. Lastly there was confusion about the fees. The TripAdvisor page says To/From. So, we expect our payment to cover “To/From.” They demanded an extra fee of $32 USD after taking us to the airport. Not cool. If it’s a one way reservation , than it shy say one-way.

  

• Perfect transfer company

  mmneyadi,Jul 29, 2022

  - Review from Tripadvisor

  5.00

  On time.. quality service.. professional drivers and very friendly.. easy to contact.. finally find the right transfer company in amman for my big family.. thanks for you

• Easy airport transfer

  briane114,Jun 18, 2022

  - Review from Tripadvisor

  5.00

  I used Jordan Royal Road as my transfer from the airport to my hotel. I didn’t want to stress about figuring out transportation being a first time visitor to the country. I was delayed in transit and the company was easy about rescheduling the time. The driver was waiting for me when I arrived. The car was clean and the driving was safe. I recommend them for airport pickup.

• Super good

  ranaa36,Mar 10, 2022

  - Review from Tripadvisor

  5.00

  Very understanding and extremely helpful driver Excellent driving manners A very clean, and big modern sedan Expecting it was the GM himself following up on WhatsApp from the moment we booked. Defintely using their services and tours again

• BEST IN JORDAN AT GREAT PRICES

  SAl-Saidiii,Aug 16, 2021

  - Review from Tripadvisor

  5.00

  amazing , amazing service the driver was very nice and polite , arrived on time and waited for us patiently until we finished and collected our bags . his van was very clean and nicely presented very happy that i chose royal road , definitely won't be the last time . the driver was very nice , agreed to drop us off at a bakery on our way to our destination.

• Save your self the worry and use Jordan Royal Road.

  saeedo303,Aug 5, 2021

  - Review from Tripadvisor

  5.00

  Our driver, Mr. Mohamed, was waiting for us after we got through the Covid era arrival processing. He was pleasant and very helpful. We talked about Amman and he gave tips for saving money and otherwise made us familiar with the new location. From the time of booking to the drop off at our hotel, everything was professional and up to standard.

• Amazing ride

  739rashed,Aug 5, 2021

  - Review from Tripadvisor

  5.00

  Very professional, friendly and always on time. I will always hire them for my airport pickups and drop off

• Professional and friendly service!

  Marwa A,May 31, 2021

  - Review from Viator

  5.00

  The service was an absolute life saver. As group traveling with multiple pieces of luggage it was a great comfort to have professional airport pick up with knowledgeable and friendly staff. The staff reached out to us prior to the day of arrival to confirm and provided contact information of our driver, which was extremely helpful when our luggage was delayed. I would highly recommend this company!

• The best private transportation in Jordan

  moatht2021,Apr 1, 2021

  - Review from Tripadvisor

  5.00

  Fantastic service. super professional team. Clean car. Arrived on-time. Ver supportive and helpful. Prompt response.

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